Our Easyglide Never Sticks 2 saucepan set have all deteriorated considerably. We purchased the pans through John Lewis who told us to complain through Eaziglide direct. Despite sending detailed im... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
The pan was great but despite careful use and following the long list of instructions the bottom has bowed so it spins on the induction hob whilst cooking. Sadly I did not keep receipt or register pr... Voir plus
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I claimed replacements for three pans that were defective. They all started to lose their nonstick surface, small bits started to flake off. I asked for replacements under the lifetime warranty, and... Voir plus
L'entreprise a répondu
Thank you so much Victoria. Another fantastic customer service experience. My 20cm imperial saucepan lid gave up after nearly 20 years of use when the handle broke off. Lifetime warranty not quibbled... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Eaziglide, we aim to make your kitchen experience effortless. Our premium range of non-stick kitchenware includes frying pans, saucepans, grill pans, baking trays, and more, all meticulously designed to fulfil your cooking needs. Proudly designed in Great Britain, our products are available through John Lewis or directly on the Eaziglide website. If you're an existing customer with any questions, just email us, and our team will be glad to assist you.
Coordonnées de contact
Imperial, Whiteacres, Whetstone, LE8 6BB, Leicester , Royaume-Uni
- 0116 286 7000
- reception@imperialgb.com
- eaziglide.com
4,5
Excellent
496 avis
A répondu à 63 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Eaziglide
Hi Clive. Thank you for your 5* review. We hope you enjoy your new items. Kindest, Eaziglide
Best saucepans ever
Best saucepans ever, even super noodles don’t stick to the pans. Customer services are really helpful and respond instantly.
20 février 2025
Réponse de Eaziglide
Hi Dave. Thank you for your 5* review. We've passed your kind comments onto our Customer Services Team. Kindest, Eaziglide
Speedy reply and satisfying conclusion from customer service
Speedy reply from customer service. Our damaged pans after buying 3years ago were replaced without fuss. Huge thank you, have now invested in more Eaziglide products as lifetime guarantee is welcoming.
6 février 2025
Réponse de Eaziglide
Hi Colin. Thank you for your 5* review. We've passed your kind comments onto our Customer Services Team. Kindest, Eaziglide
Nothing else comes close
Bought as a present as we use them at home and nothing else comes close.
11 février 2025
Réponse de Eaziglide
Hi Fran, thank you so much for your 5* review. We hope you will shop with us again soon. Kindest, Eaziglide
Great customer service
Great customer service. Victoria was super helpful in resolving our issue.
25 février 2025
Avis spontané
Réponse de Eaziglide
Hi Lisa, thank you so much for your 5* review. We hope you will shop with us again soon. Kindest, Eaziglide
It was a problem I'd had with a fry pan
It was a problem I'd had with a fry pan. The problem was resolved easily, sent off my reciept and pictures, quick delivery back to me. Absolutely fabulous customer service
11 février 2025
Réponse de Eaziglide
Hi Lesley, thank you so much for your 5* review. We hope you will shop with us again soon. Kindest, Eaziglide
Customer Service
One saucepan was damaged upon delivery. Got in touch with customer services who immediately sent a replacement. Great customer service
17 février 2025
Réponse de Eaziglide
Hi Steve, thank you so much for your 5* review. We hope you will shop with us again soon. Kindest, Eaziglide
Fantastic company
Our two pans started having black dots coming off into the cooking (after 8 years). I emailed the company for advice as to whether I should discard the pan and they actually sent me a new pan. Such a fantastic way to conduct business. Many thanks
13 février 2025
Avis spontané
Réponse de Eaziglide
Dear Customer, thank you so much for your 5* review. We hope you will shop with us again soon. Kindest, Eaziglide
Considerate communication and response…
Considerate communication and response to my concerns
14 février 2025
Réponse de Eaziglide
Hi Chris, thank you so much for your 5* review. We hope you will shop with us again soon. Kindest, Eaziglide
I brought a full set and within 2 years…
I brought a full set and within 2 years they all started being non stick (within a year) and peaking within two years! And customer service blame it on dishwasher detergents! Don’t bother buying for the price they don’t last! And customer service only help you after a few weeks!!
1 février 2025
Avis spontané
Réponse de Eaziglide
Dear Lee, thank you for your review. We're sorry to hear of your experience. We have asked the Customer Services team to review your case/email trail, and should we be able to help any further, we will contact you. Our apologies once more. Regards, Eaziglide
Impressed with the speed
Impressed with the speed Victoria responded to my query and the help in resolving the problem.
20 février 2025
Avis spontané
Réponse de Eaziglide
Hi Maggie, thank you so much for your 5* review. We will pass your kind comments onto Victoria. Kindest, Eaziglide
Great customer support
After a couple of years of use, I had an issue with an Eaziglide pancake pan. I contacted Eaziglide and Victoria from their customer support team sorted the issue out with no hassle or quibble. Thanks!
20 février 2025
Avis spontané
Réponse de Eaziglide
Hi David, thank you so much for your 5* review. We will pass your kind comments onto Victoria. Kindest, Eaziglide
Does exactly what it says on the pan.
11 février 2025
Réponse de Eaziglide
Hi Chris, thank you for your 5* review. Kindest, Eaziglide
Works exactly as advertised
Works exactly as advertised. simple to clead even after roasting meat.
11 février 2025
Réponse de Eaziglide
Dear Customer, thank you so much for your 5* review. We hope you will shop with us again soon. Kindest, Eaziglide
We had a problem with the saucepans we…
We had a problem with the saucepans we purchased and we phoned customer services and they very quickly after a few photos were sent sorted the problem.
12 février 2025
Avis spontané
Réponse de Eaziglide
Dear Customer, thank you so much for your 5* review. We hope you will shop with us again soon. Kindest, Eaziglide
Good customer service
Replacement pans supplied under lifetime warranty.
All OK, no issues once photos sent!
The original pans warped but other originals have been fine so don't understand why - maybe they had a fault in manufacture during covid.
6 février 2025
Réponse de Eaziglide
Dear Pete thank you so much for your 5* review. We hope you will shop with us again soon. Kindest, Eaziglide
Very good, not perfect yet though
Delivery was pretty quick and fuss free.
The pan seems great, it's quick to heat up, and easy to wash up, which I really appreciate. The only criticisms I have are that the lid is a really bad fit. I mean really, if you're making anything that wants a decent seal to keep steam in, this is not the pan you want to use for that. I really hope they fix the lid issue, I think I would have given it 5* if it had been a good fit.
The pan is also quite light, which is good, except when it's sliding around your smooth topped hob. I'm not really sure what to do about that when I'm using both hands to mix something in it.
So far I'm happy with my choice in these pans, I like the handle style as I want to be able to put pans in the oven, and a lot of other options had long handles. I also like that the pans have a large base, and fairly deep sides. Having trawled through a fair few sites to find what I needed, I think I would choose these again.
29 janvier 2025
Excellent after sales service
Quickly resolved my issue without hesitation. Excellent service from start to finish
24 janvier 2025
Réponse de Eaziglide
Dear L Cottrell, thank you very much for your 5* review. Kindest, Eaziglide
Excellent service very happy with how …
Excellent service very happy with how warranty issues was dealt with.
31 janvier 2025
Réponse de Eaziglide
Hi David, thank you very much for your 5* review. We wish you the very best. Kindest, Eaziglide
good but quite heavy
24 janvier 2025
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