E-Go Bike Avis 

Purchase of bike storage bags, and thumb throttles for our two E-Go max+ bikes. Excellent service as always from Glenn and the team, a pleasure doing more business with you.

Very helpful company.Everything arrives pronto.A pleasure to deal with.

I've had excellent customer service from Glenn at e-go bikes. I have done over fifty miles so far on the e-go max its great fun. I have all so found that on the flat I can cycle like a normal bike.The battery power up the hills is really good.I'm 78 if your a older person thinking about buying a electric bike .

Fantastic bikes (Max bundle). Bit heavier than expected but go like the clappers! Bought two and one of the derailleur cages was bent in transit but soon straightened and adjusted so all good. Bikes were despatched immediately and came next day. Would highly recommend.

Very pleased with our max bikes which we've had for nearly a week.. Here in west Wales it's quite hilly and the bikes cope well with this. We've fitted the pet carrier to the front of one for our little Jack Russell who loves it. Thanks for the excellent and efficient service too! This is my third ebike and great to have a more powerful battery that goes so much further. Looking forward to more adventures on our e-go max bikes.

Excellent service, delivered as requested. Nice bike. what's not to like.

My wife has an e-go lite and I have a Max+
The people at e-go are quick to reply and are very helpful.

The e-go lite has been great, no issues at all. Brakes need regular tightening, but the bike is light, folds small and build quality is great. Really good for a short person too.

My bike has also been great when its working.
I did get a puncture in the 4inch tyres in the first 2 weeks of ownership.. and found that the huge tyres have basically zero puncture protection or much thickness. So probably worth spending a bit to add some tyre protection on the inside.

My front brake pads bedded in nicely, but my rear pads got worse and very very loud. I let ego know, and they immediately sent me 4 new pads, great service for something out of warranty.

The team have been helpful resolving any warnings and questions I had throughout the last few months. Thanks for the support.

Awesome

I looked at a few folding e bikes, i was concerned that they had small wheels so would be a nightmare in ruts / potholes etc.

I then saw the e-go max + fat tyre version, ordered and have no regrets, comfortable, mean looks and glides over bumps and is really accomplished off road, went through some very wet and muddy sections around Centre Parcs and also made my day to day commute to the car park a pleasure.

Fits in my Golf R with seats up, hiddent from view, it ticks all the boxes, shame we are stuck with 250W, i can imagine the USA version is great fun with 1000W!

Excellent all round service, support and door open if any further queries. Thank you for the great customer experience.

I ummmed and awwwed about the decision which folding ebike to get for my commute across London but pretty soon landed on E-go bikes. Upon arrival I had a slight issue with the chain and general set-up, bike noob that I am, but Glenn was patient and supportive, and went the extra mile to make sure I was 100% comfortable with what I had to do and happy with the bike itself. It’s early days but it’s gorgeous and I’m looking forward to my commute in a way I haven’t before!

Wow - It’s been a long time since receiving such a great level of customer service from Katie, Glen and the E-Go Bike team!! In a World where Covid seems to have been used as an excuse by some companies to leave you on hold, to not respond to enquiries and or reduce their staff levels these guys show how a good company should operate.

I made my initial enquiry via the companies Chat facility on Thursday Feb 24th at 9:00AM re the E-Go Max - no auto bots asking inane questions but a very pleasant and instant response from Katie. All my questions were answered which was around speed of delivery as I am heading to the lakes on Monday and need the bike by then. Instant phone call from Katie again to confirm if ordered in the next hour it would be with me on the same day by 1:00pm!!!! So I ordered at 10:00AM and it was delivered by 1:00PM exactly on the same day. Not even Amazon can do that and to cap it all the bike had been put together for me, Amazon would never do that.
Now I am local to their depot here in Kent which did make a difference on delivery speed but WOW.

The bike is amazing and if you follow the guidelines and instructions it works amazingly well. The battery is strong and as long as you don’t max it out on setting 5 or Cruise it makes a huge difference to cycling and battery length. I have just returned from a 10 mile ride (2 hours) involving one long brutal hill which this baby made so much easier. A good mix of effort from me and the battery on level 3 and Ive only lost one bar on the battery icon since the full charge last night.

If your looking for a foldable yet sturdy and well made e-bike then I would thoroughly recommend E-Go Bikes.

Thanks again guys!

I ordered two e-go max (bundle) bikes and requested a delayed delivery date. Both bikes arrived on the requested day – great, thanks.

Having fitted the Mudguards and Rear bike racks and placed the batteries on charge all were going well. Note I found it easier to deflate the front tyre when fitting the front mudguard rather than bending the bracket.
One of the two batteries only took 25 minutes to reach full charge battery second one took 2.5 hours.

On our first cycle ride with both bikes of 7 miles the bike with the battery that charged in 25 minutes failed after approximately 4 miles – battery fully discharged!
I contacted Glenn Russell at e-go bikes to discuss the battery problem and Glenn he agreed to supply a replacement battery on a next day delivery. The Battery arrived the next day at 7:40 am – thanks Glenn great service. The replacement battery took 2hrs 40 minutes to charge fully.

Repeating the same cycle ride confirmed that the originally supplied battery was faulty which Glenn arranged collection. Re tyre pressures Glenn recommend 45 psi front and rear.

Having completed several more rides all is well and the bikes are GREAT.

My wife and I are both thrilled with our E-Go Bikes. We only wanted them for short trips when we go caravanning and also day trips out and about. The best features are the light weight and portability of this bike. An added bonus is that we can can get both bikes into the back of our mini (with the back seats folded down). The travel bags are very handy too especially when lifting the bikes in and out of the car. Finally I must add that Glenn has always answered our queries promptly (always a good sign) and seems genuinely keen to offer good customer service.

E-go bike, a small family-run firm, is impressive: efficient, prompt and responsive. The bike arrived within three days of ordering and when it arrived damaged in transit, they immediately sent another and picked up the first at the same time, leaving me no paperwork to deal with. The e-go bike lite is just that - light, automatic gears, disc brakes and a battery aesthetically incorporated into the seat post. Very satisfied with this purchase!

Excellent customer service - fast delivery and excellent communication. Bikes are well constructed, excellent components, superb to ride with powerful battery - overall outstanding and highly recommend these bikes. Don’t hesitate as you will not be disappointed (we bought a max and max plus).

Customer service was great. Got my bike delivered in 2 days. Been riding my bike for a week now with no issues. Only minor issue is my breaks squeak.

I'm really enjoying using my E-Go Max bike. It's got me cycling again regularly for the first time in 20 years.

Really great service and super quick delivery. Bikes just what we expected

Terrific bike, which was a very well-received Christmas present for our son. The bicycle arrived with a damaged display, but this can happen and it's always how well the occasional problem is handled that matters. Glenn was communicative and did everything to get a replacement sent over, despite being closed for the Christmas period. Great job overall and I would say "buy with confidence".