DSM Plumbing Avis 

39
TrustScore 2 sur 5

2,0

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Lisez les avis des autres

Noté 1 sur 5 étoiles

I was charged a hefty fee (more than £200) when no actual work was carried out. When I inquired about this, the engineer was very rude and put me under pressure to just pay up. This 'company' is cle... Voir plus

Noté 1 sur 5 étoiles

I was told over the phone that the call-out fee was £60 and that any additional work would be quoted before proceeding. However, when the plumber arrived, he just tightened a few bolts, which took les... Voir plus

Noté 4 sur 5 étoiles

Very good service from Darryl. I feel he went above and beyond when dealing with our clogged sink issues. We didn’t get the whole thing fixed in one visit but he got things working enough for us to us... Voir plus

Noté 1 sur 5 étoiles

They are prompt and professional but take advantage of their 'emergency' tag by wildly overcharging.I called them out at 4 pm after returning from a long flight to fix my boiler they arrived as schedu... Voir plus

À propos de l'entreprise

  1. Maintenance immobilière
  2. Ingénieur gaz
  3. Plombier

Écrit par l'entreprise

DSM Plumbing is a customer driven company with plumbers and heating engineers that prioritises the customer at all costs. We are proud to have served thousands of homes since 2019 with emergency call outs, general works and installations. Covering London, we aim to arrive to all jobs within the hour of calling to resolve matters without the hassle! Services we offer: Plumbing and heating related work and emergency call outs. Boiler repairs and installations Gas certificates Bathroom refurbishments


Coordonnées de contact

2,0

Bas

TrustScore 2 sur 5

39 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

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2,0

Tous les avis

(39)

3 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

I am very happy with their service

I am very happy with their service. I do highly recommend them.

25 septembre 2022
Avis spontané
Logo de DSM Plumbing

Réponse de DSM Plumbing

Hi Karen,

Thank you for taking the time to leave a review! We hope to see you again in the future.

Kind regards,
DSM Plumbing

Noté 5 sur 5 étoiles

Highly professional

Punctual, I watched him throughout he checked all aspects of the system and the gas meter including gas cooker hubs

23 septembre 2022
Avis spontané
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Réponse de DSM Plumbing

Hi Ademola,

Thank you for taking the time to leave review! We are glad to hear you are happy with the service you received and that we were able to resolve both issues quickly and efficiently.

Thank you for you custom and we hope to see you again in the future.

Kind regards,
DSM Plumbing

Noté 5 sur 5 étoiles

Boiler Fix

Had a leak coming from my boiler to which DSM plumbing arrived within 35 mins of my call. They fixed the issue and changed the parts needed to be changed in a quick and professional manner. Should any other plumbing related issues arise around my house I will definitely be giving them a call back. I was very happy with their service.

21 septembre 2022
Avis spontané
Logo de DSM Plumbing

Réponse de DSM Plumbing

Thank you for your positive feedback on our service, Enis

Noté 5 sur 5 étoiles

The best and most professional service! Thank you!

This month our boiler developed a significant fault which rendered it unusable. I have contacted DSM Plumbing right before the long weekend in the UK. The company was extremely professional in finding out what the problem was and an engineer was with me within 2.5 hours. We discussed both options (repair v replacement) and it was decided that the replacement option was a better and more efficient one. The work was scheduled for the bank holiday Monday, which has been a very kind gesture from DSM colleagues, given that we were very keen to sort this out a.s.a.p. Sam, the heating engineer deserves the very best comments and compliments for his professionalism, experience and the willingness to deliver the best possible quality service. Once the boiler was replaced, Sam identified a couple of other issues in the heating system and offered to rectify them the same day. Sam and other colleagues from DSM are a real find for us and, honestly, I have never had this level of customer service, attention to detail and quality workmanship with other workmen visiting our house. I can recommend DSM and personally Sam for any plumbing/gas-related works without a hint of hesitation. Thank you very much!

19 septembre 2022
Avis spontané
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Réponse de DSM Plumbing

Hi Nick, thank you very much for your kind words and we are honoured that you feel this way about our service. It was a pleasure to be able to help you with your boiler install and other repairs.

Noté 4 sur 5 étoiles

First time I’ve used dsm plumbing and…

First time I’ve used dsm plumbing and I’m very happy with their service. The gentleman on the phone was really polite. Also the plumber himself was really nice and talked me through what was going to happen. I highly recommend them as a trustworthy company.

22 septembre 2022
Avis spontané
Logo de DSM Plumbing

Réponse de DSM Plumbing

Hi Allen,

Thank you for your review and for your business, we appreciate you! Please do not hesitate to contact us again if there are any other issues with your plumbing.

DSM Plumbing

Noté 5 sur 5 étoiles

I really can't recommend this company highly enough

I really can't recommend this company highly enough; they came within an hour of calling, fixed my broken tap in about two minutes, and were on their way again, with zero fuss and a simple, speedy paying transaction. They immediately take the edge off a potential meltdown, and are everything you want from a plumber, basically!

25 avril 2022
Avis spontané
Noté 1 sur 5 étoiles

AVOID! Completely overpriced and broke my Stopcock.

Completely overpriced, plumber spent an 1hr 20mins on a, what he confessed in a follow up call, a 30 min job - I was charged £480 for changing a tap in bathroom. Complete rip off and broke my stopcock! When called to follow up, refused to send plumber back. So much for 12 months warranty.

30 juin 2021
Avis spontané
Noté 1 sur 5 étoiles

Costs an Arm and a Leg..

Oh man what can I say!! Very very expensive. For simple pipe work under kitchen sink. 336 pounds
Hello!!! How do you justify these charges. The job was done but the prices are a total rip off...

14 mars 2021
Avis spontané
Noté 1 sur 5 étoiles

Beware this company's £200 minimum labour charge

Beware this company. They have an £80 call out charge plus a £200 (Yes £200) minimum labour charge. I was invoiced £ 336 (inc.VAT) for just 10 minutes work. I was not warned about the minimum charge or the additional VAT. Unbelievable. When I challenged it I was told their their other customers are happy with their prices

7 janvier 2021
Avis spontané
Noté 1 sur 5 étoiles

Unable to analyse source of leak

Unable to analyse source of leak - as a result, carried out unnecessary work and more damage occurred as leak left to continue - another tradesman had to be called in to do job properly - very disappointing and expensive mistake

11 décembre 2020
Noté 5 sur 5 étoiles

DSM Plumbing

I am grateful for prompt and profesional service for emergency unblocking of my toilet. The plumber arrived withinn and hour and a half outside normal office hours during the evening, and diagnosed and fixed the problem. He also provided professional advice on preventing a recurrence,

15 novembre 2020
Noté 5 sur 5 étoiles

Had an emergency

Had an emergency. Turned up within the hour. Obviously more pricey than usual for this sort of response. The plumber was excellent and sorted out my issue with competence, knowledge and respect.

12 novembre 2020
Noté 1 sur 5 étoiles

Rubbish company

Rubbish company, took cancellation fee of £40 after o tried to cancel 15 min after booking because I had found an alternative. Very expensive, charging 160 an hour to unclog a toilet, instead managed to get a plunger from my mothers landlord which unclogged it in 1 minute

DONT WASTE MONEY ON PLUMBERS PEOPLE THEY CHARGE ALPT FOR SIMPLE JOB YOU CAN DO YOURSELF!!!

11 novembre 2020

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