Dupper Avis 3

Adding another note as I cannot reply to Duppers response below.

I didn’t find the parcel for 2 MONTHS! Yodel marked the parcel as delivered and took a photo of my front door to say it was delivered but NO parcel was in the picture. LOL

I then 2 months later found Yodel left it in my neighbours garage. I NEVER AUTHORISED THE PARCEL TO BE LEFT IN A SAFE PLACE AS I PAID £150 FOR THE ORDER.

When I reached out to Dupper they did offer me a replacement to be sent 1 month later. I know right, embarrassing.

So for 2 months the parcel was lost. I even ask to Dupper can they at least refund me 50%, they said NO.

Now I have found the goods and they are TRASHED they won’t allow me to return for a refund.

NO customer service skills AT ALL.

ALSO just to add to your reply, my credit card company DO NOT agree with your treatment and it’s currently under investigation so I’m not sure where that assumption came from.

DO NOT ORDER FROM THIS COMPANY they are scams. Considering they are a ‘small’ company they don’t care for their customers at all and by the reviews have an awful reputation. I will be in contact regarding the credit card company case and I will be posting so people know you’re a fraud!

Let op met deze firma. Volgens hun website zeggen ze dat ze een Scandinavische firma zijn "Dupper is a Scandinavian premium loungewear brand". Maar hun Europese "kantoren" zijn gevestigd in Cyprus. Waar veel Chinese postbusbedrijven zitten. Het pakketje is nu al drie weken onderweg en zit vast bij "customs". In Europa passeren pakketjes niet via "Customs" dus let op want dit is een scam. Je betaald 130 euro voor een overprised Chinese Temu.

Net nog reactie gehad van de firma per mail. Dat ze geen Chinese firma zijn. Ze produceren wel alles in China en verzenden het rechtstreeks vanuit China geven ze toe. Nu kreeg ik ook nog een Zweeds adres van hen door om het pakket, op eigen kosten, naar terug te sturen. Zodat de ilusie van een Scandinavisch bedrijf toch blijft bestaan. In de volgende mail waarin ik hun leugen doorprik van een Zweeds adres, het is enkel een po box, zeggen ze dat Zweden dichterbij is dan Cyprus dus goedkoper om te retourneren op eigen kosten. De mails met hen staan vol leugens en zijn gewoon te grappig, daarom deel ik hieronder nog 2 mails van hen, waarin ze blijven volhouden dat ze Europees zijn, en ze niet liegen. Maar: Dupper is a Scandinavian premium loungewear brand staat op hun website. Een Scandinavische firma heeft geen postbus adres in Cyprus en produceert en verzend niet alles vanuit China. Ik weet dat ik veel data geef, maar laat je niet misleiden door hun mooie instagram promo's:

Hi Patrick

We reject your allegations in their entirety.
Dupper is a legitimate EU-registered company. The Swedish address you reference is a valid logistics return address used for handling returns and exchanges. This is standard practice in cross-border e-commerce and is fully compliant with EU consumer and distance-selling regulations.

All information we have provided to you has been accurate and consistent. At no point have we misrepresented our business, products, or obligations. Since you are unable to point this out yourself, we believe you know this too.

You are, of course, entitled to contact Klarna or any authority of your choosing. We will respond to any inquiry by providing the full documentation, our email history, payment records, shipping data, and correspondence.

Unless you can identify a specific factual inaccuracy, which you still can not, we consider this matter closed and will not engage further in correspondence of this nature.

We wish you happy holidays.

Best wishes,
Linda
Customer Service

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Hi Patrick,

We categorically reject the claim that we have provided false information.
Our company is a registered EU business with documented operations in multiple jurisdictions. The Swedish address you are referring to is a legitimate logistics return address used for operational efficiency, which is common practice for international e-commerce companies and fully compliant with EU consumer law. If you'd like to, you can return it to our Cyprus business adress to. Its totally up to you, but since Belgium is closer to Sweden than Cyprus, this was to make the return easier for you.

We have communicated consistently and transparently throughout this process and stand by everything stated in our previous messages.

If you believe any specific statement is incorrect, you are welcome to identify it precisely so it can be addressed. Otherwise, we consider the matter closed.

Best wishes,
Linda
Customer Service