Gamma-Dynacare Avis 

If I could give less than a zero I would. Stupidest lab in london ontario. Useless, no help trying to get set up with my new email for results on line. ONLY lab in london that charges to get blood results. will I be back. HELL NO

I would give zero if I could Horrible management
Horrible service

Customer service doesn’t exist at the Fairway Rd location. No one answers or calls you back. I paid for the subscription service to view my medical records, but not able to view my records after two visits this year. I don’t know how to resolve this as I am unable to speak to a live person. Will not be renewing in the future.

This company has the worst service I have experienced ever,it has been a week nobody knows where my lab results are.THERE WEBSITE is disfunctional can’t get my results.I have tried phoning they had no interest in my concern getting lab results.I have used LIFE LABS get results in 8 hours,get rid of DYNACARE incompetent.I am sending an email to health department in Victoria.why do we need 2 lab companies in BC,and they are American owned.

У меня один вопрос-почему я должна вначале оплатить аналищы,а потом ещё платить,что б узнать результат?Вы серьёзно?С таким подходом у Вас скоро не будет клиентов. Жалею,что не почитала отзывы раньше,чем идти

Absolutely horrible! I paid $500 for private maternity genetic screen test and was told results would be available in 2 weeks. 2 weeks rolls around and no results so I call them. They haven’t even analyzed my sample yet. Results ended up taking 4 weeks after many phone calls on my end to follow up. Then I can’t even view my results on the patient portal which I had to pay extra for access too due to technical issues. Horrible service! Would not recommend

Absolutely great experience at Dyncare in Vernon.
Laurie at the front desk is friendly and helpful.
The person who took the blood sample was excellent.
She was efficient and careful.
I would recommend going to this location any time for bloodwork.

So my opinion is if Dynacare wants to do this type of business, then they should be hiring more Phlebotomists, cause you can't literally have 50 plus patients at any given time early in the morning and have 2 people working when 99% of people are usually there early cause they are fasting. The staff there is wonderful but can do with more help.

I had an excellent experience at Dynacare(108-10 Cottrelle Blvd. Brampton, ON), thanks to Preety, the Lab Technician. She was professional, kind, and very patient throughout the entire process. She made me feel comfortable, explained everything clearly, and completed the blood work efficiently with great care. Her friendly attitude and attention to detail made what is usually a stressful experience much easier. Thank you, Preety, for providing such outstanding service. Your professionalism and compassion are truly appreciated!

I tried calling Dynacare on almost every phone number provided. First, I had to wait on hold for a long time, and when someone finally answered, they transferred me to another department where no one responded. I called multiple times, but no one answered.

I also sent several emails and received no response. The only reply I got was from Geoffrey Smith. Once they realized I was a patient, my email was redirected to an unmonitored inbox, which was not helpful at all.

I am still waiting for my NIPT results, even though I have already paid for the blood work. The delay and lack of communication have caused me unnecessary stress during my pregnancy.

Based on my experience, I found Dynacare’s customer service to be very unprofessional. I would not recommend choosing Dynacare.

I went on Monday May 8th 2026 and waited 2 hours before I left. I was told to book an appointment and went on the website using the QR code but it didn’t work. I went back on May 11, 2026. The woman at the front kept taking people who arrived after me and put them ahead of me on the board which led to an hour wait. Very unprofessional.

Did the NIPT testing just to know the gender of the baby early. The results came as inconclusive, and they refused to draw fresh blood to retest (even though the original draw was 3 weeks ago). It's a waste of money, don't bother with this company.

I would leave a zero if that is possible. I'm with Life Labs but I'm my mother's caregiver and she is with Dynacare. I wanted to set her up online. Dynacare charges a yearly fee not at Life Labs. So she pays the $11 and now I have no way of setting it up. I have been on the phone on hold for more than 45 minutes. This company is a rip off. Go to Life Labs instead.

Absolute garbage. Arrived 20min prior to opening at Selkirk location, at open time note put on door, technical issues closed.
No communication, no answer door knocks or phone calls.
Drove 45 min to get to location as I live in a Rural area.

Hi me and my hubby received amazing service from Balwinder at Bolton dynacare branch.Her service is excellent ans extra miles. Thank you Balwinder.

I visited for some tests and was greeted with Krishna from the Elliott Lake Dynacare. She was very professional and kind. New how to draw blood without any issues. Glad to have meet her.
Thank you,
Lynda

I have gone to Dynacare for years! Their online checkin has always been a smooth process and the people here are lovely. However, they have disabled the app and you can only checkin online AFTER 9:00. This makes it impossible to get bloodwork done before work. I’m afraid for this reason, I would rather go to the competitor where I can book an appointment and know I’ll be seen without waiting in huge lineups.

This was a poor decision on their part. Hoping they will revert back someday.

Wait times are ridiculous. I went from 13 minutes back up to 22 minutes. Last time I was here it was so efficient, they are either short staffed or this new crew are in need of training. The staff doing the blood work are so so miserable. I’ve only seen 2 so I think they are overworked and under staffed. Ridiculous.

They don’t answer the phone. Period, full stop. Went to the location across from credit valley hospital and was told no they don’t do the test I need on fridays only mon to thu and I said that’s fine but I have been calling for hours with no one answering. She said they are busy and short staffed. There were two patients on the board with a wait time of 9 min. And a tech sliding across the floor in the hallway Really?

I had an appointment today. I was seen by a technician right on time. I was very impressed with Brenda at the Bristol location she was able to find my vein right away I have had problems at other labs since I am a senior with tiny veins.