Just wanted to thank your Service Technician, Robert Green. He came to sort out a problem yesterday with a creaking noise on our Waldorf Sofas and has now solved this for us. We were very impressed wi... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
We have just purchased a new three piece suite from Duresta to replace our old and much loved suite, which was also Duresta. There was an issue with the furniture passport number which led me to emai... Voir plus
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Amanda in customer service was amazing going out her way to help and following everything up in a quick manner. She is an asset to the company and deserves a pay rise! lol
L'entreprise a répondu
I contacted the original supplier of the suite regarding the issue and they immediately contacted Duresta. Within a few days Duresta had called me and arranged an appointment with the service team.... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Duresta has made luxurious upholstery since 1938. Every piece of furniture we produce is designed to take pride of place in any home.
Coordonnées de contact
Duresta Upholstery Ltd, Castlewood Business Park, Farmwell Lane, Sutton in Ashfield, NG17 1BX, Nottinghamshire, Royaume-Uni
- customer.service@duresta.co.uk
- duresta.com
4,4
Excellent
508 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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BROKEN SOFA NO AFTER SALES SERVICE
FUrther to previous review.. broken structure in less than 2 years.
Still no response or follow up from Furniture Village despite chasing.
21 janvier 2022
Avis spontané
Réponse de Duresta
Hi Wayne
Thank you for contacting Duresta, we hope you and your family are keeping well.
We are very sorry to hear you are experiencing problems with your furniture, please be assured that we take any complaint very seriously. As you have not yet had an update from Furniture Village can I please take your order number so that we can contact Furniture Village to ensure they provide you with an update as soon as possible?
Many thanks
Hannah
Dreadful company - Final UPDATE
Dreadful company - they don't stand by their products their stockist Hafren Furnishings is to be avoided at all costs - we bought replacement cushions to revitalise a tired suite which cost a lot of money they were so bad in use we gave the suite to charity!
FINAL UPDATE - Duresta have finally confirmed in writing that they take no responsibility for advice given to customers by their suppliers - so use them at your peril. NOTE - I recently ordered some accessories for our new PARKER KNOLL suite and they arrived well before the promised time and actually do the job! - a totally different customer experience
They were not even interested enough in their reputation to make a "good will" gesture to badly served retired customers on fixed incomes - AVOID
Parker Knoll and their network are far FAR BETTER and they care.
Avoid Qualofill fillings as well
Worst customer experience of lockdown even worse than my previous "winners" Currys.
19 janvier 2022
Avis spontané
Réponse de Duresta
Hi Julian, we are really sorry to hear that you have experienced issues with your cushions and that on this occasion they weren’t suitable for you. Without knowing the detail of your order, we can’t comment specifically. However, we do take all complaints of this nature very seriously.
Many thanks
Hannah, Duresta
UPDATED RESPONSE 23.02.2022
Hi Julian, I am sincerely sorry for the delay in responding to you. Unfortunately, I am not able to provide you with my contact details on this platform, we do however have an email address and phone number on our website that you can contact that will take you through to customer support. I do apologise for your experience, however, without any details of your order I cannot comment specifically. Please be assured we want to help resolve this issue.
Many thanks,
Hannah
Beautiful furniture but took to long…
Beautiful furniture but took to long waited just over 9 months for it to be delivered
14 janvier 2022
Réponse de Duresta
Hi Iain
We are sorry to hear you endured a delay with the delivery of your furniture, due to covid related absences in our supply chain, production and customer support teams our lead times have sadly been effected. Having said that we are pleased to hear you now have your beautiful Duresta furniture.
Keep well and stay safe.
Many thanks
Hannah
Duresta
Duresta Appalling company
Appalling company not what you would expect for a high end brand. We ordered 2 Sofas in May 21. Having waited so long we asked if we could change the fabric trying to speak to anybody was a nightmare. We were told the material had been cut and sewn ready for assembly if we wanted to change we would incur an additional £1900 cost this was Nov 21. We agreed to change 1 sofa and asked for the stitched cushions ect to be sent with our order. (Frankly we didn't believe them) hey presto after chasing for answers they agreed there would be no additional cost and that this wouldn’t delay our order as we were so far down the line. Delivery should have been before Christmas. It’s now Jan 12th 2022 and have been informed today that delivery is due Mid April 2022, which isn’t guaranteed. Time is of the essence Duresta has a duty of care and should have advised at time of ordering the extended lead times. We are now looking to cancel our order under section 28 consumer rights act 2015.
12 janvier 2022
Avis spontané
Réponse de Duresta
Hi Jr,
Thank you for contacting Duresta I hope you and your family are keeping well.
Here at Duresta, we have been working hard over recent months to ensure all our customers receive their new furniture as soon as possible. We recognise lead times are longer than usual, and this is due to the unprecedented increase in demand for furniture.
We have experienced a significant amount of Covid related absence in our supply chain, production, and customer support teams. Sadly, this has had an impacted our ability to make all our planned pre-Christmas orders, which has caused further delays into the New Year. I do apologise for the delays you are experienced, we are regularly updating our retailers so please keep liaising with them for an update.
Many thanks,
Hannah
Duresta furniture, our first experience...
This is our first experience purchasing Duresta sofas. Fantastic, professional and friendly service from all the Team, including Clive, Caroliine and Dalya. Very impressed with the showroom at Hopewells in Nottingham, with very knowledgeable staff with a incredibly positive attitude. We await our new sofas with excitement. Thank you and I would highly recommend.
9 janvier 2022
Avis spontané
Réponse de Duresta
Hi Loraine, thank you for taking the time to leave us a 5 star review. We are so pleased to hear you had a positive experience in our showroom at Hopewells and you were happy with the service you recieved. I will be sure to pass your lovely comments on to Clive, Dalya and Caroline. We hope your sofas bring you many years of joy and comfort!
Keep well and stay safe.
Many thanks
Hannah
Duresta
The service from Duresta is absolutely…
The service from Duresta is absolutely awful. Conflicting and wrong information is given everytime we speak to someone. We ordered a sofa back in June, we were told it would be with us in October. They called in October and said the sofa would be delivered that week, obviously no sofa was delivered in fact they said it hadn’t even been made! They then told us we would receive the first week of January, guess what it’s still not arrived. We received a phone call saying it would be delivered today, obviously another lie from Duresta. When the stockist called and asked why the delivery hadn’t been made they said the sofa isn’t even made it. The service is appalling and shocking to say the least. Il be making a massive complaint about this and ensuring my review is posted elsewhere to make others aware of such a shambolic service!!
6 janvier 2022
Avis spontané
Réponse de Duresta
Hi Bal,
In the last few weeks, we have experienced a significant amount of Covid related absence in our supply chain, production, and customer support teams. Sadly, this has had an impact on our ability to make all of our planned pre-Christmas orders. I do apologise that you have experienced delays and miscommunication.
Our teams are working tirelessly to deliver as many orders as possible. Please continue to liaise with your retailer.
Keep well and stay safe.
Many thanks
Hannah
Duresta
Purchased Waldorf sofa and chair
Purchased Waldorf sofa and chair, great looking, elegant furniture.
Comfortable and classy with 25 year guarantee too!
Fabric and attention to detail great.
5 janvier 2022
Réponse de Duresta
Hi Miss J Sandiford, thank you for taking the time to leave us a 5 star review. We are so pleased to hear you are happy with your Waldorf sofa and chair...great choice!
Keep well and stay safe.
Many thanks
Hannah
Duresta
Hannah from Duresta. Please read your reply. It’s now January! Cut and paste responses are unacceptable
We ordered 2 new Duresta sofas in September and were assured of a 16 week “pre- Christmas” delivery.
We gave our old suite away and decorated our home, only to be told that delivery was rescheduled for mid February. Now we are told it might be April ‘22!!
31 décembre 2021
Avis spontané
Réponse de Duresta
Hi Marc,
At Duresta, we have been working hard over recent months to ensure all our customers receive their new furniture as soon as possible. We recognise lead times are longer than usual, and this is due to the unprecedented increase in demand for furniture.
In the last few weeks, we have experienced a significant amount of Covid related absence in our supply chain, production, and customer support teams. Sadly, this has had an impact on our ability to make all our planned pre-Christmas orders. Our stockists have been advised of these delays so will be making contact with you if your order is affected.
Please accept our apologies for any delays. Our teams are working tirelessly to deliver as many orders as possible before the end of the year. Please continue to liaise with your retailer.
We thank you for your continued patience.
Many thanks,
Hannah
Duresta
This is our 3rd Duresta sofa
This is our 3rd Duresta sofa we love the comfort and design of the Ruskin range. We ordered our sofa in May this year but due to some problems with fabric/cushion fillings we didn’t receive the furniture until the beginning of December, however it was definitely worth the wait.
23 décembre 2021
Réponse de Duresta
Hi Jules, thank you for taking the time to leave us a review. We are so pleased to hear that you are happy with the design and comfort of your Ruskin sofa, great choice! We are sorry to hear you experienced a delay due to these issues, but we are glad to hear it was worth the wait!
Happy New Year to you.
Many thanks
Hannah
Duresta
New suite
Suite looking good on delivery. Hopefully it stays that way.
We have only had the suite a week really happy with looks and the way the material pattern all matches. This is our forever suite.
19 décembre 2021
Réponse de Duresta
Hi Walstrom, thank you for leaving us a review! We are pleased to hear you are happy with your suite, we are confident it will provide you with many years of enjoyment and will stay looking fabulous!
Keep well and stay safe.
Many thanks
Hannah
Duresta
Great service,but delivery time was…
Great service,but delivery time was unbelievable,but it was well worth the. Wait and money thanks
12 décembre 2021
Réponse de Duresta
Hi Pete, thank you for taking the time to leave us a 5 star review. We appreciate the lead times are long and we do apologise for the wait, this is due to the unprecedented increase in demand for furniture. That being said we are so pleased to hear your furniture was worth the wait and you were happy with the service you recieved.
Keep well and stay safe.
Many thanks
Hannah
Duresta
We are delighted with our Harvard 3 & 2…
We are delighted with our Harvard 3 & 2 seater sofas they are so comfortable and very well put together. Order arrived 5 weeks earlier than promised. Only one niggle was the footstool arrived in the wrong fabric but this is being sorted for us
9 décembre 2021
Réponse de Duresta
Hi EJC, thank you for taking the time to leave us a 5 star review. We are so pleased to hear you are happy with the comfort and quality of your Harvard sofas. We are glad to hear that your incorrect footstool is being rectified.
Keep well and stay safe.
Many thanks
Hannah
Duresta
Réponse de Duresta
Hi James, thank you for leaving us a 5 star review! We are really pleased to hear you are happy with the comfortability of your furniture.
Keep well and stay safe.
Many thanks
Hannah
Duresta
Love Love Love this Sofa!!
Love Love Love this Sofa!!! Such good quality and a fabulous design...
8 décembre 2021
Réponse de Duresta
Hi Kim, thank you for taking the time to leave us a 5 star review. We are so pleased to hear you are happy with the design and quality of your furniture!
Keep well and stay safe.
Many thanks,
Hannah
Duresta
Excellent quality sofa
Excellent quality sofa, lovely fabric, supportive and comes with a 25 year guarantee. Will definitely purchase from them again. Only downsides are duration of wait, not being able to purchase scatter cushions easily
6 décembre 2021
Réponse de Duresta
Hi Joanna, thank you for leaving us a 5 star review. We are so pleased to hear that you are happy with the quality, fabric and support of your sofa. Unfortunately, our lead times have been effected due to Covid related absences and an increased demand for furniture. Please be assured that the Duresta team are working hard to ensure all our customers receive their furniture and scatters.
Keep well and stay safe.
Many thanks
Hannah
Duresta
Réponse de Duresta
Hi Jane, thank you for taking the time to leave us a 5 star review. We are so pleased to hear that you are happy with the comfortability of your sofa.
Many thanks
Hannah
Duresta
Sofas are of poor quality
Sofas are of poor quality, threads, lose fabric where it hasn’t been stretched correctly and scatter backs are not full.
Not happy!
At a cost of £9000 this is poor
1 décembre 2021
Réponse de Duresta
Hi Kim,
We are sorry to hear you are experiencing problems with your furniture. Please contact the retailer where you originally purchased your sofas, who will be happy to help. They will liaise with us on your behalf to reach a resolution.
Do let us know if we can be of service in future.
Many thanks,
Hannah
Duresta
beautifully made quality furniture
beautifully made quality furniture, we love it! Thank You
30 novembre 2021
Réponse de Duresta
Hi Steve, thank you for leaving us a 5 star review. We are really pleased to hear that you are happy with your beautiful and high quality furniture! Keep well and stay safe.
Many thanks
Hannah
Duresta
Our new suite was delivered today
Our new suite was delivered today, It is really beautiful and exudes style and quality, we are so pleased with it. It arrived extremely well packed and protected,
30 novembre 2021
Réponse de Duresta
Hi Susanne, thank you for taking the time to leave us a 5 star review. We are so pleased to hear you are happy with the quality of your furniture as well as the service you recieved.
Keep well and stay safe.
Many thanks
Hannah
-Duresta
I’ve only had my duresta sofa 3 days
I’ve only had my duresta sofa, chair and footstool 3 days and it’s amazing, comfortable, stunning and very generous in size and the quality is superb, the delivery was first class, very polite, professional, curtesy of taking shoes of many times, the furniture was placed specifically down without the legs being damaged or the legs damaging my floor, the furniture was wrapped in duvet type covers to protect the furniture and floor, carefully and expertly unwrapped and positioned where asked it was a case of stand back and watch worry free, I couldn’t fault anything, I live rurally and the delivery arrived 5-10 minutes before time told so no waiting around, perfect in every way, thank you to Annetts in Hereford.
28 novembre 2021
Réponse de Duresta
Hi Marie, thank you for taking the time to leave a 5 star review. We are so pleased you are happy with the quality and comfortability of your Duresta sofa, chair and footstool, as well as the service you received when your furniture arrived.
Keep well and stay safe.
Many thanks,
Hannah
Duresta
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