DubiaRoaches.com Avis 

I have never seen a company run so bad . Your customer service is non existing. Can't speak to a person. Get no response regardless of the problem. They always try to hide behind the fact that you can't call them so they answer whenever they want . Try contacting the owner I guess he don't care . Been a customer for 10 years . Your service manager Courtney is the worst . Don't do business with them !

I DO NOT RECOMMEND THIS COMPANY!! I ordered 100 xl discoid roaches that are supposed to be 1.25” at the minimum for my full grown beardy they were 1/2-3/4 of an inch at best. I contacted the company they said they needed photographic proof so I sent photos, they then gave me an unrealistic instructions that I need a 1” CLEAR tube present in the photo that they DID NOT PROVIDE. This is not the way to conduct business by any means necessary, NO ONE should have to jump through hoops to get exactly what they paid for.

They ship live animals in a bare box with 0 temperature control.
IF you have photo evidence, they will still deny your claim. They are criminals, im contacting BBB my local news and hoping the CEO sees this. Their customer service is abhorrent and whoever is mailing LIVE animals without temperature control should be jailed. DO NOT USE THIS COMPANY. They are too big and do not care AT ALL. I will tell every distributor and customer I can to avoid them.

30% or more of my fairly large order were incorrect sizes. A size or two under in price range. Thought it was a mistake but upon looking other people have made the same complaint. It was never corrected or addressed, just the two dead containers of mealworms which I was given credit (in points which is dumb). Pretty dishonest and the lost me as a customer at least as far as bugs.

I am surprised by all the bad reviews, this is the only place I trust to buy my feeders from. I've always had a good experience for over 5 years, even if something happened to be wrong with my order it was always fixed in a professional manner. I live in a very rural area and can always count on them.

Living in Alaska there are zero good options to buy isopods or Dubai’s or any bugs really. Having them shipped is also extremely risky due to weather and climate, but I have had such great experiences with dubiaroaches.com! Not a single dead on arrival which is unheard of , I am so impressed with the few orders I’ve received. The roaches and isopods are healthy and thriving months later. Customer service was super helpful when ups messed up causing my springtail starter to arrive destroyed they immediately offered to either send a replacement free of charge, refund me immediately or the give me store credit no questions asked. Customer service also gave great advice on how to care for each critter I bought . I will be a longtime customer with them for sure. Also every shipment I ordered I paid for 2 day shipping and they all arrived on the 2nd day. Definitely worth a look if you need feeders

I was a long time customer, but the company seems to have changed. They no longer care about customer service. They offer discount codes that never work and they send bugs that are dead or under the amount ordered. The delivery always takes longer to arrive than promised, yet it is the customers responsibility to be there when they arrive. They ask for a photo of proof, but when you send it to them they always have an excuse of why its not their fault. The reps are not helpful and are patronizing. After many years of being a customer of Dubia.Com, I will be taking my business elsewhere. There are a ton of other competitors out there to choose from. I would not advise using them if you have other options.

I would recommend DR's insects and supplies to anyone with reptiles or amphibians. I've been buying from them for years now. The customer service is incredible, the prices are very fair, quality is very good, and shipping is quick.

Terrible service paid for 2 day shipping just to get my items a week later, and then told it was nothing they can do about it

whole order arrived DOA, sent them pictures immediately and still haven't heard back from them. sure wish I would of looked around and read their various reviews before ordering from them. if you are reading do yourself a favor and order from somewhere else.

They used to be on point with live insects and shipping. Now, sometimes i will have less insects than what i paid for. if I pay for Fed Ex 2 day shipping, it takes 4 days to get it. I could have paid less for regular shipping. What a rip off. It was too good to be true.

The bugs never arrive when they are supposed to. The response from customer service is always "give it a few more days". I will be finding a new supplier. One that actually gets the bugs to you when they say they will.

Recieved my 200 dubias. Ordered 100 large 100 medium. They arrived alive and proper sizings. Came with egg containers inside of a vented typical insect cup.

I purchased an almost $50 mercury vapor bulb recently and it is not as advertised. It barely puts out ANY uvb according to my uvi meter. Guess I’m SOL since they don’t accept returns even when an item is defective.

Terrible experience with this company. We have ordered from them three times. The first time was great, second time micro size roaches were sent instead of what we ordered. They said it was "normal" to get variety. None were the expected size, definitely not a variety. We let it go and tried again with the black Friday sale. We received
almost 50 less than the 300 we ordered. I contacted the company, 11 emails later, they begrudgingly agreed to give less than half of what it would cost to reorder the missing ones and said they shouldn't even do that. They have awful customer service and won't take responsibility for what probably was a simple mistake.

The enclosure I ordered arrived with tons of shipping damage. Dubia refuses to replace the item and will only send replacement parts that I can prove don’t function.

I didn’t pay almost $500 for a scuffed up enclosure and I don’t trust the stability considering how extensive the damage is.

Usps shipping. I never got my $79 order. They are probably crawling all over the post office. I hope this company goes out of business if they can't learn the shouldn't use the world's most unreliable source of shipping to ship live bugs.

Terrible service and shipping is beyond slow. They lie and say 2-3 day shipping and instead it takes 2-3 weeks. About 15-20% of roaches are dead on arrival. Not willing to make it right for slow or lost shipments.

Received dead roaches in my order that they sealed in the lid before sending. Talked to customer service and they said sorry and order again in the future. Will never buy again since dealing with their horrible customer service. Trash company.

The owner is beyond unprofessional, I stopped ordering them due to a customer service issue and while giving my feedback on a bearded dragon page the owner decided to comment stating that I was the problem, the interaction I was referring to didn't happen. then he proceeded to take a screen shot and post it to his facebook page stating (bet they didn't expect this response) Blasting me.

The whole interaction was extremely unprofessional and beyond unnecessary, I am entitled to feel a specific way about the service I received and to be able to express my opinion about the company and my issues. However the company will use intimidation, sarcasm, and being a joke to them because I don't recommend them. instead of accepting not everyone recommends their site.

This company has a F rating for the BBB and its clear as to why. please use caution when purchasing from them and publicly disagreeing with them.

Look up reddit reviews he does this alot