Exeter Property Maintenance  Avis 80

I had water coming through from my kitchen light fitting, so called EPM.
Response time, fantastic - really quick.
However, 2 visits and £600+ later our issue still wasn't fixed, we had to call another plumber from a different company to resolve the original issue.
Two 'engineers' came out on separate occasions - one put some silicone under the bath, and another replaced a hot water pipe - which has since been tested to not even have a hole in it.
He cut chunks out of our kitchen ceiling to try and find the leak, which could of been done by taking the carpet & floorboards up - without causing damage.

I have since contacted EPM - due to my concerns & nearly 2 months down the line, and a written report from the plumber who fixed the leak sent to them - I've yet to hear nothing with no response, even acknowledgement for asking for an update.

The engineers had great customer service, however the second time we had to call.. he was taking regular smoke breaks when I had a 4 month old baby in the house.

I would avoid this company.

We have had a great experience with Epm. They did a number of things in our house recently including replacing radiators, replacing a very 90s style gas fireplace with an electric log burner and painting the living room, hall and lounge. We still have a couple of things to go but its already looking really awesome! Their team have been professional, friendly and hard working to a really high standard. Thanks EPM! Would thoroughly recomnend them!

I have used EPM twice on 2026, once because of bathtub blockage and the second one because of toilet bowl leakage. First experience was not that good because it took a while to make my appointment and plumber was not prepared when he turns up so I have to make another appointment for it. Second experience was amazing, my toilet valve is hidden inside the wall, I was thinking I may need to make another appointment again but everything is sorted within 1.5hrs time.

EPM conducted our EICR inspection with professionalism and expertise. They were very quick with all of their communications and booking us in. Then, when issues were found, they quoted a fair price and sent an electrician quickly. The electrician was courteous, professional, and was able to adapt his work to fit around the busy office. Would recommend their services.

EPM turned up on time and completed all the work (leaking toilet cistern). Also, office staff were very friendly and polite and all communications were clear. I will use EPM in future.

Great service, highly recommend

Had a problem with the boiler they turned up same day & fixed it promptly all working fine now, would highly recomnend this Company - as very efficient.

I had a bath that was not working and a leaking washing machine. I phoned EPM and they sent someone around within an hour.
The engineer fixed both issues and talked me through what caused the problems.
The engineer was friendly and polite and explained details in a clear way.

EPM turned up on time and completed all the work that was required (radiators not heating up, leaking valve and leaking outside tap) within an hour. Very friendly and tidy and clean work. I will use EPM in future and definitely recommend them.

I phoned EPM for an emergency plumbing call-out to restore my home water supply after a compression joint had failed. Within 90 minutes their plumber arrived & fixed not only the failed compression joint, but also a complete installation of basin & taps; all within the time span for the original job. I was totally delighted with the outcome: basin installation (unexpected) & water back on (huge relief). Outstanding professionalism and friendliness both from initial contact with EPM plus their plumber who carried out the work. Highly recommended. I would definitely use this company again.

Provided a very professional service, communication and organisation from office for works to be completed to the engineers that did the works, very professional and knowledgeable. Provided good clean service. Highly recommend them.

Great service. Communication was on point and the price was very reasonable.

Great service. The lady on the phone was friendly and booked the date promptly. The engineer who came the following day was right on time and checked the leak efficiently within 45 minutes.

Be very cautious using this company. Booked a builder for a small job (replacing one floor board and one skirting board + repairing a small hole in the wall). Got quoted £200 by local builder, decided to go with this company thinking it will be more or less similar price. Took the builder 3 hours to do the job (you get charged per hour). The final invoice was for £425, including £130 material cost, when it cost £30 looking at the store online page, they refused to send receipt and claimed its standard practise to charge profit on materials used. I don’t disagree but £100 margin is insane. Avoid, you been warned.

We used EPM again as we know they are a good and reliable company.
Unknown leak dripping in to light fixture causing the circuit to pop causing the second and third floor to have zero power. James arrived on time at 10am( the window was ( 10-2… happy dance from us) He worked diligently for 2hours 20 minutes and sorted the problem. Long term constant drip on the radiator. Fixed and sorted.
Thanks for the prompt service.

I recently had some electrical work completed by Tim, and I couldn’t be happier with the service from start to finish. The job included removing the old consumer unit in my shed, fitting a new 3-way consumer unit for the outbuilding, installing new lighting and sockets in both rooms of the outbuilding, wiring up an outdoor toilet light, fitting outdoor waterproof sockets, and connecting a customer-supplied sign light with a waterproof adaptable box and wireless relay.

From the very first visit, Tim has been fantastic. He is punctual, polite, and hardworking, and he takes real pride in his work. Everything was installed neatly and professionally, and he made sure to leave everywhere tidy at the end of each day, which I really appreciated. The quality of the installation is excellent and it’s clear he really knows his trade.

I also had the pleasure of dealing with Grace in the office, who provided brilliant support. Communication was smooth and efficient, making the whole process easy and stress-free.

Overall, I couldn’t recommend Tim and the team highly enough. Reliable, professional, and friendly – an absolute 5-star service.

Fantastic , my father has dementia and I live very far away, called EPM and they booked a next day appointment at short notice as dad's power had failed , early morning booking and the electrician attended the property and resolved all the issues, absolute life savers.

The booking was straight forward and the people we spoke to on the phone were friendly, understanding and professional!

Have used EPM several times over the years. The latest fixing a leak coming from upstairs to downstairs.

Would recommend to anyone!

We needed an electrical survey done quickly while buying a new house and EPM were able to sort an appointment for two days later. The survey very comprehensive - exactly what we needed to complete the purchase. Communication from EPM was great and all questions were answered quickly. Would definitely recommend them for any homebuyers looking to get an EICR.

Great service. The gentleman who came was very helpful, informative and friendly. I will use them every time now.