Dr Mo Helou and his practice manager Tiana have been incredible to deal with from the very beginning till when I got my hearing aids. Dr Mo is extremely knowledgeable and very professiona... Voir plus
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The team at Eardoc deserve more than 5 Stars. The care and warm attention of the home visit for my 95 year old mum when Mohammed came was incredible. The whole experience was pain and stress free... Voir plus
The whole process from enquiry to receiving my first ever hearing aids was flawless. Mo has contacted me quite a few times to ensure the aids we’re set up to my needs and that the whole experience wa... Voir plus
L'entreprise a répondu
It took the team in merrylands less the two weeks to test and supply me with my hearing aids. They took their time in helping and teaching me how to use the device, I really appreciate your help and s... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
EarDoc started because we believed hearing care in Australia could be done better. For too many people, getting help with their hearing means long waits, rushed appointments, a sales pitch they didn't ask for, and walking out the door with something they don't really understand. We've spent years on the other side of that conversation, and we knew it could feel completely different. We're an Australian hearing care practice led by Mo Helou, Clinical Audiologist and founder, with clinics across Sydney and a nationwide telehealth service that reaches patients wherever they live, including regional and remote communities who've been quietly underserved for decades. EarDoc sits alongside our sister practice, NeuroAudiology Australia, where Mo and the team work closely with neurologists on more complex cases such as dizziness, balance disorders, tinnitus, and cochlear implant assessments. It means the care you receive isn't fragmented or siloed. It's joined up, thorough, and shaped by a deeper understanding of how the ears and the brain truly work together. What makes us a different is our 21-Day Hearing Better Solution. Instead of asking you to commit to hearing aids in a clinic room under fluorescent lights, we let you try them in your own life first. At the dinner table. In the car. Watching the footy. Having coffee with the people you love. We fine-tune your devices remotely through our app, so you're not driving across the city for a fifteen-minute adjustment. If the hearing aids aren't helping you, you send them back. If they are, we'll know, because you'll tell us. We've had the privilege of helping more than 5,000 patients reconnect with the conversations, voices, and moments they'd been quietly missing. We hear the same thing from a lot of them. I wish I'd done this sooner. I didn't realise how much I'd been missing. I forgot what my grandkids' voices sounded like. Those words are the reason we keep doing this work. Whatever brings you to us, whether it's managing tinnitus, exploring hearing aids, recovering from dizziness, or just needing your ears cleaned properly, our promise stays the same. We'll listen first. We'll explain things in plain English. We'll never push you toward a decision you're not ready for. And we'll treat you the way we'd want our own parents to be treated, because someone, somewhere, treated ours that way. Hearing loss is one of the most under-recognised health issues in this country. It's linked to social isolation, exhaustion, and cognitive decline. It quietly takes the music, the laughter, and the small everyday conversations that make a life feel full. It doesn't have to be that way. Hearing connects us to the people we love. Protecting that connection, for as long as you want it, is the whole reason we do this work.
Our promise to you!
Écrit par l'entreprise
- Try it before you buy it.
- 21 days with premium hearing aids, free. Wear them at work, at dinner, with the grandkids, then decide. If they're not right, send them back. No pressure, no obligation, no upfront cost.
- Real audiologists. Not salespeople.
- Backed by NeuroAudiology Group, one of NSW's most trusted clinics. You get qualified audiologists who tell you the truth about your hearing and only recommend what actually helps. Honest care, every time.
- Skip the waiting room.
- Hearing aids delivered in 5 days. Fittings, tuning, and follow-ups done online from your living room. Expert care without the drive, the parking, or the wait.
21 days. No cost. No catch.
Wear them free. Decide later.
Take 21 days with premium hearing aids! No payment, No deposit, No commitment. Wear them everywhere life happens. If they're not right, send them back and walk away. You only pay if you keep them.
Coordonnées de contact
104/35 Doody Street , 2015, Alexandria , Australie
- 1300327 362
- support@eardoc.com.au
- eardoc.com.au
Claim Your Premium Hearing Aids!
4,7
Excellent
41 avis
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Mo Helou
Mo Helou, your Audiology technician was very through with diagnosing my hearing issues, he has a wonderful professional manner and explained very clearly my hearing problem and was able to advise me what I needed to do to help me hear better.
I am a very satisfied customer.
19 mai 2026
Dr Mo Helou
Dr Mo Helou and his practice manager Tiana have been incredible to deal with from the very beginning till when I got my hearing aids.
Dr Mo is extremely knowledgeable and very professional. He has taken the time to explain everything to me in detail
He is compassionate and understanding.
Prior to seeing Dr Mo I was anxious and reluctant about getting my hearing aids .
He allowed me to “test” it out and amended the settings where needed.
I now wear them everyday with ease, and being able to hear properly has been a game changer.
Thank you Dr Mo and team.
Highly Recommended.
12 février 2026
My experience with the audiologist was…
My experience with the audiologist was outstanding. He created a calm and welcoming atmosphere right from the start. He was genuinely attentive and understanding to my concerns. The consultation was thorough and informative, with each hearing aid option explained in a clear way without any pressure to buy the more expensive ones. I strongly recommend Eardoc for their professional and friendly service.
19 mai 2026
Merrylands team
It took the team in merrylands less the two weeks to test and supply me with my hearing aids. They took their time in helping and teaching me how to use the device, I really appreciate your help and support. I have recommended a lot of people and have no complaints from them. 100 percent recommended
6 février 2026
Comfortable and Supported
This was a great experience, right from the first appointment I was made feel comfortable with my hearing and vestibular system issues. I have been supported through the whole process, and that support has continued a long time post receiving my hearing aids, which have made an incredible improvement to my everyday life.
19 mai 2026
The team at Eardoc deserve more than 5…
The team at Eardoc deserve more than 5 Stars. The care and warm attention of the home visit for my 95 year old mum when Mohammed came was incredible.
The whole experience was pain and stress free for most importantly my mum. A company who exceeds expectations deserves to be recommended to everyone.
19 mai 2026
Absolute great experience and results! I can hear again !!
Absolute great experience! Seriously has changed my life ! Such a nice bunch of people and very professional! Explained the reason behind my hearing loss ! And the reason as to why I have tinnitus! Best of all they found a solution to both problems! I am hearing sounds I haven’t heard before! Not only do you owe it to yourself to have your hearing problems looked into . You also owe it to your family and friends that go through your loss as well ! I found my self getting irritable and shouting in conversations , I needed help and that was only a phone call away ! ATM I am trialling hearing aids that are completely hidden unless you stand 6 inches from me ! Now im looking forward to the future!!
If you’re struggling hearing and have constant ringing like I had please reach out ! Help and sanity is only a phone call away!!
14 mai 2026
Incredible, Mo is awesome, highly recommended.
Mo is attentive, understanding and has increased my hearing capabilities far more than I could have imagined. So happy with his service, on top of that he's just a lovely guy.
19 mai 2026
Mo and his team have been amazing from…
Mo and his team have been amazing from the first time I had a consultation last year! The new hearing aids he recommended and the moulds have dramatically improved my hearing. The service and assistance I receive regularly and when needed is amazing. They always go above and beyond to get the best outcome for clients. I highly recommend Mo and his team for all your hearing needs!
15 mai 2026
My first hearing aids.
The whole process from enquiry to receiving my first ever hearing aids was flawless. Mo has contacted me quite a few times to ensure the aids we’re set up to my needs and that the whole experience was seamless. The aids work as hoped with me now hearing annoying washing machine beeps and light switch presses that were previously silent. Thanks so much Mo for your professional and friendly manner and for giving me my hearing back.
Highly recommend these.
11 mai 2026
Réponse de Eardoc
Phil, this absolutely made our day. Thank you.
Honestly, the washing machine beeps and the light switch clicks are the moments that hit hardest. People expect to hear voices and music again, but it's those tiny background sounds, the ones you didn't realise you'd lost, that bring the world back into focus. Hearing them again means your brain is reconnecting with sound the way it should.
It's been a genuine pleasure looking after you, and we're not going anywhere. As you keep wearing your hearing aids, your brain will keep adapting, and we'll fine tune things along the way so they keep working brilliantly for your lifestyle. Any questions, any adjustments, any time, we're one call or message away.
Welcome to better hearing, Phil. Thanks for trusting EarDoc with your first pair.
Mo
EarDoc, Hearing Care Delivered to Your Door
A fantastic experience
A fantastic experience. I have my hearing aids working well with wonderful support.
11 mai 2026
Réponse de Eardoc
Thank you, Jules. Really appreciate you taking a moment to share this.
So happy the hearing aids are working well and that the online support has felt like genuine care, not just a transaction. That's the whole point of what we do at EarDoc. Proper audiology, without the clinic waiting room, without the pressure, and with someone who actually picks up the phone when you need them.
If anything ever needs tweaking, or you've got questions down the track about your hearing aids or your hearing in general, we're always here. Wishing you lots of clear, easy conversations ahead.
Mo
EarDoc, Premium Hearing Aids with Audiologist Support
I can't recommend highly enough
I almost gave up on finding a decent hearing solution. My apple AirPods Pro 2s were doing a decent job, but they were uncomfortable after a couple of hours and the battery was severely limiting. I decided to go to an audiologist recommended by my GP, got a thorough test and then faced a price tag that made my eyes water. I went down the research rabbit hole and it felt like a minefield — paid reviews, zero pricing transparency and the same tech my AirPods have, but at 20 times the price. On top of that, all the places I enquired with wanted me in their office several times just to get the hearing aids ordered. As someone juggling life, that's just another barrier. And totally unnecessary.
EarDoc was completely different from the first interaction. Upfront about what they offer, what the limitations are and how the whole process works. No surprises. No runaround.
The whole process was simple, done from home and Mo was genuinely fantastic — knowledgeable, friendly, and you can really tell he actually cares about helping people. I have been telling everyone I know about him.
In the end I have a top of the line set of hearings aids at close to half the price of a traditional hearing specialist. And someone I trust completely to help me if I ever need it. I can't recommend highly enough.
30 avril 2026
Réponse de Eardoc
Graham, thank you for writing this properly. Reviews like yours help so many people who are quietly stuck in the exact same place you were.
What you described is unfortunately the standard journey in Australia. You notice you're missing things, you try a workaround like AirPods Pro, it works for a bit but the comfort and battery let you down, then you go down the audiologist route only to be hit with a quote that genuinely makes your eyes water. From there most people fall into the research rabbit hole, comparing hearing aid brands like Phonak, Oticon, Starkey, Signia, ReSound and Beltone, trying to figure out the difference between premium and budget, rechargeable and disposable, in the ear and behind the ear. It's overwhelming, and it shouldn't be.
That's exactly why we built EarDoc. Real audiologists, transparent pricing, a 21 day free trial so you can wear premium hearing aids in your actual life before committing, and proper online follow ups so you're never left to figure it out alone. Hearing care should feel like someone listening to what you need, not someone selling you the most expensive box on the shelf.
We're so glad you found us, Graham, and even happier you're now hearing the world clearly again. Thank you for taking the time to help the next person who's stuck where you used to be.
Mo
EarDoc, Better Hearing from the Comfort of Home
I could not recommend Eardoc more…
I could not recommend Eardoc more highly. They made the experience of getting high quality hearing aids at very competitive prices very easy. The service from the audiologist Mo is the best. He really knows his stuff and makes the whole process go smoothly
4 mai 2026
Réponse de Eardoc
David, thank you so much for this. Means a lot.
Competitive pricing on premium hearing aids is something we fought hard to make happen, because for too long Australians have been stuck paying clinic markups that simply don't reflect the actual cost of the technology. You should be able to access the same high quality hearing aids the big clinics fit, without the eye watering price tag attached.
I really enjoyed working with you through the process, and I'm so glad it felt smooth from start to finish. Any tuning, questions, or follow ups down the track, you know where to find me. We're here for the long run, not just the fitting.
Mo
EarDoc, Premium Hearing Aids at Honest Prices
EarDoc is an easy to navigate website
EarDoc is an easy to navigate website, Mo the Audiologist was great, explained the in and outs of the process, asked me what my expectation were and recommended a hearing aid to fit my expectations. Overall a great experience.
30 avril 2026
Réponse de Eardoc
Glenn, thank you for taking the time to leave this. Really appreciated.
Asking about your expectations before recommending anything is, honestly, how it should always be done. Everyone's lifestyle is different. Someone who spends their days in quiet one on one conversations needs something very different to someone juggling restaurants, family gatherings, and phone calls all day. Matching the hearing aid to the person, not the other way around, is what makes the difference between hearing aids that sit in a drawer and hearing aids that genuinely change your life.
So glad the experience hit the mark. Enjoy them, and we're here whenever you need us.
Mo
EarDoc, Hearing Aids Matched to Your Lifestyle
A phenomenal team
The entire team EarDoc are phenomenal. Their genuine care for patients is early felt, as is their commitment to ensuring patients get the most out of their hearing aids.
28 avril 2026
Réponse de Eardoc
Thank you. This kind of feedback is exactly what keeps our team going.
You're right that getting the most out of hearing aids is the part most people underestimate. Fitting them is only the beginning. The real work is in the follow ups, the fine tuning, helping you adapt to different environments, and making sure the technology is actually being used to its full potential. A hearing aid sitting at default settings is doing maybe 40 percent of what it's capable of, so we put a lot of energy into making sure our patients get 100 percent.
Thank you for trusting EarDoc and for recognising the team. I'll pass this on to everyone, they'll love it.
Mo
EarDoc, Premium Hearing Aids with Ongoing Audiologist Support
I had an excellent experience with my…
I had an excellent experience with my audiologist Moe. From the very first appointment, he was professional, patient, and genuinely attentive to my concerns.
Moe was willingness to answer all my questions and ensure I felt comfortable with every step of the process. His recommendations felt thoughtful and tailored to my needs rather than generic advice.
The overall atmosphere was welcoming and supportive, which made what could have been a stressful experience much easier. I’m very grateful for the care and expertise I received and would highly recommend Moe to anyone looking for a knowledgeable and compassionate audiologist.
28 avril 2026
Réponse de Eardoc
Sal, thank you for such a thoughtful and detailed review. Genuinely appreciated.
You touched on something I care about a lot, which is that hearing care should never feel generic. Two people can walk in with identical audiograms and still need completely different recommendations, because hearing is about your life, not just your ears. What you do during the day, who you talk to, where you struggle, what matters most to you. That's why I ask so many questions before suggesting anything. Tailored advice gets tailored results.
Hearing loss can feel stressful and isolating, and the journey to addressing it shouldn't add to that. I'm so glad the process felt welcoming and supportive instead. That's the whole point.
Thank you again, Sal. We're here for any follow ups, adjustments, or questions whenever you need us.
Mo
EarDoc, Personalised Hearing Care from Qualified Audiologists
Excellent service
Excellent service. Best and comprehensive Hearing Test. They really listened to my needs and provided Hearing Aides that fitted my needs perfectly. In fact I put then on the first day I got them and they saw worked brilliantly. I had been to at least three other audiologist this was the absolute best experience and service provided.
10 avril 2026
Réponse de Eardoc
Lucia, thank you so much. Hearing that this was the best experience after seeing three other audiologists genuinely means a lot.
We take the time to actually understand what's going on across the full range of your hearing, because that's the only way to fit hearing aids that work brilliantly from day one. The fact that you wore yours on the first day and they performed perfectly tells me the fit was right.
Thank you for trusting us with your hearing, and for putting your faith in EarDoc after a few less than ideal experiences elsewhere. We're not going anywhere, so whenever you need adjustments or have questions, we're one message away.
Mo
EarDoc, Comprehensive Hearing Tests and Premium Hearing Aids
Great Hearing Care and Support
I had such a great experience with EarDoc from start to finish. The whole process was incredibly easy and convenient, everything was done from home, which made it so much less stressful compared to having to go into a clinic and waiting. I loved that I could speak with a qualified audiologist via telehealth and have my hearing aids delivered quickly, then adjusted remotely to suit me perfectly.
What really stood out was the personalised care and ongoing support. The team genuinely took the time to understand my needs and made sure I felt comfortable every step of the way. The 21-day free trial is such a great idea too, it gave me the confidence to try them in my everyday life and really see how they fit into my daily routine, so I knew they were the right choice for me.
Overall, EarDoc makes hearing care simple, accessible, and actually enjoyable. I’d highly recommend them to anyone looking for a good, hassle-free way to improve their hearing!
17 avril 2026
Réponse de Eardoc
Shane, thank you for writing this in such detail. Reviews like yours genuinely help other Australians who are weighing up whether telehealth audiology is right for them.
The waiting room model is something the hearing industry has clung to for decades, and it's not because it delivers better outcomes. It's just how it's always been done. What you save in travel and waiting, you gain back in time, comfort, and the ability to test your hearing aids in your real life, in real conversations with the people who matter to you.
That's exactly what the 21 day free trial is designed for. Not a showroom demo, not a sterile booth, but actual life. Dinners, phone calls, TV, grandkids, traffic, all of it. By the end of three weeks you don't have to guess if they're right, you just know.
So glad it worked out, Shane, and thank you for being someone who's helping change the way hearing care is delivered.
Mo
EarDoc, Telehealth Audiology and Hearing Aids Delivered Australia Wide
Best Hearing Aids and Service
Having had a few other supposed reputable brands and companies, everyone drives past their branches everyday, Ear Doc stands head and shoulders above the supposed best brands. Out of frustration I tried Ear Doc and only wish I hadn't wasted $7800 on the other brands and several hundred dollars on other cheaper advertised brands. Mo and his team were terrific, regular calls to set the aids up to suit me personally, nothing was too difficult, genuine assistance even after I stated i was reticent to go through all of the testing, checks and balances, i had concerns about no actual site visit for tests, fitting etc, these are the absolute best hearing aids I have ever had. This is not a made up review, I am happy to be contacted direct if you like, dont waste you time, effort or money with the other well known companies, Mo and his team are there to genuinely help with hearing loss. Go with Mo and his team, you will not be disappointed.
23 février 2026
Avis spontané
Réponse de Eardoc
Thank you so much, Jim, for this incredibly thoughtful and detailed review. We truly appreciate you taking the time to share your experience with EarDoc and with Mo and the team.
We know that choosing the right hearing clinic and the right hearing aids can feel overwhelming, especially after disappointing experiences with other providers. That is why it means so much to hear that you felt supported, listened to, and genuinely cared for throughout the process. Our goal is always to provide professional, personal hearing care that is tailored to each person’s needs, not a one-size-fits-all approach.
At EarDoc, we understand that better hearing is not just about fitting hearing aids. It is about making sure each person feels comfortable, informed, and confident every step of the way. From the initial hearing consultation through to hearing aid selection, setup, fine-tuning, and ongoing support, we work hard to make the process as smooth and stress-free as possible. We are especially glad to hear that our regular follow-up and personalised support made a real difference for you.
Thank you as well for mentioning your concerns at the beginning of the process. We know many people can feel hesitant about hearing tests, hearing aid fittings, and making such an important decision, particularly if they have had frustrating experiences elsewhere. Hearing that you felt reassured and well looked after means a great deal to us. We believe every person deserves honest advice, expert hearing care, and ongoing help to get the very best result from their hearing aids.
Your recommendation means a lot to Mo and to our whole team. We are very grateful for your trust, and we are so pleased we could help you achieve a better experience with your hearing and hearing aids. Thank you again for your kind words and for allowing us to be part of your hearing journey.
Setting up a TVlink
MyTV link for my hearing aids is now working well but I had to change the device to an earlier model and get my tech-savy sons to set it up. Eardoc very helpful but you need more info on how to use your phone in the set up process and which model of the TV link suits which model hearing aid.
28 décembre 2025
Réponse de Eardoc
Hi Jim and Jenny,
Thank you for your review and feedback. We’re very glad your TV link is now working well.
We appreciate your suggestions regarding setup and compatibility information. This is valuable feedback and something we are actively improving.
Kind regards,
The EarDoc Team
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