Dr Mo Helou and his practice manager Tiana have been incredible to deal with from the very beginning till when I got my hearing aids. Dr Mo is extremely knowledgeable and very professiona... Voir plus
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The team at Eardoc deserve more than 5 Stars. The care and warm attention of the home visit for my 95 year old mum when Mohammed came was incredible. The whole experience was pain and stress free... Voir plus
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The whole process from enquiry to receiving my first ever hearing aids was flawless. Mo has contacted me quite a few times to ensure the aids we’re set up to my needs and that the whole experience wa... Voir plus
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It took the team in merrylands less the two weeks to test and supply me with my hearing aids. They took their time in helping and teaching me how to use the device, I really appreciate your help and s... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
EarDoc started because we believed hearing care in Australia could be done better. For too many people, getting help with their hearing means long waits, rushed appointments, a sales pitch they didn't ask for, and walking out the door with something they don't really understand. We've spent years on the other side of that conversation, and we knew it could feel completely different. We're an Australian hearing care practice led by Mo Helou, Clinical Audiologist and founder, with clinics across Sydney and a nationwide telehealth service that reaches patients wherever they live, including regional and remote communities who've been quietly underserved for decades. EarDoc sits alongside our sister practice, NeuroAudiology Australia, where Mo and the team work closely with neurologists on more complex cases such as dizziness, balance disorders, tinnitus, and cochlear implant assessments. It means the care you receive isn't fragmented or siloed. It's joined up, thorough, and shaped by a deeper understanding of how the ears and the brain truly work together. What makes us a different is our 21-Day Hearing Better Solution. Instead of asking you to commit to hearing aids in a clinic room under fluorescent lights, we let you try them in your own life first. At the dinner table. In the car. Watching the footy. Having coffee with the people you love. We fine-tune your devices remotely through our app, so you're not driving across the city for a fifteen-minute adjustment. If the hearing aids aren't helping you, you send them back. If they are, we'll know, because you'll tell us. We've had the privilege of helping more than 5,000 patients reconnect with the conversations, voices, and moments they'd been quietly missing. We hear the same thing from a lot of them. I wish I'd done this sooner. I didn't realise how much I'd been missing. I forgot what my grandkids' voices sounded like. Those words are the reason we keep doing this work. Whatever brings you to us, whether it's managing tinnitus, exploring hearing aids, recovering from dizziness, or just needing your ears cleaned properly, our promise stays the same. We'll listen first. We'll explain things in plain English. We'll never push you toward a decision you're not ready for. And we'll treat you the way we'd want our own parents to be treated, because someone, somewhere, treated ours that way. Hearing loss is one of the most under-recognised health issues in this country. It's linked to social isolation, exhaustion, and cognitive decline. It quietly takes the music, the laughter, and the small everyday conversations that make a life feel full. It doesn't have to be that way. Hearing connects us to the people we love. Protecting that connection, for as long as you want it, is the whole reason we do this work.
Our promise to you!
Écrit par l'entreprise
- Try it before you buy it.
- 21 days with premium hearing aids, free. Wear them at work, at dinner, with the grandkids, then decide. If they're not right, send them back. No pressure, no obligation, no upfront cost.
- Real audiologists. Not salespeople.
- Backed by NeuroAudiology Group, one of NSW's most trusted clinics. You get qualified audiologists who tell you the truth about your hearing and only recommend what actually helps. Honest care, every time.
- Skip the waiting room.
- Hearing aids delivered in 5 days. Fittings, tuning, and follow-ups done online from your living room. Expert care without the drive, the parking, or the wait.
21 days. No cost. No catch.
Wear them free. Decide later.
Take 21 days with premium hearing aids! No payment, No deposit, No commitment. Wear them everywhere life happens. If they're not right, send them back and walk away. You only pay if you keep them.
Coordonnées de contact
104/35 Doody Street , 2015, Alexandria , Australie
- 1300327 362
- support@eardoc.com.au
- eardoc.com.au
Claim Your Premium Hearing Aids!
4,7
Excellent
41 avis
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Great customer service and helpful…
Great customer service and helpful information. Order was sent and delivered very quickly. Would definitely recommend.
27 janvier 2026
Réponse de Eardoc
Hi Joy,
Thank you for your lovely review. We’re so glad to hear you were happy with the service and delivery.
We really appreciate your recommendation.
Warm regards,
The EarDoc Team
Fast personal service
31 janvier 2026
Réponse de Eardoc
Hi Michael,
Thank you for your review. We’re very glad you were happy with the service.
Warm regards,
The EarDoc Team
The service was great
The service was great. The delivery was quick unexpectedly. Bravo!
29 janvier 2026
Réponse de Eardoc
Hi Clemente,
Thank you for your kind review. We’re very glad you were happy with the service and delivery.
Warm regards,
The EarDoc Team
Eardoc has been very prompt with their…
Eardoc has been very prompt with their reply to our queries. Their products have saved a considerable amount of money and they are ready to answer any questions.
26 janvier 2026
Réponse de Eardoc
Hi Lesley,
Thank you for your lovely review. We’re very glad to hear you were happy with the support and products.
Warm regards,
The EarDoc Team
efficient and accurate
22 janvier 2026
Réponse de Eardoc
Hi Richard,
Thank you for your review. We’re very glad you were happy with the service.
Warm regards,
The EarDoc Team
It has an echo which makes it awful to…
It has an echo which makes it awful to listen to the tv. I was contacted by Eardoc who think that it is my hearing aids causing the problem and that they need adjusting. I will update when I next see my audiologist to see if that adjustment gets rid of the echo.
10 janvier 2026
Réponse de Eardoc
Hi Elizabeth, thank you for sharing your feedback.
We’re sorry to hear about the echo you’re experiencing, as we understand how frustrating that can be. This type of issue is most commonly related to hearing aid settings rather than the TV Adapter itself and can often be resolved with a small adjustment.
We’ve reached out privately to offer support options, including a complimentary remote consultation or a replacement or refund if needed. Our priority is making sure you’re comfortable and supported, and we’re always happy to help if you’d like to take up any of these options.
Kind regards,
EarDoc Team
Great service over the holiday period
I contacted Eardoc in late December (during holidays) as my mother's hearing aid charger failed and she was unable to hear. Aleksandar went out his way to help find the right replacement and have it delivered as soon as a courier was available to pick it up. Thanks Aleksandar.
31 décembre 2025
Réponse de Eardoc
Thank you for taking the time to share this, Trevor. I’m really glad we could help get the right charger sorted for mum, especially at such a stressful time. Hearing how important it was for her to stay connected makes it all worthwhile. We truly appreciate your kind words and trust.
Réponse de Eardoc
Thank you for the lovely feedback. We’re really glad you were happy with the delivery and packaging, and we appreciate the recommendation.
Recently I had an issue with a purchase…
Recently I had an issue with a purchase and gave the site a one star review the team at Eatdoc got onto it straight away and fixed the problem and refunded my costs well done Mo and team great service.
6 janvier 2026
Avis spontané
Réponse de Eardoc
Thank you for taking the time to update your review, Donn. We really appreciate you giving us the opportunity to sort things out. I’m glad we were able to resolve the checkout issue quickly and organise the refund for you. Your feedback genuinely helps us improve, and we’re grateful for your understanding and kind words.
Great product at a fair price
Great product at a fair price. package arrived undamged and was delivered promptly
13 décembre 2025
Réponse de Eardoc
Hi Trevor, thanks for the feedback. Glad everything arrived safely and on time, and that you’re happy with the product. Appreciate your support.
Really impressed with the service…
Really impressed with the service received, I managed to join a call within hours and I could already tell the company had a not only the experience but cared about their customers. Thank you!
17 décembre 2025
Avis spontané
Réponse de Eardoc
Hi Ben, thank you for the lovely feedback. We’re glad we could get you seen quickly and that you felt genuinely cared for. That means a lot to us. We’re always here if you need anything.
I was asked to do a survey and I was…
I was asked to do a survey and I was happy to do it as the person doing the survey was very understanding.
10 décembre 2025
Réponse de Eardoc
Hi James, thanks for taking the time to share this. We’re glad the experience felt understanding and easy for you, and we appreciate you helping us with the survey.
5⭐️ for support
I’ve only ever had great support from the team at eardoc for any problems associated with my hearing aids
The zoom chat is a great innovation and enables issues to be sorted without having to drive anywhere. Love it
Thank you for your friendly, helpful care and advice.
9 décembre 2025
Réponse de Eardoc
Hi Gayle,
Thank you so much for your kind words. We’re really glad you’ve felt supported each time you’ve needed help. The video chats are there so you don’t have to travel every time something needs adjusting, and it’s great to hear they’ve made life easier for you.
We appreciate you, and we’re always here whenever you need us.
Warm regards,
The EarDoc team
Telehealth
I reached out with a few questions about telehealth services as I wasn't sure how it compared to in person appointments. I had a video call with the Audiologist Mo and he explained how the same testing and services could be conducted over the phone by connecting your hearing aids to the hearing aid app. At first a bit skeptical, I went ahead with the remote telehealth program and was pleasantly surprised with how similar it was to an in clinic appointment. The hearing aids were programmed and tuned to suit my lifestyle, and I have access to schedule as many telehealth appointments as I need. I understand how others, like me initially, would be skeptical about telehealth and remote fittings, however I would definitely recommend it as the hearing aids ended up being fitted better than with my previous in-clinic provider.
24 novembre 2025
Réponse de Eardoc
Hi Sarah,
Thank you for sharing this. It’s completely understandable to feel unsure about telehealth at first, especially when you’re used to in-clinic appointments. We’re really glad Mo was able to walk you through the process and that you felt comfortable giving it a try.
It’s lovely to hear that the fitting, tuning and follow-up felt just as thorough for you, and that the hearing aids are now set up in a way that suits your day-to-day life. Having the option to book telehealth whenever you need support can make a big difference.
We appreciate your recommendation, especially for others who may feel a bit hesitant like you did at the start. Thanks again for trusting us with your hearing care.
Warm regards,
The EarDoc team
Hearing aids adjustment while I have my coffee
I’ve purchased hearing aids before, but EarDoc’s method was completely different. Everything was explained clearly, the ordering was simple, and the follow-up happened through a telehealth call. My audiologist adjusted my hearing aids remotely in seconds while I sat at home and drank my coffee.
18 septembre 2025
Réponse de Eardoc
Hi Fran, thanks for sharing this.
It’s great to hear the process felt clear and easy, especially since you’ve had hearing aids before and could compare the experience. Remote adjustments can feel pretty amazing the first time. We’re glad it worked smoothly for you and that you felt well supported along the way.
Buying hearing aids through EarDoc felt…
Buying hearing aids through EarDoc felt seamless from start to finish. The technology they use is years ahead of what I’ve seen elsewhere. My audiologist fine-tuned the sound over a call and the changes came through my app right away. I never had to step into a clinic.
1 mars 2025
Réponse de Eardoc
Hi Ahmad, thank you for sharing this.
We’re really glad the whole process felt simple and that the remote fine-tuning worked well for you. It’s exciting to be able to support people without them always needing to come into a clinic. Appreciate you trusting us with your hearing care.
Excellent customer service - highly recommend
Excellent customer service. The team at EarDoc have gone above and beyond making the transition to my new hearing aids a personal and seemless process. I was skeptical at first, to how hearing aids can be set up remotely but the experience definitely exceeded all my expectations. The in home setup is great - it takes away the clinical and impersonal hearing adjustments in an office. Would highly recommend this service. I have had hearing aids for 20 years and this has been the best experience I have had.
15 novembre 2025
Réponse de Eardoc
Hi Cher,
Thank you so much for taking the time to share this. It really means a lot, especially coming from someone who has worn hearing aids for many years.
We understand why you were sceptical at first. Remote fittings feel unfamiliar until you actually experience them. We’re glad the in-home setup felt personal, relaxed and supportive, and that everything worked smoothly for you.
Our goal is to make hearing care feel comfortable, human, and centred around your life, not just the clinic. Knowing this has been your best experience so far is incredibly encouraging for our team.
Thank you again for trusting us and for the kind recommendation. We’re always here if you need anything.
Warm regards,
The EarDoc team
It was a pleasure to deal w a…
It was a pleasure to deal with a company, that has staff that are passionate about what they do and have great product knowledge, very good communication skills, they listened showed empathy, educated and guided me accordingly, very professional thank you keep up the good work.
23 octobre 2025
Réponse de Eardoc
Hi Zaklina, thank you for sharing this.
Our team really cares about taking the time to listen, explain things clearly, and make sure you feel supported. We’re glad that came through. Appreciate your kind words.
I was dreading the usual back-and-forth…
I was dreading the usual back-and-forth appointments, but EarDoc completely changed that for me . From purchase to the fitting, everything was explained clearly and handled online. My hearing aids were adjusted while I was sat at home, using the app during a Telehealth call. Couldn’t have been easier.
7 octobre 2025
Réponse de Eardoc
Hi Daniel, really appreciate this.
A lot of people feel the same way about constant appointments, so it’s great to hear the online process felt clear and easy. Glad the telehealth tuning worked smoothly for you.
What stood out for me with EarDoc was…
What stood out for me with EarDoc while visiting in Australia was how advanced the whole process felt.
I ordered my hearing aids, had my first adjustments done over telehealth, and watched the settings update instantly on my phone.
It was transparent, quick, and nothing like the drawn-out system I was expecting:)
11 septembre 2025
Réponse de Eardoc
Hi Aya, thanks for sharing this.
We’re really glad the process felt clear and easy for you. Telehealth tuning can feel a bit surreal the first time, but it’s a great way to stay supported without the hassle. Safe travels, and we’re here if you ever need anything again.
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