Easylife Avis 

I have had a very similar experience as other people on here. My elderly mother purchased some goods from Easylife in April 2021 and from that date onwards they charged regular amounts to her credit card for (it turns out) a subscription to a Reward Scheme (£69.99 annually), a subscription to Perx magazine (£18.50 monthly) and a subscription to a puzzle magazine (£17.99 monthly). On one occasion she had been twice in the same month. She cannot remember agreeing to these subscriptions and has never received the magazines. When I queried this with Easylife they would not confirm how my mother had made these agreements. they would only say she must have either a) ticked a box on the order form or b) verbally agreed over the phone. Just over £800 had been charged in total. However, the lady on the phone immediately offered to refund £288.44 (before I had even asked). I then followed this up with an email and requested a refund for the remainder and within a matter of days my mother received refunds for the total amounts charged. The speed and ease at which Easylife agreed to this makes me think they knew perfectly well that they weren't entitled to charge these amounts, but were continuing to do so for as long as they could get away with it. I am not sure if this is deemed to be fraud, but it is definitely sharp practice, taking advantage of a vulnerable person. Incidentally the lady I spoke with was very rude and offhand - but if she is dealing with these kinds of complaints each and every day there is no wonder!

Please sign the petition at Change.org 'Stop Easylife Group ripping off elderly & vulnerable'

My 82-year old mother just discovered that she's paid £120 for a 'subscription' that she never knew about, after purchasing what she thought would be a one-off item hardware item last year. A quick poll of her friends found that many of them have had the same experience. They've been conning people for years. It's blatant that this company targets the elderly from reading the reviews here. They should be shut down. It boggles the mind to think that these kind of scams are tolerated in 2023. They will keep on doing this until a bunch of people organise a Group Action lawsuit. If my mother isn't refunded soon I will organise one.

They keep pestering me to have some kind of vouchers, with the intent of signing me to a yearly subscription fee. I have told them many times in the past not to bother me, and still they keep phoning. Blocking the number is pointless as they change the telephone numbers.

A year ago Easylife took a direct debit from my elderly blind mothers account. Apparently she took out a "membership that she didn't ask for. I cancelled in January and got acknowledgement and then, randomly in August, payments of £18.50 went out of her account once and then twice a month!
I emailed to cancel - no reply and the phone system doesn't go through to a human. Watchdog needs to know about these fraudsters

My father in law is 97 and just had to go into a home. Dealing with his paperwork I was puzzled by the amount £18.50 being paid out to “Easylife Kent” monthly. Strangely two months nothing taken then resumed again. My niece found these reviews on Trust Pilot and pointed them out to me obviously these people are despicable crooks abusing vulnerable people. The amount of money is the same and he is too frail to have realised that he was being conned. How many others have been tricked in this way please do not shop with this company!! I will report them and so should others to get them shut down.

My late father was conned into their monthly magazine and payments initially were taken monthly but this has since increased with them taking £18.50 weekly!!!!
They are basically stealing money from the elderly and should be shut down immediately.

I wish I had read these reviews before ordering. I have lost £126 now as no product has been delivered. I feel so stupid falling for this scam. The company say it’s with the courier but that hasn’t changed in 7 days. So disappointed in myself

This co has consistently taken money from my 93 year mother. I did complain. they said they would refund however here we are again I still see them removing £17.99 a month.. Tried to phone today no contact after 30 mins on the phone. Now what solicitors police . They have got to be stopped robbing elderly people…..
Furious GP……

I paid you, Easylife, £39.98 on 25 Sep 2022 for a footstool with handle! This has STILL not been received and it is now 4 Oct! I either want a full refund ASAP! Or my ITEM THAT I ORDERED TEN DAYS AGO!! Mrs Bong, 16 Portfield, SA61 1BW

Please be wary of using this company. My father ordered something a few years ago and now discovered they have been taking £18.50 every quarter from his bank account for a promotion he did not agree to. They have promised this has been cancelled. Let’s wait and see

This company have No morales they send incorrect items out. They do not seemingly have a customer support team that care. Constantly rang them and no help whatsoever. Next step the bank to stop he payment of item order that came as something different. Dont buy from them. Preying on the elderly. Scammers.

BEWARE Easy Life and Rewards Club and Premier Offers Direct are all the same company SCAMMING people.
When you buy from Easy Life and give them your card details one of the other companies call with vague details. They then subscribe you to Rewards Club without your authority. They took £76.99 from my account WITHOUT MY PERMISSION. BEWARE THEY ARE CONFIDENCE TRICKSTERS.

BEWARE. This company is a con. Ordered something from them ages ago which I complained about. From then on they bombard you with phone calls and magazines. Last week got a phone call re a promotion. Told them not interested but still sent the details and today they have taken £77 out of our account. I am reporting them for Fraud.

Easylife prey on the elderly.

My Mother ordered a product from them years ago, she gets anything up to three calls per day from them now.

She has asked many, many times to be taken off of their call list and has blocked their numbers every time they call, so they just pester her using different numbers.

I despise Easylife and their vile behaviour.

Beware Easylife. They have been taking £18.50 from my 90 year old father-in-law's account as part of a 'promotion' which sends him a magazine 4 times a year with discounts. Almost £60 per magazine although they did tell me that each had a £10 voucher inside!

DO NOT BUY I used this hose for the second time this morning and it already has a puncture. So much for the claim to be “burst proof”. A complete waste of money and I will never recommend or buy from Easylife ever again.

DON'T BUY THIS !
Very disappointed with The Jigsaw puzzle Organiser! For £79.99 It really has been a disappointment! Firstly the stand is useless, so it is impossible to angle the board at 45 degrees as advertised! Reason is that as soon as you put it in this position it simply slips down to its lowest position because the two Allen key screws holding it come loose and no amount of tightening will fix it ! In addition to this because the top of this support does not sit in a position underneath that will stop it from crashing down it makes this item seriously not fit for purpose at all ! and also the finish with the felt insert is not good at all,the felt inlay not reaching the inside edge on one side plus several instances of damage to parts of the wooden frame....
I really could not stand the hassle of packing it up,waiting in for a collection which seriously wastes my time and then waiting for a full refund !

I decided to adapt it and put
1. a couple of screwed in supports to firstly stop the entire board from slipping off the support frame and literally crashing down on the table causing damage and potential injury !
2. Adapting the loose screw area with a couple of wedges each side to keep it safely at 45 degrees !

But I should not have to do any of this at all !
I should have had a product that does what it supposed to do ..safely and with a decent finish !
WITHOUT ME HAVING TO ADAPT IT TO WORK AS IT SHOULD ...
They gave me a refund of £7.50 ..Seriously ?
They will take your money ,not live up to their advertised claims .....

This is my first experience with NOT so Easylife..
So much so I deleted the rest of my purchases from my next basket..

Thank you but No Thank you

Bought the Personal Health Journal and looks really good. Bought as a gift for my mum to record details from hospital and doctor appointments.

Just spent £58 on a shoe ottaman ( code 5150) and spent almost 3 hours putting it together. Instructions are rubbish. The screw - in pegs split the wood on the other side, and half of them do not reach the retaining screw to tighten up.
When we eventually finished, I can only get 5 shoes on the top shelve, and NONE on 2nd and 3rd shelf.
They will only take flat shoes eg flip flops.
They say on the instructions, once you have started assembly the product cannot be returned...…of course not, they realise what a pile of "poop" the product is.
I will NEVER buy anything else from this company
It's no wonder 97% of reviews give them 1 star ( and that's 1 too many)
They should be reported to the Trading Standards Officer.

Same as everyone else. However, they were prompt on paying when I invoiced Greg Caplan, the CEO, for time and inconvenience...