Easylife Avis 

My blood is boiling just thinking about the way they treated my mother and I. Trying to return a product that was ordered by mistake by my mum. When she phoned them to arrange return, they gave her a code to take to a Onestop, our local one stop didn't know anything about this code, so I phoned them from outside the shop, and the unhelpful man on the phone stated it was one that was 15 miles away that would print a return label. I asked if it could be posted back via the post office, but I would have to pay for tracking.
When I got home, I called again, asking for them to arrange collection, so was sent an email with a barcode return label to print out myself, but had to pay £5 for doing so, as at this time my mum was worrying it wouldn't get back within the 2 week window, and she wouldn't get her refund. It was the same man I had spoken to before and he took my card details to arrange collection, without my mother with me... But it didn't get collected on the arranged date, so I emailed them for a second time, to be told to ring them and get my mums authorisation, or send copy of power of attorney, which I don't need, my mum asked me to do it as she's 82. When I phoned them for my mum to tell them she wanted me to sort it out, I had a foreign lady talking over me as I explained what they had sent in the email to me, and she said she can't put it on record that I could deal with it...(contradiction to email). After my blood started to boil, and being on the phone for 30 minutes, I tried telling her I'd paid for them to collect and they hadn't, she says she can send me another label to print out and for me to take it to our local Onestop. I said I was disabled and had enough of the messing around, and want them to collect. She would not do it, so I had paid to print my own return label, and ended up dropping it myself to Onestop. She wouldn't let me speak to her manager, just said they would say the same as her.
For the sake of my mum stressing over it, I couldn't do anything else.
Please please do not buy from them. They prey on the elderly. I wouldn't give any stars if it were possible. Awaiting her refund!!!!

Avoid this company all they want is your card/bank details to sign you up for other sites without your permission

I had bought a number of products from this company and signed up for the catalogue which pops through the door every month. I won't go into details here, but I can say categorically that nearly all the products I bought were not fit for purpose and certainly did not match up to the product's marketing descriptions. With that in mind I decided not to purchase anymore products from this company and cancelled the catalogue.
About 2 months ago I received a marketing call about some discount card and that a company would send it to me in the post, there was no obligation to accept, I could destroy the letter if I liked. They already had my details as they stated were associated with Easylife, but a separate company.
The letter arrived which turned out to be SuperCard and was received 5 weeks after the trial period was supposed to expire. I decided I had no use for this card and as some of the stipulations in the terms and conditions seem particularly onerous, I contacted customer services by phone to make sure the card was cancelled. I received a confirmation email and so I forgot all about it until this week, when a mystery payment popped up on my banking app for £74.95. It took a call to my bank's security department to trace who the payment had been to, yes it was Easylife. After more detective work and my time, the payment was confirmed as being a Supercard subscription. So irrespective of having a written confirmation that the card had been cancelled, the company cynically still took payment. Supercard had somehow used the debit card details supplied to Easylife as secure information. I contacted Easylife customer support by email and telephone and finally received a refund into my bank about 5 days later.
I have written to Easylife’s ‘Data Protection Officer’ in line the GDPR requirements and requested that my data be erased. This they must do to comply with GDPR regulations, and hope fully this will protect me from any further cynical deeds in the future.
So like many others on Trust Pilot I had a payment taken for a subscription I did not authorise from a company that sells (in my own experience) products that do not deliver the benefits promised. The lesson must be do not get involved stay well clear!

Purchased two garden chairs on-line last August 2020. Used last week 2021 and one chair-arm bolt came loose and is lost. Asked company to replace the bolt within an assumed 12 month warranty or replace chair. Negative response to both options.
Hugely disappointing response/No conciliation.
DO NOT USE COMPANY.

Nuisance calls from Easylife and their subsidary company The Rewards Club in spite of telling them that i am registered with the telephone Preference service . They also spoof their number to 02921 Cardiff when their headoffice is in Greenford. . Please refer to the "who called me" website for further details.
I would take any of their ratings over 2 star with a (large) pinch of salt. Avoid Easylife and the Rewards Club.

My experience of Easylife is shocking. I ordered a product from them. It arrived successfully. I subsequently received a phone call from them asking me to become a member of their Motor Club. I told them I did not wish to join. 3 days later they debited £1.99 for no obvious reason. I asked the bank to block Easylife from my card. A fortnight later they sent me a £10 petrol voucher and knowing that the cooling off period had expired, they included documentation with a Motor Club membership number. I emailed to cancel, but despite acknowledging this, Easylife took £59.99 from my account. Despite the bank blocking my debit card, they were able to take this money using another Easylife trading name.
I would warn anybody against ordering from this company and experiencing the stress and financial loss they inflict.

BUYER BEWARE - Easy Life operate an illegal scam whereby if you buy online from them you can (unwittingly) become a member of their so-called Easy Life Motor Club with an annual charge of £59.90 for what I do not know. THIS IS AN ILLEGAL SCAM - it must be stopped.

this company took money out my account without my authority i called them twice and still waiting will never deal with co again be WANED

Chances are that if you are reading this, you've been let down by easylife. If so, my best advice is to bite the bullet and cancel your card immediately. The number to call will be on the back of your card.

Never use the word "Yes" in any conversation, email, text or any other form of communication. They will use that word to justify scamming you for their clubs or subscriptions. Trust Pilot and other review sites are littered with complaints about being scammed for clubs that people didn't want but by then, it's too late. Check your account and you will see your account has been ransacked.

Easylife is a scam company, preying on the elderly and hoping you did not notice the charges on your card. Yes, occasionally you get a response from them and they say the same nonsense about being given explicit permission from their victims. If that is true, how come so many people claim they knew nothing about it? You read reviews of how people who don't drive have been conned for a motor club subscription, or puzzlebook membership when you thought the magazine was a free gift.

Take my advice and cancel your card and forget about Easylife. It's a matter of days before this really hits the news. There are literally hundreds of victims who have been scammed, maybe even thousands. They should be fined heavily for their scamming of the elderly and infirm and then shut down and the officer of the company should be barred from ever being a director again.

My Aunt ordered a shoebox which arrived on time and she was please with it.
HOWEVER... She was then called by them & offered a Motoring Club membership. At 86 years old she didn't want this and thought she had told them so. She then received a letter to welcome her to the Club. I rang them and requested that it was cancelled..well within the trial period.They said that they had removed her card details and my Aunt was happy with this.
She has now received a subsequent letter..8 days after the trial period had ended to say that the money would be taken from her bank. She checked and it had already been taken. Absolutely disgusting behaviour and I will be taking this further in the hope that others won't fall into the same trap.
Easylife: Please don't insult me by sending an automated response to my complaint.

Beware of scammers and aggressive sales people. Not sure if it was the website or a seller using the website using their name, but after my Nan bought an item from easylife, around two weeks later she received a call from Easylife asking to promote them, after she refused several times, they got more and more aggressive until she had to hang up upset. The next month when she received her bank statement, easylife had charged her multiple times, almost £70, for items she did not buy.

Shocking. My elderly mother sent a cheque off for two items over a month ago and nothing received. My mother is not online so has no order ref. She is very upset and feels completely ripped off. Please help her get a refund or at least deliver the items she had paid for.

This company is terrible, it should be wiped off the market!

Worst company. Scammers. Not COVID safe

hello, well this is what happened. A catalogue appeared with a magazine and lookngthrough it I spotted and ad for Hyaluronic Acid(buy 25 ml get 25 l free. This not what got my attention it was the wording above and I quote "SAY GOODBYE TO WRI NKLES IN 7 DAYS"The product is name Bella Brighton Hyaluronic Acid and costs £12.99plus postage so you can see it is not cheap. Hoever there is no way for wrinkles to disappear in 7 days and subsequent complaint to the Advertising Authority brough surprising news that EASYLIFE has already been under investigation for the very same thing and will be under investigation again. My adbice isavoid this company like the plague, as reading the other complaints they have a shocking record of grabbing money and dismissing everyone's co nsumer rights. You can also make a com plaint to the Min ister forTrade and Industry and give him all the information you have, He is an extremely nkice minister who deat with me veyr kiindly.Enugh of you complaiing to this governmentr departmentwill be sufficuent for thinhs to be taken seriously. best wishes

Goods received: at least one bottle of cleaning product had leaked, coating everything in that bag in a white powder/crystals. I phoned Customer Services: they offered to collect the parcel but would charge me £5. I refused to pay for their faulty packaging; they refused to help any further. They were completely uninterested in providing any semblance of customer service.

This company, Easylife, is NOT to be trusted with your details. Money will be taken from your account which you have not authorised. They took me for £59.99 to join their `Motor Club` I am in the process of reporting them to Action Fraud and my bank.

The company sent me a rewards club card, which I received almost two weeks after the end of the trial period.
I called the company to cancel, and eventually got through to Mari, who said she would cancel my account. I asked if money had been taken from my account, she said I should check my bank statement and call back if I noticed they had taken money from me, when I said she could tell from the screen I was suddenly put onto hold. Then next thing I knew, after an interminable wait I was talking to Danielle in customer Services. After I explained my problem she offered to give me the number for cancellations! Not helping me complain. You can’t complain to Customer Service about anyone unless they work in the same building!

I don't even want to give 1 star. My Old dad placed a telephone order with this company, eventually after 6weeks of trying contact this company to find out where the order is, it arrived, no issues with the order However they then enrolled him (without his knowledge or consent) to a Travel Membership taking nearly £66.00 out of my 80 yr old fathers account without consent and trying to contact them to sort this issue is extremely difficult, I understand the world is in a difficult place at the moment but not so difficult that they can't pick up a phone and take the order!! The issue has not been dealt with and I am absolutely furious that they would take money with out consent from and elderly person, who doesn't even own a passport and has no desire at all to be enrolled in a travel membership!!

YOUR COURIER HERMES IS SERIOUSLY…

YOUR COURIER HERMES IS SERIOUSLY LETTING DOWN EASYLIFE.
i HAVE HAD TO REQUEST REPLACEMENTS AS HERMES HAVE: -
DAMGED PRODUCTS
LOST PRODUCTS
OPENED EASYLIFE PACKAGE, RESEALED WITH HERMES TAPE WITH ITEMS MISSING.
ALL ABOVE COMMENCED ON THE 27/10/2020
EASYLIFE NEED TO REVIEW THE USE OF HERMES.