Dunraven Windows Avis 

Please go elsewhere! We had a front door fitted in December and have had endless problems with paint being chipped brickwork damaged plaster damaged and incorrect fitting.

Today we have had someone come out for the fourth time. They have replaced the chipped surrounds and the surrounds they put in are also chipped so we are back to Square one.

This fitter advised that the fitter who actually put the door in has done it incorrectly and the inside of the door has water in. I’ve been very reasonable and patient, but we are now getting on six months for a door that we paid in full for. It isn’t fit for purpose and the service is shocking

Reply to comment –

I’ve sent multiple emails and we’ve had 3 visits from fitters (all waste of time) I’ve sent my final legal letter to the director and copy via email with all images and are currently awaiting a response before we take legal action as my final step.

I had a conservatory fitted under 5 years ago and unfortunately one of the windows had blown. 3 weeks later and the window has been replaced and looks good as new.
Great after sales customer service. Thank you

This company is in my opinion is doing everything very well. From start to finish the whole experience was so well organised and all the tradesmen were hear on time everyday and seamlessly into the next step. I can't recommend them enough. Excellent.

From start to finish, Dunraven were incredibly professional and reassuring.

The windows that Dunraven fitted are fine. This was back in 2010 but the after sales is appalling. We now have handles that won’t move or unlock.
Even thought Dunraven fitted the windows and I appreciate that it is not covered by a warranty and I told them I was willing to pay they will not come out.
They only deal with customers who are in warranty. So be aware customer service is appalling. Dunraven are just not interested in you unless you are spending £0000.

Friendly staff who explained everything. Good communication and punctuality. Great quality. Very pleased with my new doors.

I had a window and sliding doors. Totally pleased with the result. I got exactly what I wanted so you can’t really get better than that. Would definitely recommend Dunraven

This was our first time in using Dunraven and overall it has been a very positive experience. The work teams that installed a replacement conservatory were very efficient, friendly and hard working and the product they put up is sturdy and pleasant to look at. Requesting information via email sometimes was a problem with my emails not being answered but this was immediately put
right by ringing the office to speak to someone so not a great inconvenience. Would I consider using Dunraven again = yes I would!

Really pleased with the installation, the tradesmen were polite and cleaned up after themselves. Only problem was it was a week late. Quality of work is excellent though.

Just had 3 large windows fitted. Wayne the installer was punctual, friendly, hard working with high quality work. Even though it was a challenge for him to carry the windows up 11 steps and along a long path to the bungalow on his own it did not deter him. Wayne was a wonderful installer. From consultation through to installation Dunraven kept us updated no chasing them for information . I wouldn’t hesitate to recommend Dunraven or use them again for any future work.

All work completed in time as we were approaching the Bank Holiday and that was a concern.
As we were having a new conservatory as well as windows and doors we had 2 teams who worked efficiently together and were polite and tidy workers.
I think the tea coffee and biscuits helped🤔
Very satisfied with the completed work and the only thing is it needs tested in bad weather🙏

We had 5 windows installed in one day.
The workmen worked hard, kept the place clean, covered the areas while they were working with ground sheets. They were polite, no swearing & no mobile phones. The salesman put no pressure on you to buy the product/products, it is totally up to you if you want to buy them or not.
We are very pleased with our 5 windows. Plus the 1 window installed last year, the porch done Dec 2024 and conservatory which was done 2014. I highly recommend Dunraven if you have a job that needs doing do it with Dunraven.

We had Dunraven to replace all the doors and windows in our old house and now they have done the same for our new one. I honestly wouldn't use anyone else. The price is more expensive than some, but you get bespoke quality products in exchange.

I had French doors installed by Dunraven. I was really pleased with the ordering and the installation of these, and am really pleased with the outcome. There was no mess left, and the fitter was excellent. This would definitely be 5*, however there really is relentless follow up from Dunraven. Within the 3 days since installation I have had 2 phone calls, 2 text messages, 1 letter and a person at the door asking about any future work, offering discounts, are any family members looking for work,etc. Although completely satisfied with the work completed, the sales practice is far too heavy, and really is quite off putting.

Dunraven I was so pleased with the service I received from Dunraven I had all my house done top to bottom plus front and back doors. The windows and doors are still looking new after years and the staff are lovely also the fitters did a great tidy job to improve my home.
Best wishes
Eileen

Highly recommend, we have had 10 windows fitted, a porch and a conservatory all fitters have been tidy. professional and friendly any problems we have came across they have sorted out straight away. Dunraven is a very good company.

Good communication throughout with two pre-installation visits to discuss and confirm what was required. Friendly and courteous fitters who took time to explain the work and how to operate the window and door mechanisms. They also cleaned up every day after they had finished which was nice.

Recently had 2 new doors fitted, from beginning to end the service was exceptional, every visit, phone call, and the actual door fitting itself. The doors are of excellent quality,look amazing,they even completed the work on a Saturday at no extra cots. Cannot fault them

Second time using Dunraven and another great experience. High quality doors and windows fitted to a high standard. Would highly recommend

Still be hounded by knocks and leaflets through the door after being told all contact would cease (complained several times about unwanted phone calls and each time was proudly phone number be removed from their systems.)
Got told my home address would be on a ‘do not knock list’ but 3 separate occasions later here we are again 🙃.