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Lisez les avis des autres

Noté 2 sur 5 étoiles

Lack of installation and wiring instructions, odd speaker design, the supplied tweeters did not fit the provided holes and the subs blew less than two weeks in when running the amp at less than 30%... Voir plus

Noté 1 sur 5 étoiles

Paid $1000 for DS18 Wake tower speakers back in June and and come to find out the mounts don't fit at all wake tower tubes. Was highly disappointed that the mounts didn't come with options for differ... Voir plus

Noté 2 sur 5 étoiles

2 stars is because the brackets that secure sub boxes require SERIOUS modifications, this just does not bolt right in. There is no hole in bracket for pillar nipple, holes for bolts do not line up, an... Voir plus

À propos de l'entreprise

  1. Électronique & technologie

Écrit par l'entreprise

DS18 an electronics manufacture specializing in Car, Marine, Jeeps, Powersports, Home and Professional electronics equipment.


Coordonnées de contact

2,4

Bas

TrustScore 2.5 sur 5

769 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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N'a pas répondu aux avis négatifs

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Tous les avis

(769)

3 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

I Love My Pro-X 6.5Bm's

I Love My Pro-X 6.5Bm's. There Very Loud Just Like How I Like My Music. Shipping Was Ok But Due To Them Being Out Of Stock On What I Originally Order I Had To Wait Almost 2 Weeks For My Order To Be Shipped And I'm A VERY IMPATIENT PERSON. But They Fixed Everything. The 18 gauge wire was to small for me so I order 16 gauge speaker wire from somewhere else. But other that I'm in love with my speakers I order. Cant wait until I put them on a amp so they can really scream. Thanks Ds18. Team Ds18 For Life.

18 novembre 2021
Noté 5 sur 5 étoiles

Have no experience with the products as…

Have no experience with the products as they are scheduled to arrive later today but am incredibly pleased with the customer service I received from Anthony. I have spoken to him on several occasions and he has taken his time to explain to a complete novice just about everything I felt I needed to know in order to correctly put together three systems for three boats. He also left me knowing to feel free to contact him with any further questions throughout the installation process.

12 novembre 2021
Avis spontané
Noté 3 sur 5 étoiles

Great speakers, poor shipping

Wonderful speakers. I have several. And all sound great. Mids, tweeters, subs, and all are just as good if not better than other more expensive brands. The bad is their shipping and customer service. They take forever to get you your order. Customer service is slow to answer you if they answer at all.

If you can get past the slow shipping and spotty customer service, the product itself is great.

Update: 21 Oct 21

They say a few days late? I placed the order on the 4th of Oct. They confirmed it on the 5th. Shipped same day. Plus marks right? Wrong. I received the item on the 18th. Quite awhile. And with paying $14.99 on shipping costs. This could be a fluke but my first order I placed that came from DS18 had the same terrible shipping results of overly late with the package going in loops.

You say I contacted you too much and had nothing else to say? Use a different shipping service…..try something different…. I don’t know.

But your lackadaisical attitude and rude emails back to me and the response to this post lost yourself a customer. I’d rather buy Skar from now on due to just that. Sad, your speakers are great.

13 octobre 2021
Avis spontané
Logo de DS18

Réponse de DS18

Mr Skinner ordered 2 voice coils for his tweeters through us. They were sent immediately but delayed by usps. Mr Skinner contacted us multiple times inquiring about his package in which we responded very fast telling him to wait as the package was moving but slowly. Mr Skinner continued to email us multiple times per day and we stopped responding as we can only say the same thing so many times as we were monitoring the situation and have a great many other customers to respond to that need help as well. He received his voice coils a few days late due to USPS delays not caused by DS18, then proceeded to leave this review.

Noté 4 sur 5 étoiles

Slow arrival!!! BUT solid products!!

It took a long time to arrive, and the customer service is slow to respond to questions. BUT their product's are top top tier. Well as the saying goes "Good things are worth the wait". In this case it rings true.

13 octobre 2021
Noté 5 sur 5 étoiles

Very happy. Buying some more!

I got H11 LED beam headlights for my wife, and she loves them so much she's got me back here on the site ordering some high beams... Very impressed with the light disbursement, brightness, and color temp, all in a small enough package to fit behind the OEM headlight assembly covers.

9 octobre 2021
Noté 1 sur 5 étoiles

Love ds18 products but after you buy…

Love ds18 products but after you buy them it’s impossible to get help needed

Update I’ve spoke with Anthony over the phone at least 10 times and still haven’t got any help

5 octobre 2021
Logo de DS18

Réponse de DS18

Hello David, I've checked across all our emails, chat, and voice messages and we dont have one message from you at all. Please contact us at 305 928 8734 or support@ds18.com

Noté 5 sur 5 étoiles

The attention to detail

The attention to detail. Prompt shipment, and the assistance they gave when I needed information about the item.

5 octobre 2021
Noté 4 sur 5 étoiles

It took about a week to get the recone…

It took about a week to get the recone kit I needed posted on the site. They got it done though, and that speaks volumes in my opinion. I think that I will definitely be buying more audio equipment from DS18. Their products are good and their customer service is as well.

30 septembre 2021
Noté 4 sur 5 étoiles

I have placed 2 orders from DS18

I have placed 2 orders from DS18. One the order came damaged and it took 2weeks to get settled. The other I received the products had a question on one of the products. I am waiting on an answer I had on a question that the installer had. I have been waiting on that call for 2 weeks now. Someone told me I needed to talk to Sales. Transferred me to a voicemail and I haven’t heard back. So as good as the products are I have ordered the customer service could use some help. I hope this helps someone.

28 septembre 2021
Noté 1 sur 5 étoiles

I bought I hydro speakers 3 sets was…

I bought I hydro speakers 3 sets was around 3k buy when I needed the clamp they didn’t have sent me the wrong one and been trying to return and it’s be so hard to get in contact with return department

27 septembre 2021
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Réponse de DS18

Hello, for returns contact customerservice@ds18.com or 305 239 5672

Noté 1 sur 5 étoiles

24 hour shipping

Website says every order ships out in 24 hours was relying on that to make a show. Well I guess 24hrs means 4 days.

26 septembre 2021
Logo de DS18

Réponse de DS18

We apologize for this, we are a Jewish owned company and observe all Jewish holidays. Your order fell on a few days that we were off work and the warehouse was closed. I hope you can understand.

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