DRPower Equipment Avis 

The batteries to my self propelled Dr Power line trimmer were recently involved in a recall. I followed their directs to the tee and submitted my request for a voucher along with the requested picture of the batteries marked as defective and the cord to the charger cut. All I received was the run around from their customer service people. Will never buy another of their products.

I ordered the equipment spending $4500 and I don’t even get an email for at least an hour. I waited three days to get an update on shipping and got nothing and I called in and had to wait 28 minutes on hold to get a poor estimate that it will be shipped out later this week

I have not received tracking information for my order!

I have owned a DR Finish pull behind mower for about 3 years. My service tech told me the electric magnetic clutch needed to be replaced, I ordered the clutch and the customer service woman named Victoria was very helpful and conducted the transaction with the clutch on it's way to my house. The service tech then was able to get the machine into his shop and discovered a broken wire to the clutch. He fixed the wire and the clutch still worked. I contacted DR Mowers and Jennifer arraigned the return with excellent customer service skills. I am impressed with the service that was provided by DR Mowers and completely satisfied. Thank you for your work !!!

It looks cool but seeing how it hasn’t been picked up to ship to me yet I feel this review was sent a little premature.

The trimmer mower arrived a day early The box was a little damaged, but the contents were fine. Assembly took less than 10 minutes. Instructions were easy to follow.
I am 79 years old, electric starter and self propelled axle make the mower very easy to operate at my age.

I was looking for 2 different parts I had damaged on my electric log splitter, I left a message for help pertaining to this. A lady representative called me back and very patiently helped line up the parts needed. An email confirmed the order, and the parts are on their way. ps--- I was very worried I wouldn't find the parts necessary, thank you!!!

Very unreliable products. No good support despite high prices. Will never buy again.

Your employees are very knowledgeable and friendly, I hope you compensate they well. I do wish Generac hadn’t bought out old company, I live in Vermont and did business with a little store in vergennes Vt, which I miss.Im excited to upgrade my old trimmer with new quick lock mow ball part. I hope it works as good as you claim.

Ordering online was very easy! Had a question and they were so helpful.

Exactly what I ordered and delivered quickly!

I needed parts for my TB 44T mower.

You parts and tech support were awesome!

I have 62V electric mower, chainsaw, trimmer, blower, and pole saw , I purchase 4 years ago . now battery and parts are not available. Also gas chipper shredder and leaf vacuum. The chipper is a pain to clean and the vacuum parts are not available. I been getting parts from other companies and not DR. Buyer beware if you want to hang on to your equipment for any length of time.

easy steps to complete my order. now just wait for it to arrive so I can put it to use.

Product is great but when the pkg arrived the container that the product was in was badly torn and some of the pieces were trying to fall out. Better, more durable shipping container would be better

Customer service was great. Got my unit today, went together with no problems. Made short work of the small pile of branches I have been saving.

Overall, this is great little machine, only a couple hours of use, but it will do what I bought it to do. Starts easy, good power. The unit arrived in a box that obviously had been opened and (poorly) re-sealed. It also did NOT have a container of engine oil in the box. Fortunately I had some in the shop.

Great price and product. Ease of navigation on the page and quick shipping

Very easy transaction

I bought a brand new DR Pro 26, a few weeks back. I don't normally buy new equipment (as I am not a full-time farmer), but decided to give this a go.

So far, a month in, and out of the box it has yet to start.

Their idea of customer service was to make me go to the store for a new spark plug which I did. That didn't work so they said go to the store again and get a spark plug tester, to which I obliged. No spark, they believe it might be the solenoid.

But instead of just sending me the part they then ask me to go get an OHM meter....Normally I have all of this, however this is a new property and it's rural, so I am tool deficient at the moment. I told them no go send me the solenoid and if it isn't that we will surely know and you can have someone come out and do the work you are supposed to be doing...and continue asking me to do for you.

Finally they said we will send you the solenoid...all good now we are getting somewhere, right?...Nope, they continued by saying the solenoid (a pretty basic part) will be ready to ship to you in 2 weeks. So assume you won't receive it for at least 3 weeks.

Pretty terrible quality control here which can happen, I get it they make a lot of machines. But the supply chain and customer service handling is ridiculous. You wouldn't buy a new car get it home, realize the engine is blown and then try to pull it yourself in the driveway...some this is the logic DR is following here, unfortunately.

I want to be clear this also wasn't the customer service rep, she's been very polite, knowledgable and helpful...she was just following marching orders from the "corporates". And well I'm about to be $3k in the hole, with rapidly overgrowing land, and a brush mower that's only use is as a paper weight.

Edit after they had me running around looking for a "Solenoid" I figured out there is not a solenoid on the engine, only a magneto. Magneto is bad...but so is DR equipment.