DubiaRoaches.com Avis 

The crickets were the wrong size. The mealwoemsbwere the wrong size. All the superworms and dubiasb arrived dead. I paid extra for live delivery and wanted to pick up at FedEx. I took pictures and notified them They never got back to me. I reversed charges on my card. I will never do business with them again.

I have been ordering bugs for my bearded dragon from here for years now, and in the two instances that I’ve received dead-on-arrival shipments, the team has been quick to respond and resolve my issue to the best of their ability. Staff has also been kind and warm. They even include cute little stickers with every bug order. I rarely leave reviews, but the customer service that I’ve experienced with this company prompted me to share my experience. It truly does feel like they are trying their best to deliver a great product/service.

​If you enjoy throwing hundreds of dollars straight into the trash, dealing with garbage sliding-door mechanics, and inventing your own makeshift locking systems just to keep the doors from rattling or sliding open on their own, this is the enclosure for you!
​The structural design is an absolute joke. The track tolerances are so poorly thought out that you’ll need to experiment with wooden dowels and stray loyalty cards just to make the sliding glass semi-functional. Forget about any built-in security—you are left to engineer your own fixes out of sheer desperation because the factory design offers zero reliability.
​Save your money, your sanity, and your time. Do not buy this overhyped piece of garbage. Utterly disappointed with the atrocious build quality.

I would give 0 stars if possible! I placed on order on 8/5. On 8/12 I reached out asking about my order. They said lost in transit and will resend. It’s now 8/28 and nothing! Asked for a refund and nothing! Don’t waste your time or money.

For some reason, my reptiles (specifically my beardie) refuse dubia roaches from anywhere but Dubia.com. I don't know what it is they're exactly doing, but it's clearly working! I also recently received an order where most of my roaches were dead, and while a few are expected, this was a lot. I immediately emailed the team, and they were prompt and fantastic in getting my bugs reordered without charge. Their customer service is honestly some of the nicest I have seen in a long time!

Cannot use points earned on a lot of items. Set up subscription, couldn't select a better shipment option, standard 3-6 day was provided. Subscription hit and I was billed, but order took more then 10 days, when I contacted them about order not arriving I was told to wait a few more days to see if it arrived. During this time I had to do a local order to suppliment due to their shipping delays. Once the order finally arrived, all of the worms in the order were dead and the hornworms were either dead or full grown. Completely wasted order save for the resilient roaches. When I contacted them again with photos and asked them to overnight the replacement of the order I was told they can only reship with the same shipping that was originally selected. I've requested a full refund for items not received due to their negligence on shipment of live insects and not taking additional care to ensure proper delivery times.

I have had a subscription for horn worms for my bearded dragon, Tolkien. I usually get an email before they are charged and shipped in case I need to skip an order. This time I didn’t, and I was charged twice. I contacted customer service and asked to have one of the charges refunded, especially considering the lack of service emails beforehand that I usually receive. They refused. Saying the worms had already shipped sometimes, and sometimes that they were in the process of being shipped. I told them I’d contact my card company to get a chargeback since their end of the bargain (the emails) wasn’t withheld. They said they’d block me. I’ve been a faithful customer for years. This is the last order I’ll be placing with them. Do yourself a favor and buy from people who actually appreciate your business.

I ordered 300 medium Dubia roaches as a subscription. Paid extra for 2nd day delivery. I received maybe 50 5/8 of an inch The rest were small, very small. I have ordered from them before and had issues but decided to give them another chance. I messaged them about the sizing and they wanted me to put a ruler in and all that I don't have time for that. I sent them a picture but it wasn't good enough. My bearded dragon won't eat the small ones I have to hand feed them to him. He only eats the medium and large ones. Very disappointed and I will not be ordering ever again. I had seen videos from the company and everything so I thought it would be reputable.

Very disappointed with my experience. I ordered 500 Black Soldier Fly Larvae (Nutri Grubs) and 1,000 mealworms. The mealworms all arrived dead, and the Black Soldier Fly Larvae were the wrong size.

The packaging was also poorly thought out. The container of Black Soldier Fly Larvae was packed directly on top of the mealworm container, covering the only ventilation holes, which are located on the lid. With the airflow blocked during shipping, it’s no surprise the mealworms didn’t survive.

The company did issue a refund, but there was no apology or concern about the condition of the order or the poor packaging. While I appreciate the refund, the lack of care for their customers and the quality of their shipments left a bad impression. I won’t be ordering from them again.

Multiple orders in a row are missing bugs and or they're dead. Dubia didn't add my phone number to my replacement order so post office couldn't tell me there was a delivery, so I wasn't aware they arrived for several days. Tracking was only showing info on original order. My pet is hungry. For the expensive cost, they shouldn't be having so many issues. A mistake is one thing, but Multiple times is aggressive incompetence. Not sure what's going on there

I would give this pathetic company less than a 1 star if I could. They send you DEAD insects. Then, when you ask for a refund, that's a complete joke. Absolutely the worst company ever to order from. Nothing but pathetic crooks. So much for caring about your pets. I wouldn't recommend to anyone.

First 2 orders of crickets were all alive. Fast shipping! Very quick at responding. Very satisfied .

Their quality for roaches has gone done a lot. I bought 200, received what looked like 100, and they are way smaller than what I ordered. Along with that they lie about their expected shipping times. I’ve ordered from a lot and after hearing how “good” the company Dubia is, yet I can name 3 better companies.

Ive been buying from Dubia.com for months now with only slight issues here or there like a missing item from order or the fact my mealies staged up in shipping. They have always went above and beyond to fix the issue in a timely manor I always get a response right away. They are very friendly and seem to truely care about their customers. Ive had a much better experience with them then any other Ive used. They are an all around great company to deal with.

I have to echo the sentiments of every other person who’s left a one star review do not sign up for their subscriptions! They will ship you a container of bugs that will take over a week to ship and arrive completely dead in your mailbox. Then when you complain, expect to get pushed back from their customer service they probably get so many complaints that they have to make everyone jump through hoops before they honor a refund I took photos of the container inside and out and shared proof in my email they responded days later and said they needed a clear photo and a copy of the invoice. Absolutely ridiculous! As if somebody just holds onto a container of dead bugs for days also, why the heck would I need a copy of the invoice when their system should recognize that they just sent us bugs. It all seems like just a scam concocted by customer service to avoid compensating their customers for their poor delivery service. What a waste of money please try another service.

Complete scam company that does not deliver what they offer. This company has terrible reviews on every platform for a reason. Customer service never responds

Customer service was very poor and unhelpful. Will not be using them again. Arrived DoA..included pictures.

They cancelled my cricket order because they didn't have that size in stock. Instead of reaching out to me to see if I could go with a different size, they cancelled the order, but didn't even contact me to let me know. I only found out because the FedEx tracking info said the shipper cancelled the order. I had to email them to see what had happened. This is really bad business when they know animals are depending on that food arriving. They waisted almost a week of my time. Now I'm left trying to find another place to order from only to have to wait several more days for that to arrive. I will not trust this place with my business ever again.

Horned Worms(24 count) We have a full grown bearded dragon(Bella). I need large worms for her. She loves her green horned worms. We always order next day shipping for horned worms. I have never received them whole. Always many dead :( This time they sent the smallest worms I have ever seen and unfortunately all arrived dead and not only the tiny tiny worms but eggs also. WTF I will Never order from you again!

Have been a Customer for a couple of years but the last 6 months have been awful has been awful,twice now I have paid for 2 day shipping and there rep Courtney never gives you an answer and blames FEX x I will not be buying from them again 40.Plus on the last 2 orders and a problem with both.