E-Go Bike Avis 

Very happy with my new bike!
Buying was a good experience all round, very helpful friendly staff and super speedy delivery! Would recommend this company

Great service -Glenn cares about customers (not found customer service as good).

First time of contact a long time ago saddle post lock fell out - Glenn explained I had not fitted properly (he was right) sent replacement FOC,

Now this week battery failing (4 years, Being honest probably not been stored by me great) - went to buy a new one and Glenn stopped me and tried to help me avoid buying one by getting me to do a few checks first - could have so easily said just buy one - customer service first not profit 😀

Anyway I do need one.

He is super quick to come back, super helpful and happy to give advice.

Product great, service exceptional

Really well made bike.

Customer service is also really good with the live chat.

I would really like to see a lot more in depth videos for each bike on YouTube (how to adjust + change parts and look after your bike etc…)

Really pleased with the product. Excellent communication during the ordering process and prompt delivery.

Contacted customer service with a question about a replacement screen and was incredibly helpful. Answered the query and walked through the replacement process as well as confirmed it could be shipped same day - amazing service!

Superb quality bikes and quick delivery. Glenn has been so helpful and responsive in sorting us out with the right bikes we need. Would not hesitate to recommend E-go Bikes. Thanks Glenn!

The website in the purchase was very easy. Glenn Russell sent emails of delivery date which was extremely fast and other information.
The only negative thing was using my Visa card I unfortunately also selected the Klarna purchasing method which confused me I put in my card details twice? I am really happy with my purchase.

Great bike & company. I've had the bike for 3yrs & it's required very few repairs/parts but when it has E-Go Bike Co have quickly, professionally sorted me out. They are very fast to respond to emails/phone messages, & fast to order kit if its needed.
A very good company.

Really good website that listed all the tech specs in a clear and concise way. Great pricing and quick communication when required. Vv recommend .

In the spirit of honesty I want to explain my experience when purchasing the Lite+ & accessories.

Purchases:
I purchased a Lite+ with puncture proof tyres, a large seat, a bike rack& saddle bag.

Negative comment:
I do wish there were slightly more instructions, i accidentally damaged a nutt thinking it needed to be loosened, as I couldn’t loosen the handle bars. But this damaged caused was my fault.

Positive comments:
I can report I am very happy with everything. I did purchase the extra bits listed above after reading some reviews about the seat being hard and the puncture proof tyres are fairly cheap, so it’s worth the peice of mind. So far I can report the goods are great, the customer service was beyond good, and I am very happy with my purchase.

Glenn was extremely friendly and helpful, and delivered our bikes rather than send by courier. The bikes were already made up ready for use. Due to the weather and other commitments we have not been able to use them yet, but Glenn advised us if we have any questions in the future, we can always contact him.

Very professional!

I would give 100 stars for this Company!
I bought my bike from them this year.
The battery shorted and the bike wasn't useable.
I emailed Glenn from E-Go yesterday (22/10/24)
He said he would only be available tomorrow morning to look at the bike. That was fine and we agreed a visit today (23/10/24)
Sure enough he turned up at 0830 and fixed the battery unit.
What I didn't know is that he had travelled all the way from Kent (I live in Great Yarmouth). It took him about 2 hours 40 minutes!!
What outstanding service. A million percent recommend this Company

Great little bike and very easy to use.
My wife had not ridden for many years and this is perfect for our motorhome travels.

Excellent service, bike arrived within less than 24 hours of ordering it.

The bike is everthing it was described as and more.

Helpful and efficient service. I've not needed any after sales service yet, so not possible to comment.

Amazing company. Glenn is super helpful, goes above and beyond. We have bought 2 bikes from him. The ego lite new model and the older model. Really light compared to other electric folding ones.
We bought previously an Apollo pedal assist from Halfords which was great, apart from the folding catches coming loose while you are peddling and more cumbersome, harder to fold. As soon as we had the comparison we decided to sell it and exchange for one of these!

Also if you have long covid (which hubby and I both do!) - it’s a game changer- I can’t tell you how much joy we both get from being able to get out and about again.

Buying from this company was a hassle free experience, prompt responses to e-mail and generally a very positive experience - bike is good too 😁

excellent communication with Glenn ,excellent delivery times excellent bike and accessories. all round enjoyable experience from start to finish