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Lisez les avis des autres

Noté 5 sur 5 étoiles

The overnight oats, which can actually be ready in 2 minutes, are innovative as it's the first time I've seen a version suitable for diabetics. It cuts out all the faff of having to remember to prep y... Voir plus

Noté 5 sur 5 étoiles

Omg this cereal is amazing, fast delivery and I had my first bowl of the honey so tasty and I went to work and wasn’t hungry and felt satisfied. The next day I decided to mix the honey and chocolate p... Voir plus

Noté 5 sur 5 étoiles

A lot of people have allergies like me with dairy, Allergies are some times hard to find breakfast with out them in it's nice to have the flavors you desire with out making you ill, Sometimes I can g... Voir plus

Noté 5 sur 5 étoiles

I decided to try Surreal because I'm on a weight management programme and I wanted the protein without the sugar. I am 6 weeks in, 11kgs down and I love the Cereal. I find the portions perfect for my... Voir plus

À propos de l'entreprise

  1. Fournisseur de produits alimentaires

Écrit par l'entreprise

Hi, we're Surreal. We take the cereals we loved as kids and remake them to be great for adults. All our recipes are high protein, low sugar, and just as tasty as the classics. Go ahead and grab a bowl.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

10 k avis

5 étoiles
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Demande des avis aux clients

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4,6

Tous les avis

(9 574)

7 427 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Need more

I'm loving the cereal. It's a shame there isn't more weight in the bags.. 30grans is not enough. That lasts Four weeks. at our house of two.

24 octobre 2026
Avis spontané
Noté 3 sur 5 étoiles

Cereal is a bit too sweet otherwise…

Cereal is a bit too sweet otherwise crunchy

24 octobre 2026
Avis spontané
Logo de Surreal

Réponse de Surreal

Hi Quinlivan,

We appreciate your feedback on the sweetness. We will share this with our team.

If you have any questions or concerns, please feel free to pop an email to hello@eatsurreal.co.uk, and our customer service team would be more than happy to assist you.

Best,
Anna

Noté 5 sur 5 étoiles

I love the granola

I love the granola, it’s so blooming tasty. It’s a shame you can’t mix and match some of the overnight oats into your box as I don’t like all the flavours but would like the option to add some

24 octobre 2026
Avis spontané
Noté 5 sur 5 étoiles

Omg this cereal is amazing

Omg this cereal is amazing, fast delivery and I had my first bowl of the honey so tasty and I went to work and wasn’t hungry and felt satisfied. The next day I decided to mix the honey and chocolate pops so carefully measured my 35 grams and it is so delicious I am addicted as I have never eaten cereal for 40 years only porridge . I haven’t tried the granola yet and can’t wait. Fully recommend this cereal.

24 octobre 2026
Avis spontané
Noté 5 sur 5 étoiles

Delicious cereal

Delicious cereal, quick delivery and a great range of flavours. I love peanut, cinnamon and chocolate and hazelnut. A filling breakfast which is also excellent for my blood sugar.

23 octobre 2026
Avis spontané
Noté 1 sur 5 étoiles

Surreal

Surreal, overcharged me on a subscription plan. Compared to previous month. They would not honour the previous price loosing me as a loyal customer. They sent out order anyway despite ignoring my request of a full refund and to cancel order prior to when it was sent out. So I had the hassle of returning goods. Then i had to wait 7 to 14 days for refund. It gets worse....After they finally told me in writing they cancelled my subscription the very next month they automatically charged me again illegally keeping my payment details despite saying they cancelled my subscription. Giving the company some slack i asked for the order to be cancelled and as long as they refund me that day I would be ok with this. But no.... they did cancel order immediately but told me I must wait up to 14 days for a refund. Total scam company avoid at all costs. Finishing on a positive note, all emails were polite and friendly but as a customer I was ignored several times, especially when I asked to cancel before the order was sent out. I have full email thread and I hope a manger looks into this, and gives me an explanation why his staff ignored my request to cancel order and my recent problem why is the company holding my bank details after confirming my subscription has been cancelled.

23 octobre 2026
Avis spontané
Logo de Surreal

Réponse de Surreal

Hi Stuart,

Thank you for taking the time to share your detailed feedback regarding your recent experiences with our subscription pricing, cancellation requests, and billing processes. We take reports of this nature very seriously, and we understand how frustrating it is to deal with unexpected charges, delayed refunds, and communication gaps regarding your account status.

We are committed to refining our cancellation procedures and billing systems to ensure that once a subscription is terminated, no further transactions occur and customer preferences are fully respected. Your experience highlights crucial areas where we must improve our responsiveness and operational efficiency.

Please feel free to pop an email to hello@eatsurreal.co.uk, and our customer service team would be more than happy to make this right for you.

Best,
Anna

Noté 1 sur 5 étoiles

Average cereal at best

Ordered a trail variety pack thing was about 30£ on offer. Was bland and average cereal nothing special. Kind of expected with protein cereal. Then the website is set up in such a way you cant cancel your sub without emailing them essentially making it hard to stop them taking your money cause you cant cancel your sub and they are on point taking money from your bank every month for average at best cereal. Personally it’s a no from me

11 septembre 2026
Avis spontané
Logo de Surreal

Réponse de Surreal

Hi there,,

Thank you for sharing your feedback regarding the taste of our protein cereal and the difficulties you experienced with our subscription cancellation process. We appreciate you bringing these matters to our attention. We are actively reviewing our website design to make managing and cancelling subscriptions much more straightforward for our customers. Additionally, our development team is working to improve our recipes to ensure a more flavorful experience. Your comments are invaluable in helping us refine our service and products.

Please feel free to pop an email to hello@eatsurreal.co.uk, and our customer service team would be more than happy to make this right for you.

Best,
Anna

Noté 5 sur 5 étoiles

I'm giving the highest rating on the…

I'm giving the highest rating on the surreal cereals because they taste really yummy and it's good to know they have less sugar abd more protein in them and the fibre is a bonus too 🙂

17 octobre 2026
Avis spontané
Noté 5 sur 5 étoiles

When I log in and it gives option to…

When I log in and it gives option to reject cookies then goes off screen before I get chance to click (and I’m fast) it’s annoying I do not want cookies attached ok. Apart from that - ordering was easy, arrived quickly, products are all even better than I hoped! Well done

23 octobre 2026
Avis spontané

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