Gamma-Dynacare Avis 

I cancelled my membership and will now not have access to my results.

I cancelled to prevent auto-renewal, and I should still be given access to what I’ve paid for that month; instead, I’m no longer able to access my account whatsoever.

Additionally, I was charged for a membership when it should have been included in the payment of my test results and have emailed twice with no response.

I’ve also called with no response.

This company was recommended by our Provincial health care system to support time-sensitive NIPT testing, so will be sharing my experience.

I am unable to contact Dynacare either on the phone (waiting over an hour) or by sending a message on their website (the link is not working properly and keeps saying there is an inappropriate character in my query, but this is not the case. This is an unacceptable level of service.

I've gone to the same lab clinic for many years. The staff in general are nice & authoritively friendly. The long wait is normal for the past 10yrs of Canada's declining & failed Health Care System. My last visit experience was a simple mistake made by the 'data entry' pricing of my uninsured cost for 2 tests. She calulated the total wrong & I trusted her calculation & tapped my card. Filed my receipt when I returned home. Low & behold Dynacare sent me an Invoice stating ' this test in not covered you MUST PAY FOR THE TEST' I take offense to this 'must pay' as if I had no intentions or that I was screwing them. DANG! I was not the person who entered the tally of what I owed. Dynacare YOU NEED to improve your 'generic' communication wording. What will be next, you blame the client for a staff member sending a client's results to the wrong Doctor. Dynacare monopoly Do the right thing & improve on your communication skills.

I went to Dynacare Lab at Keswick on May 13 afternoon.
While I was in waiting area, i feel I need to go washroom so asked a technician (Teresa) where is the washroom? she point to the hallway. When I was getting of the washroom another technician called me for blood work & asked me did you collect your urine? No I replied and she said you have urine test too!
I was shocked and went back to Teresa and asked her why you didn't remind me to collect my urine at the same time when you point to washroom?!She looked at me made a face and hushed me. I had to go back next day to the lab to drop-off my urine sample :'(

This is my second time in a year going to dynacare in London, Ontario at the Argyle(Dundas)location. Again, brutal.
Some black woman with a turbin jammed my vein so hard I yelled out in pain.
Now today I have a terrible deep bruise (not a typical surface bruise from a needle).
I am on blood thinners so I asked her "about a thinner needle". Nope, she didn't know where they were.
Don't go there if you have any opportunity to go elsewhere.
Stay away from Dynacare!

Exhausted by this lab going to
Start going to another lab and never renew my app subscription . Can’t get on most times long call volumes . They don’t give you your pin after bloodwork. They don’t post all
Lab results then you have to call or go in to Pester them for it . Not worth the headache anymore ! Do better Dynacare !

Had a great experience with home visit today. Well worth the cost.

I was at Dynacare this morning service was excellent and a friendly staff from front desk to end job well done everyone especially to a lady name Tigist.

I have emailed for help about my account being frozen. I've waited almost a week with no reply. I've called and been on hold for almost an hour everyday with nobody answering the line. This is the worst customer experience ever. It appears that that the contact information is a hoax!!!!

Dynacare Plus - Horrible customer service. A 1800 number that does not answer the phone. Dynacare locations do not know about the PIN that is required and the 1800 does not actually answer your phone. Be careful when you sign up because it is programmed to be on auto renewal. Very good at taking your money, but awful customer service.

I chose the time of my appointment and booked the appointment online, the staff (Maria, Kel & Kami) were all very courteous, the entire process was over in about 5 minuets

Nanette she was so sweet, friendly, outgoing. She made my experience wonderful. I always you to the location on danforth near main street across KFC. My mom and I love coming here.

They do not make appointments. Showed up minutes after opening and had a 2+ hours wait. When required to fast for 12 or more hours this is wait is unacceptable!
The young lady who was my technician at 1221 Greenbank was great. However I can not say the same for some staff just mulling around - looking busy. Staff should not book patients in the early appointment times when NO fasting was required

I struggle to give a rating. The staff are great but overworked and underpaid. We need a Canadian company in Canada!! Do we want unhappy, underpaid staff working for a greedy profit based company gathering our medical information?

Had blookdwork a few days ago, the nurse was amazing. I looked up wondering when she was going to start and to my surprise she had already finished taking blood. It was gentle and painless..
If you see her on your first visit, you will always want to return.

Appreciative,

Thank you

It would be nice if it was possible to get in touch with someone when there are questions.
When you try to call the recording tells you to email, after many emails still no response. Trying to call them frustrating as they do not answer the phone.

Staff ok, but this patronizing company will not let you see your results unless you pay $$. Go elsewhere. Free elsewhere

I am new to Dynacare, registered, various text verification codes, accepted my credit card no trouble, then could not log in to obtain my lab results. Called customer service, 36 minutes on hold being told "how important" I was and that "call volume was higher than expected". We all know this is a bold faced lie. This is a business decision on the part of Gamma-Dynacare to short staff the call Centre to save dollars at the bottom line and bold face lie to callers waiting for assistance, hoping callers are just not bright enough to know the truth. This speaks to the integrity of the company, its values and how it sees it's clients and in truth how gullible they think we are. So not only is the wait and messaging disingenuous so too is by extension the insult to its customer base of being not only a low priority but presumably not intelligent enough to see through their deception.

I found the entire experience so efficient. I went in person, handed in my form, given an approximate time and told I would be called on my cell when they were ready for me. I was able to get a couple of errands done and then received the text. Once back onsite I was immediately taken in and five minutes later was walking out the door. Ami took my blood and she managed to find a vein immediately (it usually takes them longer) . Her friendly and easy going manner was lovely.

I've gone to the Eagleson and Stonehaven location for years. I had Amit Ghom today and it went very well. After signing in I went home!!!!! They texted me 10 minutes before my place in the lineup. The timing was excellent.
I was treated with professionalism and kindness by Amit!