Dusk&Dawn Avis 

I had lots of back problems that manifest themselves at night. Replacing our old mattress with a Dusk&Dawn mattress has made all the difference! No more pain and I wake up rested!

I bought the bed about April this year. It is comfortable so far. I bought the plush version, I thought it would be softer. The shipment was extra long as the information saying it was in stock was incorrect. I can’t look back at the purchase information as my email is not being recognised when I attempted to log in. A big influence on my purchase was the Australian made factor. Communication is extremely limited and mostly unavailable with the manufacturer.

After much research we settled on Dusk& Dawn. I have a lot of Arthritis so getting the mattress right was big for us. We ordererd the Comfy Medium.
The mattress is very comfortable and has nice firm sides, we're both having a great night's sleep. It definitely minimises partner disturbance. We're also really pleased it's made in Australia so we could support a local business. I didn't receive a lot of communication but all was well, they were getting on with the business of making our mattress. Overall, yes glad we picked Dusk & Dawn and I would buy one again.

So I've chosen to break this review into three sections.

1 - The Purchase: I purchased the bed online after reading a review from Bedbuyer.com.au, and the tech in the mattress looked really good. But after trying to buy the bed four times via Afterpay it simply wouldn't go through. So I emailed them and apparently, you can't purchase anything over 2k on Afterpay through the site - Seriously, you know what After pay is for right?

2 - Delivery - On the website, it says 10 days for metro areas. So I ordered on the 16th of August and got it on 15th of September (you do the math, but its not 10 days). Let's just say I had to chase the delivery company 3 times via phone to get them to deliver it. It then turns up and the delivery guys hurl it out of the truck and onto the road #awesomenot. You would think with as many complaints about the courier/delivery provider Dusk&Dawn would change - apparently not, just in case it is unclear - They are AWFUL! Just for reference - Sleeping Duck - was ordered on Wednesday, and arrived Friday.(2 days) Maybe copy their supply chain, just an idea. (And the mattress was in stock as the build date was on the tag for July).

3 - The Bed - So finally, the bed. Its okay, I am not sure what I was expecting, maybe something a bit more like the Sleeping Duck Mach 2. Seeing all the layers in the advertisement I was expecting to be blown away ..but it was more just meh! Not in a bad way just not what I expected. It's actually quite hard when you get it and then it softens over time, it is really supportive of your back which is good, the impressions seem to stay in the bed as opposed to rebounding like the Sleeping Duck. I am worried that this will end up being the sagging that others a speaking about - good to see it has a 10-year warranty and good returns policy. So if your compare softness, a sleeping duck medium might be a 5-6, this is a 7-8 in firmness.

I hope this helps other people decide and for god's sake fix your courier service it is awful.

Product was delivered on time by helpful carriers

The mattress arrived in perfect condition and in a timely fashion and was initially excellent. Unfortunately after only a year or so it is sagging significantly and we are hoping to replace. It is worth noting that we have young children and I do sit in bed often to feed and settle the babies, perhaps the mattress is not designed to be used this way. Nonetheless it is disheartening that what was a significant purchase for us has become uncomfortable in a short space of time.

The quality is not good, as mattress has sagged after just one year. Very disappointed

The whole process from order to delivery was excellent. The mattress is of a very high standard and we now have the best night sleep. Thanks 👍

Very happy with our mattress! Had for over a year now, great value for money.

Mattress is fantastic and has helped my back no end. Speedy and effortless ordering and delivery process.

Yeah look. This is the best no BS mattress I've bought. I like firm but supple and this thing delivers it in spades.

We have been using this mattress for more than 6 months. Its easily the most comfortable mattress we have both experienced. It is very supportive without feeling hard. The whole mattress has a look and feel of quality.
It also has the great bonus of being australian made using safe and durable materials.

I spent a long time researching mattresses as it was very important to me to find a mattress that was good quality and offers an improvement to my overall wellbeing. From calling to purchase the mattress (where i was given an extra discount code ontop of the sale price). My fiancée and I love the mattress. Well and trully worth the money 12 months down the track.

Buying a new mattress can be an overwhelming experience. After having a hot sweaty latex mattress for 14 years I wanted something with better air flow and breathability. We went with the Signature model in medium comfort. Initially it felt a little firm, but it’s not too firm it is just very supportive. I love it now. My only regret is not tossing my old mattress to the curb 13 years earlier. Highly recommend these mattresses. 10/10

You couldn't deliver or communicate effectively.

My order was cancelled

One year in and we still love our mattress. Went with the signature king, comfy medium. It offers a good amount of support while feeling super luxe every time you get into bed! We would (and have) highly recommended to anyone who asks.

The whole purchase experience was excellent. The quality is outstanding and best of all it is the most comfortable mattress I have ever slept on.

This mattress is amazing. I was a bit nervous about purchasing a mattress online but have no regrets.

After the first night of sleeping on our Premier Mattress it was obvious that there was a fault, we contacted them the next day and did everything they asked, took photos explained as much as we could the issue (that was internal so obviously photos didn’t show the issue). There was a distinct ridge and drop on one side of the mattress.Things have faults so this isn’t the biggest concern, our concern was that we HAD to sleep on it for 30 days before they would consider swapping it or taking it back. While we appreciate that this is part of the trial, it wasn’t that we didn’t like it, it was that one side of the mattress was good, the other side was was not. We waited 30 days sleeping on an uncomfortable faulty mattress as we had no other option. After this period we contacted them again, and even the return had to be approved by the manufacture and manger, which they claimed was fine, no fault as the photos showed no fault. Given the fault was inside the mattress of course they didn’t show it. As we live regionally they wouldn’t view it or pick it up for return. When we ordered the mattress we wanted it in 3-4 weeks but where told we had to except it 2-3 days later which weren’t ready for it, but we were told it was then or they didn’t know when they could deliver it. We felt we had no option but to except. On needing to return the mattress it became clear that it is because they removed our area from their delivery zone the day or two after we ordered. The process of arranging to get the mattress returned, refunded and collected was so disappointing. To be told we won’t collect it because we don’t deliver there anymore is completely unacceptable, the contract we purchased under they did. While ultimately they did refund us, and was collected (they arranged collection by a charity organisation which they told us they had an arrangement even to collect faulty mattresses and dispose of them, we can only hope that Dusk and Dawn cover this cost. I would be so disappointed to think that the charity would be left to cover this cost as it would be ethically and morally wrong.

I wasn’t going to write a review but Dusk and Dawn have requested 3 times I would so here it is. We bought an equivalent mattress from an another supplier, it is super comfortable, without a fault.