From the start they have been very helpful !! Sent them bunch questions on email and always quick to respond (thanks Josh). Guided me through what options available and ended up with a very nice Cube... Voir plus
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Lisez les avis des autres
Excellent service. Easy to order and good price. Kept informed on the order/delivery process. Arrived in perfect condition and on time/as expected. Would happily use them again
What impresses me most, or least as the case might be, is the level of customer service and how simple the experience. This was my first time using e-bikeshop and I have to say, so far, I am impressed... Voir plus
Took my bike in for its annual service with Ben. I thought it needed some extra work because my front brakes were squealing and my gears were slipping badly in upshift. Having checked it over Been con... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Welcome to E-Bikeshop.co.uk, the UK's largest independent electric bike specialist. Based in Farnham, Surrey, we live and breathe eBikes, bringing over 15 years of hands-on expertise to riders worldwide. Whether you are tackling rugged mountain trails, commuting through the city, or exploring country roads, our mission is to match you with the perfect ride. We proudly hold over 700 premium eBikes in physical stock from top European manufacturers, including Haibike, Orbea, Cube, Scott, and Raleigh. We aren't just a retailer; we are passionate cycle enthusiasts dedicated to the long haul. Why Choose E-Bikeshop? Unrivalled Expertise: Every eBike is fully assembled, configured, and tested by our certified in-house technicians before delivery. Exclusive Support: We fiercely protect our customers' ride time. Buying from us unlocks exclusive access to our fast-turnaround workshops, advanced diagnostics, and a massive inventory of spare parts. Trusted by 20,000+ Riders: As our reviews highlight, we are committed to five-star service, rapid delivery, and reliable, jargon-free warranty support. Flexible Options: We make buying easy with 0% finance, Cycle to Work schemes, and next-day delivery options.
Coordonnées de contact
Coxbridge Business Park, GU10 5EH, Farnham, Royaume-Uni
- 01252 279279
- sales@e-bikeshop.co.uk
- e-bikeshop.co.uk
4,6
Excellent
408 avis
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A répondu à 87 % de ses avis négatifs
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Fast delivery easy to order
30 juin 2026
Excellent company and delivery time
Excellent company and delivery time, I would definitely use again.
4 juin 2026
The company uses a 'lock in' scheme
The company uses a 'lock in' scheme, to ensure you buy a bike from them and nobody else.
Some parts are hard to find, if this company has them they won't sell it you for your bike if you bought the bike from another shop that isn't owned by them.
Feels a bit controlling / monopolising of the market and hard to find parts and ultimately poor service for the biking community on the whole.
*edit*
It’s disappointing Ebikestore has taken the opportunity to try to criticise other stores in their reply to my review. Their actions are co parable to people who panic bought during the pandemic. The parts are hard to get, they’re sitting in their inventory while others need them and can’t get them due to stock piling / hoarding by EBike Shop.
This puts people out of work who depend on bikes for employment or commuting.
Stock shortages are never helped by panic buying / hoarding. It was criticised when the public did it but this shop feels it’s ok for them to do it. They admit the parts are hard to get hold of.
I think this behaviour shows the poor standards of the store through their practices. And asking me to poorly review the bike shop that sold me my bike because they can’t get hold of stock, while obtaining and hoarding stock themselves, just shows how bad these are. Why should other companies be poorly reviewed when they’re trying to serve the community while this store actively hoards parts that are needed elsewhere?
27 juin 2026
Avis spontané
Réponse de e-bikeshop.co.uk
Thanks for your review Andrew.
We completely understand how frustrating it is to be off the road and unable to source the parts you need for your e-bike. It is an incredibly stressful situation to be in, and we sympathise with you.
However, we need to clarify why this policy exists and correct the idea that this is a "lock-in" scheme or an attempt to monopolise the market. The reality is quite the opposite. Due to limited global production volumes and ongoing supply chain challenges, certain e-bike components are incredibly scarce.
We reserve these hard-to-find parts exclusively for customers who purchased their bikes directly from E-Bikeshop. We do this specifically to guarantee that our riders never find themselves in the exact unfortunate circumstances you are currently facing. If we opened our limited inventory of spares to the general public, our own loyal customers would be left stranded when they needed us most. We view this as protecting our customers, not controlling the market.
I can see that you've gone to the effort of creating a trust pilot account specifically to leave us a review, but haven't left a similar negative review for the company that actually sold you the bike? Is there a reason that you've chosen to attack our well regarded practice of protecting the interests of those who invested in a bike with us, but not leave a review for the company who sold your bike and pockets the proceeds, but clearly aren't fulfilling their obligation in supporting it?
They are the dealer who happily took your initial investment, yet they have clearly let you down by failing to support you with the parts and aftercare you need. We strongly believe that a dealer abandoning their own customer is far worse than a company working hard to protect parts availability for those who chose to invest with them.
We genuinely hope your original dealer steps up, takes responsibility, and helps you source the parts you need so you can get back out riding.
EDIT - Thanks for your edit Andrew, but you still have a very skewed way of looking at this.
The company who sold you the bike, could be proactive like us and buy stock and sit on it ready for their customers. They can also still buy it now and supply it to you - we just assume they wont, and thats why you been left to hunt the internet.
The principle still stands - the dealer who sold you the bike, isnt supporting you. This isnt our problem to resolve. We've sold over 50,000 bikes in the last 15 years, all over the world. Our customers know that when they have an issue, we're here to support them. The fact that we make sure we have enough spares for our customers is a primary reason WHY people choose E-Bikeshop.
Ben
Sales and Operations Director
E-Bikeshop
Brilliant Customer Service
The guys are e-bikeshop are super helpful and very prompt. I had an issue with a part which failed just outside the warranty period. They jumped on it, got in touch with the manufacturer and had the replacement unit delivered to me (all completely free of charge) in no time at all. You can't fault service like that.
11 juin 2026
Avis spontané
Exceptional service - would highly recommend
Service, speed of despatch and delivery were exceptional. Price was also very competitive. This was my first time using the e-bikeshop.co.uk but will certainly not be my last. Many thanks
26 mai 2026
Thankyou Dan for packing my order
Thankyou Dan for packing my order. Very quick delivery considering the bank holiday. Also my first time here and can definitely say ill return! Have a good one all at Ebikeshop
27 mai 2026
Avis spontané
Fantastic Customer Service
I brought a bike from this retailer and once it was delivered I realised it was too big for me and I needed to return it. The staff were really quick to respond to my emails, they answered my queries, and provided excellent customer service throughout the returns process.
21 mai 2026
Avis spontané
The best eBike company 
Always have a great experience with these guy. Nothing is too big a problem for them always deliver on time efficient polite and caring. 
20 mai 2026
Battery came as quickly as promised
Battery came as quickly as promised, packaged perfectly and the price was competitive too
Would highly recommend
20 mai 2026
Great personal service.
Great personal service.
Workshop did a great job at a reasonable price
8 mai 2026
Satisfied Customer
Before ordering I received very helpful advice from the company. The item arrived very promptly and I was kept fully informed of delivery status.
30 avril 2026
Always great service
Took my bike in for its annual service with Ben. I thought it needed some extra work because my front brakes were squealing and my gears were slipping badly in upshift. Having checked it over Been confirmed it needed a new rear cassette and chain and front brake pads, fair enough after 4500 miles. Done and finished within the hour at a very reasonable price. As always a personable, efficient job well done!
29 avril 2026
All great
The website was easy to put the order. The price was good. Kept notified of delivery very accurately. Delivery was exactly within the time window promised Prior arrived in good order well packaged all in all five stars.
21 avril 2026
Outstanding customer service
Outstanding customer service. We initially had a small issue with our order, but it was resolved quickly and communication throughout was excellent. Mistakes happen — what really matters is how a company responds, and e-bikeshop handled it exceptionally well. Highly recommended.
20 avril 2026
Excellent delivery time arrived next…
Excellent delivery time arrived next day cant fault that.
20 avril 2026
Great customer experience.
The customer experience was superb.
Josh and Ben dealt with any questions via email very quickly.
My bike was delivered on the day promised and packaged really well.
I would highly recommend e-bikeshop.co.uk.
9 avril 2026
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