Eaziglide  Avis 496

Thank you for the replacement saucepan. Only time will tell if the outer coating lasts. You did resolve the issue I had with my pan and were very caring.

We ordered the wrong size lid and sent it back as per your “Returns” protocol.
Not heard a peep since or received a refund. Poor!

Great customer service and was dealt with very efficiently, although one pot was replaced I have noticed slight deterioration in the other two, mentioned in email but still awaiting reply

Quality product well delivered I would recommend them.

Very helpful with resolving my issue. Also, great customer service overall. I just sent in the photos of the damaged pot along with the receipt and it was immediately replaced.

The team were very professional and helpful. Thank you so much.

Placed a large order with the Eaziglide Website. Saucepan, baking trays, roasting tin, grill pan etc. The company obviously isn't used to it. They split the order across two boxes. However only the smaller box had directions on the out side if it saying which way was up. As a result the larger box arrived dented. The dent matched perfectly where the casserole pan was located. This shouldn't have been a problem but the casserole pan is packed with the handle of the lid protuding with just 3 plastic rim protectors before a piece of flimsy carboard secures it to the pan. Eaziglide need to rethink how this pan is packaged and the exterior printing on there larger boxes.

The inside of the pans perfect - the outside was 'loosing the coating'. I was delighted with the manner in which my 'faulty' pans complaint was handled. Prompt efficient and the pans replaced this service deserved 5 stars. However I remain confused and concerned. Are the pans dishwasher safe? The box says they are - twice there is a photograph of them in a dishwasher - yet Eaziglide recommends hand washing which I now do. For the mixed messages 3 stars.

I had a frying pan which distorted after use. It was replaced but as a gesture of good will. I was told that the frying pan showed signs that it had been used at a high temperature which was not recommended. Had I known this before my purchase I would not have chosen a frying pan that could not be used for frying. It is odd that my wok of the same make is perfect after years of stir frying at high temperature.
I was also told that this was true of any non stick pan. I would dispute that as I have a cheap supermarket frying pan which is still perfect after years of hot temperature usage.

Keep your RECEIPT you WILL NEED IT for the
"lifetime guarantee".
The frying pans external surfaces and edges decay into little sharp pieces after a few years use.
Imperial/eaziglide didn't want to know because I hadn't kept a paper receipt from their exclusive vendor John Lewis.
The non-stick surface itself was ok, but the replacement for this is now seen to be far superior to be honest, so it's still disappointing to see.

Easy to order, good communication and a very impressive product

Amazing customer service, very helpful and informative.
Absolutely no hesitation in standing by the lifetime guarantee, if only all companies traded with such integrity
Bravo 👏

Easy to order. It was a wedding gift and the recipients love the pans

Victoria was really helpful, replaced a pan for us which was damaged.

Fantastic customer service. Will definately buy other items from Eaziglide. Highly recommended

Their customer service is second to none. Their products are great and well worth the money. I would definitely recommend.

Over the years we had purchased many Eaziglide pans. Two of which had started to stick. I emailed the company and they were replace when I showed them proof of purchase. Easy as that.

Purchased Neverstick 2 and Neverstick 3 items in November 2024.

Neverstick 2 are fabulous.

Neverstick 3 have discoloured horrendously externally and look like they are 50 years old. Internally they are absolutely fine but they look so awful.

Customer service claim it is due to the way I have cleaned them which is absurd given that none of my other pots and pans have discoloured at all and given that I have seen other reviews that talk about external discolouration on Neverstick 3.

I am so disappointed with the items and even more disappointed by the customer service response.