Five Star service! From easily booking an appointment on line, and being seen the same day, to coming out happy and satisfied with my treatment, I can easily give 5 stars. Becky who treated me at th... Voir plus
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Lisez les avis des autres
Attended the St. Helens clinic on Friday 12th December 2025. Was seen by Ray. Absolutely brilliant experience. Ray was thorough, explained everything, and completely cleared my ears. Gave me some afte... Voir plus
L'entreprise a répondu
I had wax build up removed in both ears by suction rather than syringe due to an ear perforation .Jen performed the procedure in Allerton Liverpool branch She talked me through every stage of th... Voir plus
L'entreprise a répondu
Friendly and welcoming staff as soon as you walk threw the door clean and well maintained work place, talked me threw my ear cleaning procedure whilst filling out a few details then cleaned my ears w... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Earful, we are trusted hearing care specialists, improving hearing health for over 100,000 ears. Our experienced team offers advanced microsuction ear wax removal, safe ear irrigation, comprehensive ear health checks, and accurate hearing tests. We also provide the latest hearing aids tailored to your needs from leading manufacturers. We make expert care convenient with both clinic and home visit services. Our mission is to improve, maintain, and protect your hearing with safe, effective, and personalized solutions. Contact Earful today and discover why thousands trust us. Life sounds better with us.
Coordonnées de contact
Earful, 29-31 Knowsley Street, BL1 2AS, Bolton, Royaume-Uni
- 0330 175 8887
- customerservice@earful.co.uk
- earful.co.uk
4,7
Excellent
346 avis
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A répondu à 100 % de ses avis négatifs
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Very friendly service
Very friendly service. Ray was very informative and gave great advice. He also explained the procedure thoroughly and over all was an enjoyable pleasant experience. Highly recommended 👌
26 avril 2025
Avis spontané
Réponse de Earful
Thanks Chris, we're glad you had a positive experience with us!
I can hear again!!
Great job! So pleased that after months if not years of poor hearing I finally went to Earful and got it sorted. Quick, efficient and straightforward. Easy to book appt. Sameera was lovely. Would definitely recommend. Thank you!
25 avril 2025
Avis spontané
Réponse de Earful
Thanks Sally, glad we could help!
Ear wax removal good but follow up very poor.
Ear wax removal via microsuction was excellent and well worth it.
Unfortunately the follow up Hearing Test did not take place.The person meant to carry out the test did not like it when I said I was surprised that I needed a test because I've always been noted for my sharpness of hearing.I was asked in a not very pleasant manner why I'd bothered to turn up!I pointed out it was out of good manners to the lady who removed the ear wax and carried out a preliminary hearing test.Things went downhill from there and the person accused me of disrespecting them because I smiled apparently at an inappropriate time.At this point I thought it was better to leave.I've never been treated like this in my life.Sadly I cannot recommend Earful to anyone after this experience.What a shame after a good first visit.
Co
D
25 avril 2025
Avis spontané
Réponse de Earful
Dear David,
Thank you for your feedback. I am sorry to hear that your experience did not meet your expectations following your ear wax removal appointment, which you kindly acknowledged was excellent.
At Earful, we are committed to treating all patients with respect, professionalism, and courtesy. Our hearing tests are recommended as part of a full aftercare process, and our audiologists aim to explain this carefully to every patient. We were surprised to hear your description of events, as it does not reflect the account provided by our team, nor the values we uphold.
We take all concerns seriously and would be happy to discuss this with you directly if you would like to contact us at 0330 175 8887 or CustomerService@Earful.co.uk
Thank you again for your feedback, and we wish you the best going forward.
Ear syringed
Was struggling to hear anything at all since a couple of days before I went . Rang Earful who was very good on the phone and fixed me up straight away , Rang them at 9 and was having my ears syringed by 10.30 . Very good service and would definitely use them again
25 avril 2025
Avis spontané
Réponse de Earful
Thanks Joe!
Great service
Great service, the ladies were lovely, I can hear so clearly now!
Ollie.
25 avril 2025
Avis spontané
Réponse de Earful
Thanks Oliver, glad we could help!
Excellent service
I had a great experience—my ears were thoroughly cleaned and the service was lovely.
25 avril 2025
Avis spontané
Réponse de Earful
Thanks Junaid!
Turned up at the centre and sat there…
Turned up at the centre and sat there for 20mins-another lady sat there and she had been waiting 30 mins.Phoned Earful and they said they would get the Audiologist to phone me.Spoke to a lady at the surgery and she told me you had not been there for months.I did go to the new venue and sa the Audiologist,he was very nice and explained everything to me.You need to make it clear to patients that you have moved especially for people who haven't been for an appointment for quite a few months.
25 avril 2025
Avis spontané
Réponse de Earful
Hi Brenda,
We’re really sorry about this, we try to put signs up, send reminder emails and text messages and have updated our google maps and website
But we’ll take feedback on board
highly recommended
When I arrived a very pleasant young lady took a quick look and quickly determined the issue. She knew exactly what to do and carried the job out with care, professionalism and efficiency. She explained what she was doing all the way through the procedure. I was in and out in less than 15 minutes and walked out with my hearing restored. Great service. I hope I never have to go again as I've hated having a bunged up ear but would use Earful again without hesitation if needed.
24 avril 2025
Avis spontané
Réponse de Earful
Thanks Jon, we appreciate your support!
Lovely girl and very good at her job…
Lovely girl and very good at her job she made me feel very welcome.
24 avril 2025
Avis spontané
Réponse de Earful
Thank you!, we're glad you had a positive experience with us.
Amazing
Amazing! Booked an appointment for my daughter as she had blocked ears/pain. Ray was so reassuring and caring as she was very nervous. Thank you 😊 would definitely recommend.
24 avril 2025
Avis spontané
Réponse de Earful
Thanks Laura!
Lovely experience at Earful today
Lovely experience at Earful today - booked in for microsuction however the lady did a full assessment and explained how I didn't need the procedure! Super friendly, informative and helpful
24 avril 2025
Avis spontané
Réponse de Earful
Thanks Halima!, glad we could help.
A very good experience
The young lady was very considerate but more importantly, very good at her job! All round, a good experience.
24 avril 2025
Avis spontané
Réponse de Earful
Thanks Andrew, we're glad you had a positive experience with us!
The lady was friendly and made me feel…
The lady was friendly and made me feel at ease. Was confident answering her questions. A very good session
24 avril 2025
Avis spontané
Réponse de Earful
Thanks Colin!
Réponse de Earful
Thanks Kevin!, we're glad you had a positive experience with us.
Very happy with visit
Very happy with visit. Young lady who attended to me was very pleasant and professional.
23 avril 2025
Avis spontané
Réponse de Earful
Thanks Ruth, we're glad you had a positive experience with us!
Thanks to the two lovely ladies who…
Thanks to the two lovely ladies who flushed out a whole ladybird that was lodged in my ear! I felt in such good hands. They even wrote to my GP to let them know the issue I had had and recommended I visit the GP just in case there’s any infection from the ladybird and suggested I need to see an ENT consultant about my vertigo. I have been asking for this to happen for over a year and a half.
23 avril 2025
Avis spontané
Réponse de Earful
Thanks Liz, glad we could help!
Excellent service, highly recommended.
Never had this done before. Very professional and friendly service. Everything was explained fully. Would highly recommend the service. Thank you.
23 avril 2025
Avis spontané
Réponse de Earful
Thanks Linda, we appreciate your support!
I was seen by Ray today in the St…
I was seen by Ray today in the St Helens branch. Really friendly and professional. Talked me through everything and gave good advice. Will definitely use them again when needed! 😊
22 avril 2025
Avis spontané
Réponse de Earful
Thanks Kian!
Excellent service from start to finish.
Excellent service from start to finish.
17 avril 2025
Avis spontané
Réponse de Earful
Thank you!, we're glad you had a positive experience with us.
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