A premium product with first class support from start to finish. Personal calls with genuine sympathy (and solutions) to ensure everything was ok after DPL delivery mishap. The dubpod is an absolut... Voir plus
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Lisez les avis des autres
Product arrived pretty quickly, although I didn't check exactly the date of order and despatch.
After sales was unfortunately a poor experience for me. A faulty awning was exchanged after photo's were forwarded without question, which initially was great, however I had to wait afterwards for ap... Voir plus
L'entreprise a répondu
Great service! We’d already seen a Dubpod at a festival, but wanted to know how to connect to my van. Jo was very patient (I emailed a lot!) she offered lots of advice about their products and was hap... Voir plus
À propos de l'entreprise
Coordonnées de contact
Unit 5F Western Road, Old Dalby Trading Estate, Old Dalby , LE143NJ, Leicestershire , Royaume-Uni
- 0115 8966797
- Hello@dubpod.co.uk
- dubpod.co.uk
Les gens ont aussi consulté
Great Company
Brilliant service. Speedy delivery. Communication was above and beyond expectations. Thank you 😊
14 octobre 2024
Product arrived pretty quickly
Product arrived pretty quickly, although I didn't check exactly the date of order and despatch.
27 avril 2024
Had to chase my refund
After sales was unfortunately a poor experience for me. A faulty awning was exchanged after photo's were forwarded without question, which initially was great, however I had to wait afterwards for approximately 10 days to receive my refund which I was concerned about in the end and had to email Dubpod several times, could have been an admin error, either way I had to chase my money. On a positive note, the pre sales communication was good and I think that the concept of the T2 Awning is great, it needs to evolve a little further for me though, the clear windows should be on the outside rather than the van side, a larger reinforced pole patch on the ground sheet is required, try to do something better with the awning to the van attachment design - rib is fine but we had a lot of water build up on the excess material hanging down, this could have been me but I do feel a better design could be a game changer.
I would not purchase the same design again, I feel design could be improved and the QC was my reason for returning product. With this in mind I would buy from Dubpod again, if the points above are designed out and a MK2 is on sale next season.
8 septembre 2023
Avis spontané
Réponse : Dubpod
Hi Marc, Sorry the refund process spoiled the initially good after sales process. Normally we expect refunds to arrive with the customer within 7 days. This allows time to inspect the goods and allows for the payment providers processing time (up to 4 days) In this case we processed the refund the day after it was received and inspected, but as it was ordered directly on the phone using Paypal the refund took longer than we expected. Sorry you had to chase, until your email we just weren't aware this refund had not arrived with you at that point, but when you got in touch we ensured this was resolved ASAP. I know the resolution of the issue with the awning was solved within hours of making contact so apologies that the additional time the Paypal refund took wiped out this good work from the team. Thanks for your thoughts on updates, I think the point on the water build up on the excess material hanging down, is mainly a matter of correct tensioning against the van as it shouldn't have any excess at this point. Apologies that the refund process spoiled what had gone well up to that point.
Efficient service great products
10 mai 2023
Very nice and helpful good experience…
Very nice and helpful good experience all round 👍
21 février 2023
Great price quick delivery
Parts at half the price of other retailers and quick free safely packaged delivery, deserves a five star review.
11 mars 2022
Absolutely love the new bell tent…
Absolutely love the new bell tent awning , amazing , had a trial run last weekend , and it was amazing .
7 juillet 2021
Dubpod were quick and efficient both…
Dubpod were quick and efficient both online and on the phone. They did what they said they would do when they said they would do it, with just the right degree of courtesy and interest.
2 février 2021
Perfect
Perfect ! Had the item I wanted at a competitive price. Delivery was super fast .Great company to deal with.Thank you .
13 août 2020
Avis spontané
Excellent service
Delivery was very prompt. The dubpod its self is excellent quality. Just what we were after. Just wish the inner were available and they would make a carpet/flooring option which fits
23 juin 2020
Avis spontané
Arrived very quickly & well packed
Arrived very quickly & well packed. Looks amazing in our tent! Thank you
3 mai 2020
Avis spontané
Great service - thanks :)
Great service, friendly and went to extra lengths to ship my order fast. Cheers!
9 juillet 2019
Avis spontané
Absolutely thrilled with my order
Absolutely thrilled with my order! Arrived really quickly, just what I wanted, in fact I've already ordered another one as a gift.
Thank you, 1st class service & product
9 juillet 2019
Avis spontané
Very helpful and will answer every…
Very helpful and will answer every question put in front of them
30 mai 2019
Avis spontané
A premium product with first class support
A premium product with first class support from start to finish. Personal calls with genuine sympathy (and solutions) to ensure everything was ok after DPL delivery mishap. The dubpod is an absolute must for camping enthusiasts who wish to progress from the typical awning.
Space 5/5 Visual appearance 5/5 Time to set up 5/5 Weight 4/5 but this is distributed over 2 bags.
1 mai 2019
Avis spontané
5 star customer service
We placed an order which we needed promptly and Dubpod provided amazing customer service which enabled us to receive the order sooner than usual.
Their communication was excellent and we could not fault anything about the whole process.
We would highly recommend Dubpod.
18 avril 2019
Avis spontané
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