Drive mate Avis 

Scam company. You can have a service on there. But if you have any issues. Expect huge administration fees. I had a few issues unfortunately and it cost me big time. Their customer service is non existent they just ignore you for weeks at at a time. The company makes it out as if it’s stress free and nice and streamlined for you to rent a car and you’ll have access to a car instantly. You won’t. You have to wait for a verification process that can take hours. After all the hidden fees and if you have any issues like I did your screwed. Use a proper rental car company. Not this negligent money grabbing blood sucking parasitic company.

I recently had an outstanding experience with Emmanuel and Jeremy while arranging a rental car. They were incredibly efficient and responsive, making the entire process smooth. Thanks to their quick customer service, my verification was completed promptly, allowing me to secure an urgent booking without delay.

An amazing company - Jeremy went above and beyond

Rented and car for the day and needed to extend it by 2 hours. Used the WhatsApp feature to contact drivemate as I was having difficulty. Melvin helped me quickly resolve the issue, he was great. Definitely recommend!

Gem was really helpful when the app was malfunctioning, they put everything through on WhatsApp and were super responsive and easy to communicate with! Transformed my drivemate experience

Customer Service was good

I had an issue with the pick up, the customer care team helped me get it resolved straight away. Super helpful 💕

This is not a legitimate company and not to be trusted, they have no way to contact for complaints or issues. Avoid them at all costs. For Ute hire I would try Bunnings cause this company absolutely ruined our moving day.

Thanks very much to Melvin for assisting me with a booking. Communicated with me until the issue was resolved. Appreciated!

Good customer service, thanks Gem

Emmanuel truly went above and beyond in helping me resolve an issue with refunds that had not been processed. He was incredibly patient, took the time to listen, and made a genuine effort to understand my frustration. He followed up diligently and ensured everything that needed to be done was done to reach a solution. He made me feel heard and valued, which made a difficult situation much easier to deal with.

The team were very helpful, Amber was great

Amber was brilliant at answering my questions quickly and in detail excellent service

App crashed repeatedly and as a result my verfication as denied. Then customer 'service' was no help at all and wouldn't tell me reasons why.

STAY AWAY YOU HAVE BEEN WARNED
Wish I could give 0 stars.
Showed up to pick up the car (Silver Toyota Tarago),after being charged over, $1000 for a week, car was no where in sight,
After calling host, GRANT C from Kensington numerous times he said car was not available,
So why keep advertising it GRANT C?
It has taken over 10 days to try get my money back and over 15 emails to Drive Mate, after threatening to lodge a complaint through fair trading they have finally refunded the money.
Don't ruin your holiday like we did stay away from these cowboys.

Amazing customer service, JEREMY was quick and efficient with all my needs! Thank you
I recommend

Quick response to my application.Thanks Jeremy!

⚠⚠⚠ 0 Star!! car was in a really bad condition, no water in the wipes, very dirty , high beam and lights overall didnt work, which was dangereous to drive . I was charged $150 deposit and then $140 for kms and then $400 for hiring the car. All this charges were totally unexpected ( apart from $400 which is fare)
i actually dont think the car is worth this $$.
They will charge extras ,so at the end this car becomes golden

Amber from customer service somewhere overseas was absolutely useless. Got a text saying verification was declined however its apparently a big secret as to why and she can't tell me why.

Jeremy was very responsive and sorted out my registration issue quickly, thank you