Drive mate Avis 

This is my first time using a car sharing app and I needed a little bit of help to do all things. Amber was incredible! She was so patient and helpful and guided me through every step of the way and made the experience completely smooth and awesome! Thanks Amber! You’re the best. John.

Thank u EDELYN !

If I could give them less than 1 star I would - they don’t pay their debts - we are a small family business who repaired a car on their behalf. They have not paid us months after the work was completed and are almost impossible to communicate with. Even big insurance companies pay us within a week or two so not sure why they are being so difficult.

The verification process needs to be improved significantly. After sending the documents five times, I wrote to the chat service, very annoyed, and Jeremi fixed the problem in less than 10 minutes. Let's hope that the experience of renting the car is better than the verification process.

ZERO Stars !!, Just like many other frustrated customers have suggested !! ... I wish I'd checked reviews before dealing with this Car Rental SCAM !! ... It's over 3 & a half weeks since lodging a Refund for Returning my rental car 1 Day Early... Add to that frustration, the car floors were covered in sand and glitter, PLUS I properly cleaned the vehicle before I returned the vehicle with No thanks at all !!... The Online Help(?) is little more than insulting cut and paste "we are so sorry'' replies... It's time the ACCC got involved and permanently shut down this SHAM of a business !!... Let me also add that the car was advertised as only $20 per day, HOWEVER after all the booking fees and additional charges were added at the Checkout !! it amounted to $31 per day PLUS 35 cents per kilometre, so that works out to $66 per day for 100km's !!...and that's for a 15 year old car !!...As a comparison, Bayswater Car Hire have current vehicles available for $35 per day Including 100kms !!

Jeremy helped with my verification process when I was having technical issues. Thank you

Amber was awesome, she answered quickly and she professionally sorted out my issue within 15 minutes.
Thanks Amber

I had a trouble processing my pick-up details. I was assisted by GEM and she responded kindly and fast.

STAY AWAY!!!!!! Awful service, got sent a ticket from week after using the rental vehicle falsely nominated by owner and they won't do anything about it. Disgusting scammers. Never again, stay away

Jeremy was great help with customer service support. Would definitely recommend

I couldn’t upload my documents on the platform and Jeremy was more than helpful uploading it!

I was having trouble with making my account and Jeremy helped me persistently to solve my case. I must delight his attention toward me and my problem within the account. Thanks a lot !!!

MELVIN - Thanks mate, awesome work

Very happy with the service I have got on the app via live chat regarding the verification process, Jeremy helped me get it done without any issues really appreciate it

Impeccable service provided by JEREMY. The process and requirements were clearly explained with genuine care and consideration by JEREMY.
Very lucky organisation to have someone on board representing it so professionally and personably. Five stars out of five for JEREMY.

Impossible to sign up and any issues with uploading documents isn’t detailed so I had no idea what the problem was. Support was quick to come back but unable to help or provide guidance other than log out and back in.

I received excellent assistance from Amber in their customer service team. She was professional, attentive, and resolved the issue I was facing promptly and efficiently. I truly appreciate the support.

I had issues with my verification process but JEREMY tremendously helped to resolve it.

Poor and slow verification process, I ended up abandoning the verification after day 3. They wanted to perform a credit check to rent a car even as they already had my credit card, photos of drivers license, home address and personal photos. It’s excessive to have a hit on the credit report for couple day’s rental. It’s not an ongoing arrangement like utilities. It would be much preferable if they put a hold of $5,000 on my credit card for each booking. On the upside, the support was prompt. Near instant. I’d stick to proper car rental companies who have figured out how to make it easy to rent.

Jeremy, Amy, Seca and Melvin - SUPER HELPFUL and SUPER QUICK getting me onboarded to Drive Mate! Thank you!!! :)