easylivingmobility.co.uk Avis 

Absolutely fabulous service by Gina, so fairly priced.
A place you must use

Further to my recent review which I gave 1 star Easy Living Mobility has been in touch. They've collected the Scooter and are repairing it under the warranty. I had to pay £45 for collection but I've been told I will get that returned. I'll have to wait and see and I'm not sure when my scooter will be returned.

Excellent service from John at the Lichfield store! He was sensitive, caring and listened carefully to my mother's mobility needs. With a great sense of humour, John was extremely helpful, knowledgeable and professional. He surpassed all expectations and was extremely patient and generous with his time. He ensured that all questions were answered, that all requirements were met and gave clear explanation throughout, in order for us to assess all options and make an informed choice.
The quality and availability of goods is impressive and they have been thoroughly thought through in order to ensure ease of use, comfort and safety. They also offer several options for aftercare as well as a comprehensive warranty package - indeed everything has been thought of to provide ongoing support and peace of mind for their customers!
Thank you very much John for providing us with such exceptional service, advice and support!

I have been waiting for a mobility scooter for 1 month. Paid in full and when ordering it said delivered in up to 15 days. Apparently someone tried to call my partner ( no missed call ) and Email him (No email) when he called for an update he asked for the email to be re sent (no email) He then gave his work email.
We were told eventually it would be the beginning of July! ( now being the 2nd of July I called only to be told another 2 weeks. This situation has already spoiled 5 days with family visiting from abroad due to me not being able to walk.
Surely if there is at least a 6 week wait then it should say when buying online. Not 15 days. Also less than impressed that a 5.02 the manager couldn’t speak to me for a few minutes before she went home!! Was told she will call tomorrow. Hmmmm we shall see. Would NEVER use this company again.

Sadly after doing a lot of research i chose this company to purchase a folding mobility scooter. On the first trip out it was reported to me that the folding button had fallen out at the back which luckily was spotted by a passer by and handed to me. On my return home i contacted Easy Living and was told as this was a cosmetic item it would cost me £45 to courier it back to decide if it was covered by warranty as cosmetic repairs are not. I then had to wait 7 days to speak to the manager to be told the same as she was on annual leave. It was clear to me that there was no help forthcoming even after many words and arguing if an important working switch could be classed as cosmetic but they dropped the the courier charge, she said this had happened to many customers which would suggest a design fault...??
I just felt they were not going to live up to all the spiel on their website and i was on to a no win situation so i found a man that can and paid for the repair, his thoughts on the situation were that the switch was a surface mount switch and as this item is designed to be lifted in and out of car boots was easily broken. At least i now have a fully working scooter and who needs a warranty from a company like this.

Recently bought a powered wheelchair from the Cannock branch. Martyn came to our house with FOUR different models and patiently allowed us to try each one indoors and outside. He did not try to sell us the most expensive model. We were impressed by the service from the office and at the demonstration.

Keen to sell but not quite so keen when something isn’t right. Bought a model m mobility scooter for my mother, it was delivered quickly and was as described however the control paddle was damaged, we contacted the company who took over a week to deliver a new part and when it arrived we found it required an Allen key which easy living mobility don’t supply.

I would like to comment on the service given at the Telford branch by Ross. On arrival we were made to feel extremely welcome and we were helped with our enquiry on power chairs. He showed us all the ones that would suit us and at no point was he pushy. The purchase was a big one for us and he fully understand our need to go away and think. We both agreed that it was willingness to support us in our decision that was what made the final decision easier and we picked up our new purchase today. Just on a final note he checked and answered all our spec questions which had been answered incorrectly by other stores
Highly recommend Ross and Easy living

Great service by craig with help buying a wheelchair on saturday very friendly guy and nothing was too much trouble.

I was so pleased with the sales lady Maria, that soon changed
While travelling on the scooter, the I glide foldi, the brake kept stopping me, which scared me a little, it also would not start going again until the brake lever was taken off manually.because of the nature of my disability I cannot just get off the scooter to see to the brakes, which if you are on your own is not only scary but embarrassing as well.people ask if I am OK and I have to ask for help, a counter assistant at wh Smith, a totally locked up the store to help me.
Because of Commitments,hospital appointments at scarborough hospital., I did not get to try the scooter until day 15, on day 17 , 3 days over the 14 allowed so i am not automatically entitled to a refund,, however I do volunteer for the CAB occasionally and I feel that the scooter is not for purpose. The sale of goods act, and buyers rights of protection are I my favour. Easy living collected the scooter over 3 weeks ago and agreed that if found fault I would receive a refund ,or if they could find fault would get a refund I am expecting they will repair the scooter and say they could find no fault. If no fault was found then the scooter would be returned as is.i could never trust the scooter again if it happens again .

Awful company doesn’t deserve one star! Paid £1500 for wheelchair which came without battery. When battery arrived there was no charger. Now they won’t send one without another £140 !

Terrible customer service bought mobility scooter £1600 broke down after 4 months got it sorted broken down again only had it for 15months and it’s not fit for purpose no reply to emails and letters not interested when I phoned not even the courtesy of a reply from CEO/owner disgusting!!!

Worst customer service. I’ve had to ring multiple times about my grandads mobility scooter. Firstly it came damaged rang 3 times to get a replacement battery which took over a week to be delivered after being told days it was getting delivered and it not turning up. Rang up about the reverse/ accelerater button because it just fell off, told them i wanted to put in a complaint and they weren’t bothered at all. 2 weeks passed and still haven’t received a replacement part so it’s been over a month and he’s been able to use the scooter once. After paying £1500 for a mobility scooter and that being his main access of leaving the house.

Walsall Branch. Excellent customer service. Helpful, happy to explain benefits of products. Helped my elderly Mom consider different scooters to enable her to choose the right one. Also displayed lots of patience and understanding of Mon’s disability. Highly recommend. Thank you.

Do Not Use this company. They will hide behind the Terms & Conditions and the 1yr Warranty period. Bought a Drive Autofold Elite mobility scooter for my wife in September 2022, solely for the purpose of only using it when going on holiday abroad. Ease of use around airports, loading & unloading from aircraft, plus any handling I needed to do. After only 3 weeks use on two separate holidays, the tiller became loose. At our cost, we had to send it back to EasyLiving Mobility. We were told we would have it back within 2 weeks. 6 weeks later, it arrived back, just in time for our next holiday abroad. In the middle of the 2 weeks, not only did the tiller come loose again, but we also noticed that one wheel was out of line with the other, leading to that tyre being scrubbed of its tread. We manged to partially correct the problems, but the tiller is out of line with the wheels. Contacting them on our return from our holiday, they hid behind the"its out of Warranty" clause, plus we agreed to the T's & C's at the beginning. So essentially, 5 weeks use of a product costing nearly £1800. AVOID THIS COMPANY AT ALL COSTS.

This company is a Cowboy Company DO NOT use
You have been warned still trying to get my £1700 Back they owe me
Barry

I bought an I- Glide auto folding mobility scooter because it has P.U. tyres ( like rubber) giving a smooth ride. Great Price Great Customer service communication. Great price I have no hesitation in recommending this company.

Just ordered a chair over the phone, spoke to Craig who was polite & professional. Answered all my questions & provided good customer service.
Hope the chair when it arrives is as good as he was!

Craig was an absolute star when I called about purchasing a folding scooter. He took the time to understand my needs and was incredibly patient and professional, making the whole experience much less stressful than I’d anticipated. He went through the different options and went above and beyond by taking measurements of a scooter for me. Scooter arrived quickly and the whole process was excellent. Craig’s patience and customer service skills are outstanding. Thank you!