Due to not receiving any communication from DVLA except acknowledging receipt of my notifying Glaucoma on 11th October 2025 until 30th June 2026 letter revoking my driving licence as not attended Eye... Voir plus
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Lisez les avis des autres
I have helped two different people renew their driving licence after the age of seventy. Each of them have had to submit their return via the post. The Gov website and Gov UK One App do not interact w... Voir plus
Renewal at age 73: Achieved 3 years ago without a hitch, but now as others have commented, a complete washout fiasco. Tried to use the appallingly awful One Login app. Wouldn't work on my Samsung Andr... Voir plus
Total waste of time, took lots of my personal information god only knows where that is now. Go to the post office and pay the extra it's easier and safer. Don't bother phoning,your licence will expire... Voir plus
1,3
Mauvais
165 avis
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Waste of time and effort.
Originally tried to renew via the Post Office, but this was rejected as DVLA didn"t like the photo. Unfortunately I then tried to do this online. Apparently name, address, date of birth,national insurance number, passport number, driving licence number, phone number, e mail address and various pass codes were not sufficient to verify my identity. I only want to change my photo as per DVLA requirements. At a complete loss, one star is far too generous.
16 février 2025
Avis spontané
Applied for my license which took time…
Applied for my license which took time but went ok, they took my money out asap, I got a bank statement a month later and they have gone into my bank and took it again… I will be going into see my bank as soon as it opens..
22 juin 2024
Avis spontané
Réponse de Driving Licence Online
Dear Jason CORNICK,
Thank you for leaving us your feedback that can help us improve our service. We would be very pleased to discuss this in more detail. Kindly provide us with the registered email for us to locate your application. Please, email us at contact@driving-licence-online.co.uk
Regards,
Willow
Licence Services
Scammed
Scammed. Paid £39 for change of address on my drivers licence. I mistook the site for the official one as it was top of Google results, yet it seemed I was n the official gov site. A month later they removed another £39 from my account! Asked for refund - no response. Reported the fraud/scam to police and bank fraud team. No action possible! THIEVES. AVOID.
9 mai 2024
Avis spontané
Can't even verify identity so what's the point?
UK Passport. NI number. Existing Driver Licence number. Lived in same place of over 10 years. No special requirements for licence renewal.
If the system cannot verify something as straightforward as this then what's the point?
Complete waste of time
13 avril 2024
Avis spontané
Réponse de Driving Licence Online
Dear Joe W,
Thank you for leaving us your feedback that can help us improve our service. We would be very pleased to discuss this in more detail. Kindly provide us with the registered email for us to locate your application. Please, email us at contact@driving-licence-online.co.uk
Regards,
Willow
Licence Services
Pathetic service
Pathetic service. They have my license and passport and NI number. Verified adresss, telephone No, email address, all verified by sending codes. Asked how long ive lived at my address (10 years). Says they can't verify my identity, so I need to pay 33% more at a post office and hope they accept it. Now wait for the pathetic standard reply to every disgruntled customer. See below.
6 avril 2024
Avis spontané
Réponse de Driving Licence Online
Dear Steven Coverdale,
I sincerely apologise that you encountered issues with our company. Thank you for flagging this, we take such reviews seriously. We’ll strive to do better.
Regards,
Willow
Licence Services
Absolute rubbish online application for driving licence renewal
I renewed my driving licence online, after setting up a Driver and Vehicle account. Then my husband tried. To begin with (as we share the same email address) it kept bringing up my details, even though I had logged out of the account. He then tried with another email address and once the home address was confirmed it brought up my details again - including my passport photo. Absolute rubbish website, does not allow for the possibility that two married people, living at the same property, wish to renew their licence at the same time.
18 mars 2024
Avis spontané
Réponse de Driving Licence Online
Dear Helen Weal,
Thank you for leaving us your feedback that can help us improve our service. We would be very pleased to discuss this in more detail. Kindly provide us with the registered email for us to locate your application. Please, email us at contact@driving-licence-online.co.uk
Regards,
Willow
Licence Services
Really poor service renewed mu licence…
Really poor service renewed mu licence then my wife tried and keeps on saying unable to renew when trying to create account. Why do government websites always create challenges nothing is easy this should be the simplest thing to do. Makes it even harder when giving no explanation on why.
13 mars 2024
Avis spontané
Réponse de Driving Licence Online
Dear Kevin Foster-Theniger,
Thank you for leaving us your feedback that can help us improve our service. Kindly provide us with the registered email for us to locate your application. You can reach out to us via email at contact@driving-licence-online.co.uk
Regards,
Willow
Licence Services
Réponse de Driving Licence Online
Dear Gwynfor Lloyd,
Thank you for leaving us your feedback that can help us improve our service. We would be very pleased to discuss this in more detail. However, I am afraid we are not able to locate your application. Therefore, kindly advise us with the registered email to locate your application and email us at contact@driving-licence-online.co.uk
Regards,
Willow
Licence Services
Helped my partner to renew her DL
Helped my partner to renew her DL. She had tried about 4 times and every time her details wasn't recognised! It's a BETA site so problems are expected but, come on! This is a government website and only left both of us frustrated as neither of us could renew after 5 attempts now. Four on a mobile and once on a laptop. Now this is meant to be a simple and easy process but it's not! My partner now has to wait for a paper form D1 from DVLA so lets hope this will work as opposed to the website.
11 février 2024
Avis spontané
Réponse de Driving Licence Online
Dear Richard Mainwaring,
Thank you for leaving us your feedback that can help us improve our service. We would be very pleased to discuss this in more detail. Kindly provide us with the registered email for us to locate your application. Please, email us at contact@driving-licence-online.co.uk
Regards,
Willow
Licence Services
I forgot my password so went through…
I forgot my password so went through the renewal process and the system does not remember or rest the password, i have now tried 5 different passwords all within the guidelines shown and still it does not change the password what is this ....................
6 février 2024
Avis spontané
Réponse de Driving Licence Online
Dear Neil,
Thank you for leaving us your feedback that can help us improve our service. We are truly sorry that our service did not meet your expectations.
We would be very pleased to discuss this in more detail. However, I am afraid we are not able to locate your application. Therefore, kindly advise us with the registered email to locate your application and email us at contact@driving-licence-online.co.uk
Regards,
Willow
Licence Services
10Jan 2024 Appy new driving licence but…
10Jan 2024 Appy new driving licence but no anything varification call service is verry poor and I have call back company number not received It.
21 janvier 2024
Avis spontané
Réponse de Driving Licence Online
Dear Janhavi Kajari,
Thank you for leaving us your feedback that can help us improve our service. We would be very pleased to discuss this in more detail. However, I am afraid we are not able to locate your application. Therefore, kindly advise us with the registered email for us to locate your application. Please, email us at contact@driving-licence-online.co.uk
Regards,
Willow
Licence Services
Shocking how backwards this online…
Shocking how backwards this online process is, I don't understand how new passports are not being recognised online and the process is not simple at all.
I was advised by customer services to complete a form that was sent to my house. I was advised that I'd need to get a photo done too. This process did not work, I was then advised by customer service that I'll need to go into the post office and I can use the photo that I've already had taken for this renewal. Got to the post office and I had to take another photo an additional cost to what I've already spent and on top of that I was not expecting to take a photo and had to make do with what ever the post office had taken.
This experience cost me time and in total £30. You'll have a lot of people driving without valid licence as your process is not streamlined.
If I could 0 stats I would.
8 janvier 2024
Avis spontané
Réponse de Driving Licence Online
Dear 93Bashi,
I apologise that you encountered issues with our company. Thank you for flagging this, we take such reviews seriously. We’ll strive to do better.
Regards,
Willow
Licence Services
There should be a ‘no’ stars option
There should be a ‘no’ stars option. Many frustrated attempts to renew on-line met with ‘unable to confirm ID’. Yes, the entry details were correct, and yes my passport is valid (renewed Sept). Impossible to talk to anyone in support. Eventually discovered the system will not accept new passport signatures, something the DVLA have known for some time. Why isn’t this made clear on the DVLA website?
24 octobre 2023
Avis spontané
Réponse de Driving Licence Online
Dear Chris Edwards,
Thank you for leaving us your feedback. We would be very pleased to discuss this in more detail. However, I am afraid we are not able to locate your application. Therefore, kindly advise us with the registered email for us to locate your application. Please, email us at contact@driving-licence-online.co.uk
Regards,
Willow
Licence Services
Scam
46 pounds to change address on dvla licence...
When it should be free!!!
CONTACTED bank froze account immediately and waiting for deduction to be put back...
MAKE SURE YOU ARE USING. GOV WEBSITES IN FUTURE...
24 octobre 2023
Avis spontané
Réponse de Driving Licence Online
Dear Sir or Madam,
Thank you for leaving us your feedback that can help us improve our service. We are truly sorry that our service did not meet your expectations.
We would be very pleased to discuss this in more detail. However, I am afraid we are not able to locate your application. Therefore, kindly advise us with the registered email in order for us to locate your application. Please, email us at contact@driving-licence-online.co.uk
Regards,
Willow
Licence Services
Not honest and upfront with the…
Not honest and upfront with the service.
I honestly thought I was dealing with the gov website (longtime sconce my driving license application).
They take £89 every 90 days for nothing. I did not ask for their service and they do not let you know they will be taking it either so you could cancel after realising they are legally scamming you for money for nothing.
Stay away. I request a refund but I still waiting. £89 in these times is a lot of money to be taken twice.
6 octobre 2023
Avis spontané
Réponse de Driving Licence Online
Dear Michelle Moss,
Thank you for leaving us your feedback that can help us improve our service. We are truly sorry that our service did not meet your expectations. Your feedback will be considered so we can improve our service.
We would be very pleased to discuss this in more detail. However, I am afraid we are not able to locate your application. Therefore, kindly advise us with the registered email in order for us to locate your application. Please, email us at contact@driving-licence-online.co.uk
Regards,
Willow
Licence Services
This company is a con
This company is a con, I realised after doing my licence with them which I did receive, but then they take £89 subscription which I didn't read before doing it, so two months ago I had bank block after first payment went out and got a new card, but yet again 29th September they have managed to take another £89, impossible you would think but they did, very angry right now
30 juin 2023
Avis spontané
Réponse de Driving Licence Online
Dear Britney Hutton,
Thank you for leaving us your feedback that can help us improve our service. We are truly sorry that our service did not meet your expectations. Your feedback will be taken into account so that we can improve our service.
While completing your Driving Licence Application, you also have subscribed to our website, which will allow you to benefit from unlimited access to our services. Please note that a free trial was provided allowing you to access our services and test our platform, and you also have the opportunity to cancel without any charges. After this period, the service fee will be charged if a cancellation request is not raised. Everything was clearly outlined on our website and during the application process specifically on the payment page.
In addition, I must also advise that we are sending email confirmations and email reminders to ensure that customers are aware of the subscription. Hence, daily, we are receiving requests to cancel the membership within the free trial period.
We would be very pleased to discuss this in more detail. Therefore, kindly advise us of the registered email in order for us to locate your application. You can reach out to us via email at contact@driving-licence-online.co.uk
Regards,
Willow
Licence Services
7 weeks later and still not received…
7 weeks later and still not received provisional licence . Had to get a refund from my credit card company for £89 subscription that I did not require . Licence never arrived and now company saying they can’t look into it / issue it / refund the licence fee as I’m no longer subscribed . Who would pay £89 a month for them to sort out a query ?? I’m now awaiting £34 refund for licence from my credit card company as failure to receive paid for goods . They were happy to refund as funnily enough they knew all about this company. I’m guessing I’m not the only one that thinks it’s a complete ( legal ) scam.
30 septembre 2023
Avis spontané
Réponse de Driving Licence Online
Dear Kathryn,
Thank you for leaving us your feedback that can help us improve our service. We are truly sorry that our service did not meet your expectations. Your feedback will be taken into account so that we can improve our service.
We would be very pleased to discuss this in more detail. However, I am afraid we are not able to locate your application. Therefore, kindly advise us with the registered email in order for us to locate your application. Please, email us at contact@driving-licence-online.co.uk
Regards,
Willow
Licence Services
This is a scam taking £89 for…
This is a scam taking £89 for absolutely nothing. thought it was the DVLA no mention of taking the payment
25 septembre 2023
Avis spontané
Réponse de Driving Licence Online
Dear Gordon Reid,
Thank you for leaving us your feedback that can help us improve our service. We are truly sorry that our service did not meet your expectations. Your feedback will be taken into account so that we can improve our service.
We would be very pleased to discuss this in more detail. However, I am afraid we are not able to locate your application. Therefore, kindly advise us with the registered email in order for us to locate your application. You can reach out to us via email at contact@driving-licence-online.co.uk
Regards,
Willow
Licence Services
Not a scam but not honest at outset
So.. while I thought I was on the .gov website i sent all my details etc over. At the end it then showed this occurring £86 fee after 3days free trial.
I tried to cancel - via policy which showed a form that could not be completed and no way of sending such. As such I contacted my bank and cancelled my card to stop this process. Now - I did pay the extra £10 to have my renewal completed and delivered in 2 days. Which i am happy to say arrived promptly. This third party did deliver honestly. If they just displayed their subscriptions services ahead and honestly they would have got a 5. safe to say - not a scam as such, due to delivering on the licence renewal process as stated.
25 septembre 2023
Avis spontané
Réponse de Driving Licence Online
Dear Paul Norris,
Thank you for leaving us your feedback that can help us improve our service. Kindly provide us with the registered email for us to check on this. You can reach out to us via email at contact@driving-licence-online.co.uk
Regards,
Willow
Licence Services
Dissatisfied customer
Where is my licence applied for it now having e mails about c1 or cd1 don’t drive any of these vehicles just private just my car don’t understand why you keep asking this very dissatisfied with your service and worried about my licence
27 septembre 2023
Avis spontané
Réponse de Driving Licence Online
Dear Christine Howells,
I apologise for the inconvenience you had to face. We would be very pleased to discuss this in more detail. However, I am afraid we are not able to locate your application. Therefore, kindly advise us with the registered email for us to locate your application.
Regards,
Willow
Licence Services
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