Parker Knoll Avis 

Parker Knoll can always be relied upon to produce quality furniture.
We love our new leather suite.

We bought a Parker Knoll suite from a company with electric recliners 2024. Very poor quality, insufficient padding in seats and back rests, foot rest not like any other ever owned it sits too low, material wears really fast on backs, the whole suite has insufficient padding I sink into the chair seat far too much and am only 9 stone, my husband is heavier and his chair is falling apart only 2 years old and already replacing the whole suite a total waste of a lot of money. Had to request a repair within weeks of purchase because the sofa seats sank to one side on the large sofa, they claimed it was our fault because we are supposed to only sit in the centre of it not sit to the side, are they serious, that is where you reach for the recliner buttons and wheres arm rests are who even sits in the middle of a large seat unrelaxed in my opinion most people lounge on a sofa to relax? Padding was increased on the sofa seats after I dealt with it through the shop where we purchased it but told we could not claim again? Would not recommend them to anybody.

Robert Green ( service technician) visited today to correct some minor flaws on my new sofas. Very polite, helpful and did an amazing job. Very happy 😃 Please pass on our thanks to him

The help I received in finding replacement feet for a Parker Knoll armchair was extremely helpful and also very prompt. They were able to source the feet which were a perfect match. I certainly was impressed with this company and would recommend them without hesitation.

Well made, quality furniture

I bought 2 recliners in June . Love the chairs ,very comfortable. Unfortunately ,the material at the foot stool tore . To say I was extremely upset is putting it mildly . On the upside ,you are replacing the chair for me .

Contacted the Company about a 14 year old arm chair we have as the brass castor wheels had become lose and fall off anytime we move it and wasn't sure if they could help due to the age however, they were able to offer me replacement parts.

Customer Services were polite and helpful.

Rob arrived on time and quickly identified the problem with our chair and fixed it. He was pleasant and efficient and ensured our floor was protected while he worked.

Really well built, super comfortable, leather, recliner chair….. what’s not to like ?

Rob Green was exemplary and Parker knoll customer service was excellent. Punctual, efficient and diligent. I can’t fault the quality of service- thank you!

Had a knocking noise from one of our settees. Retailer contacted PK who came out to take a look. Had a visit from Rob Green who inspected and sorted out in no time. He was knowledgeable friendly and professional - one of the old school! Glad we chose PK.

The couches are so nice and comfortable many thanks.

We had a faulty leg on our sofa.
Rob Green came and fixed it, quickly and efficiently.
Thank you Rob!

Rob green explained and reassured us before chair repair was completed. Excellent service would highly recommend.

I dealt with Jack Harris, Customer Resolution Specialist, regarding a problem I had with 3 of the 4 front legs/castors of my two Burghley sofas. Jack was amazingly helpful and very promptly arranged for me to have 4 new front legs with castors dispatched to me.
The service I received, from when I first contacted Jack up until receiving the new legs was excellent from beginning to end.
I am delighted to have this resolved and to have 2 sofas which now have smart, functioning legs and castors. Jack's help has been much appreciated.
The delivery service was also excellent. Very prompt and with the contents very well wrapped for protection.
Thank you

Dan was really polite. He sorted our issue with the filling on the lumbar supports. Good job

When we had our new sofas delivered from Grantham Downtown the men pointed out that there was a tear in the bottom lining of the sofa and the wheels werent screwing in properly
They immediately informed Parker Knoll who then booked an appointment for the work to be carried out
Steve Peberdy from Parker Knoll came today to fix the problems.He was extremely kind and helpful and worked extremely hard to rectify everything
It turned out to be a longer job than first thought but he kept going until everything was fixed
Steve did an amazing job and was very polite and courteous during the visit
Thank you

The sofa and chair plus the service from Lee Longlands were all great. The furniture is comfortable. Our friends have commented on how comfotable they are

Jack from customer service could not have been more helpful in sorting out a problem we had after getting ink on our leather sofa. So polite and efficient, reflecting the high quality of the company as a whole ! Would not hesitate to recommend purchasing from Parker Knoll

Bought 2 reclining chairs (Miami) in 2023. Both have lost the shape and comfort in the arms and one has had to have a new reclining mechanism. I alerted PK to the loss of padding on the arms and sent a photo. Their first reply was a very curt not in guarantee. There was no way this could be concluded form a photo. Insisted they sent a technician who immediately said there were manufacturing defects and set about fixing the arms. Did 3 out of 4 but couldn't get the 4th off as the zip on the cover was badly installed and wouldn't unzip. Given my experience with PK I would not ever buy furniture from them again. Poor manufacturing and poor post sale service.
Received a cut and paste response saying my issues now sorted. Incorrect the manufacture of one of the failed arms was so poor the technician couldn’t remove it so 3:4 of the job done. I looked at the quality of the arm whilst the technician was with me. Thin cheap cardboard was the issue. No webbing to reinforce.