Eazycolours Avis 

241
•
TrustScore 4 sur 5

4,0

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Lisez les avis des autres

Noté 5 sur 5 étoiles

There was a problem with the address on my order. At first I had a hard time getting hold of them , but when I eventually did, they fixed the problem very quickly , and my order was delivered to the E... Voir plus

Noté 5 sur 5 étoiles

Amazing Service from a business owner that has put her heart ❤️ and soul into building this company. Absolutely gutted that it's her time to retire but we all have to look after number one. Working 1... Voir plus

Noté 5 sur 5 étoiles

I have used EazyColours for years now, I'm sad that Maria is retiring, but she has made it clear in her Facebook group that one way or another we will still be able to get the oils and colours that ar... Voir plus

Noté 2 sur 5 étoiles

The website states an international delivery time of 5–7 days. As of today, I still haven’t received my order placed on 05/11/2025, and it’s now 23/11/2025. This is my second order, and unfortunate... Voir plus

À propos de l'entreprise

  1. Industrie cosmétique

Informations provenant de diverses sources externes

Ingredients for the cosmetic industry


Coordonnées de contact

4,0

Bien

TrustScore 4 sur 5

241 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

N'a pas répondu aux avis négatifs

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4,0

Tous les avis

(241)

7 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Best colours in the world (IMO)!!!

I've been buying from EazyColours for over 6 years now. I'll never buy my colours from anyone else. EazyColours is simply the best! Great customer service. Great ingredients. Fab assessments.

23 avril 2024
Noté 4 sur 5 étoiles

Good quality products & easy to follow…

Good quality products & easy to follow Assessment. Just wish the VAT was included in the initial prices shown

17 avril 2024
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Réponse de Eazycolours

Hi Angela. As a VAT registered business we have to charge VAT. Before you check out it shows you that VAT is added. You then have the option to purchase or not. This is normal practice.

Noté 1 sur 5 étoiles

HORRIBLE customer service

HORRIBLE customer service. Still no answers if my order has been shipped or not.

28 mars 2024
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Réponse de Eazycolours

Time off work with a broken elbow means I have struggled badly, especially as I am the only one that can blend colour. I did offer you a refund and you declined, but as you are not happy you have been refunded in full anyway. I am sorry for the inconvernience.

Noté 5 sur 5 étoiles

Regular Customer

Great Customer service and communication. Website easy to navigate and goods come well secured in box.

7 mars 2024
Noté 5 sur 5 étoiles

Always an amazing shopping experience…

Always an amazing shopping experience with eazycolours. The products are the best out there. Colours are so vibrant and the fragrances smell absolutely delish. Assesments are amazing, and you wont be disappointed should you purchase one with eazycolours. Maria and the team are always so helpful. Dispatch times are always quick.
Every shopping experience I've had with eazycolours is always a positive one. Thank you for all your hard work eazy team, in providing us with amazing ingridients that we can turn into beautiful products, greatly appreciated :)

8 février 2024
Noté 1 sur 5 étoiles

Havnt received goods :-(

I am now editing this response due to how i have been dealt with by the owner of the business since leaving this review. I am really upset & feel genuinely hurt by how I have been dealt with.
I have had my order cancelled, and received far from professional emails. I feel like I have been attacked personally and punished for leaving a review. My review was left based on THIS experience, I wasn't rude nor did I have unrealistic expectations. I like the products, ive been a customer for a long time, hence me saying how good the products are. I can happily upload copies if my emails, one thing I'm not is rude and to acuse someone of treating them like a "punchbag" is so wrong & disrespectful on so many levels.
The level of disrespectful behaviour from the women running this business has left me speechless. Its her way or the highway. I would never dream of handling a matter or speaking to my customers in the manner I'm being dealt with.
When ordered the only postal option was Ecom 2- 3 days. It didn't state business days. I understand processing days will need to be added to the delivery, I understand people are busy, but still, I had been waiting, in my opinion a long time for my delivery, more than the stated time & hadnt received any contact or updates.
I didnt want to call easy colours, I have in the past & you either don't get an answer or the reply is a little sharp when you do. I did email, but the email reply states up to 3 days to receive to a reply, when you need an answer urgently that wasnt helpful to me. In the past I have emailed and not received a reply so I wasn't really sure what to do if I'm totally honest. They say you can get in touch via FB but I that's not something I even considered to do.
Maybe a 1 star was a bit to low, maybe a 3 would have been more accurate. I apologise for my initial 1 star, had I been treated differently when i was contacted i would have happily changed my rating to a 3. BUT, how I have been treated since leaving this review is not right & the 1 star stands. I have no intention of damaging anyone's business, I am not attacking anyone personally. I simply was very unhappy with how long I had been waiting, was disappointed & genuinely unsure where my goods were. As a business myself, the time I had been waiting, with no clue to when i would receive the package is a long time to wait for products when you have customers demanding full shelves.
I have been off work with phumonia & was returning after 2 weeks. My shelves looked very sad due to my absence as I am the only staff member that makes all the candles, bathbombs & other products we sell. I ordered in my opinion, in plenty of time ready for my return and i stand by what i said, that I had been waiting a long time with no updates or guide when my order would arrive as the timescales given on ordering had already passed by. I had at the time of leaving the original review been waiting 7 working days with no delivery. In the wholesale world, that's a long time. I ordered several items from bases, colours to foaming agents. All needed for me to make the products to fill my shelves. It should matter if I ordered 10g of colour or 100kg of products. I'm a paying loyal customer and don't deserve to be bullied and punished for leaving an honest review.
Trust pilot promted me for a review. Never would I have seeked out to leave a negative review, but I received a email asking me to leave a review on my experience, so I did.

My original review is left below.

Have ordered many times. I love the products, they are excellent.

I havnt received any updates on my order or estimated delivery date for this order. Hopefully I will receive soon as it has already been over a week and still no sign of any products 😕

26 novembre 2023
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Réponse de Eazycolours

What a shame to see a one star review when we are over the top busy in the run up to Christmas. I see you asked to have your order sent asap, but everyone else is saying the same. We are working as hard as possible to get everyone's orders out and the website gives constant updates on whether orders are on time or a couple of days late. It is just not possible to give updates to every single customer every day, which is why we do it on the landing page of out website and also tell people in our FaceBook group. I see your order is booked out for tomorrow which means you will receive it on Wednesday. It will have taken 7 working days to reach you instead of the usual 5 (2-3 days despatch). As of today, all our orders are up to date apart from those that came in today and so the website states that dispatch is normal. Your order was cancelled due to your follow up email to my response to your review. We encourage people to call the phone number and maybe you should re-read your emails before you send them, because they are rude and as I have always said, I will not deal with anyone that speaks to me or any staff I have in a rude manner. That makes YOU the bully and we won't deal with people like that! We are here to serve, we are not virtual punchbags! We all have lots going off but we need to separate life from business not use them as excuses to gain sympathy. Trustpilot prompts everyone to leave a review every time they order, yet some only choose to actually leave one if they don't get what they want. No one has bullied you and I have everything sat in my in and outboxes to prove it. I deliberately do not say anything nasty or rude, because that's not the right thing to do, but I do have a right to respond in any way I choose to a review that includes a personal attack on me. As for calling, anyone calling will get a proper response and I am always helpful and try to sort out any problem whether it be a missing item or just help with paperwork - I have all the time in the world because I can talk and work, just not type and work. I have a headset specifically for this very reason. I don't have time to sit at a desk. Your 1* has been accepted and therefore you should expect and accept my response. We obviously don't meet your standards, so I wouldn't expect any more orders.

Noté 5 sur 5 étoiles

Well done EazyColours

Well done EazyColours
Happy with my orders again ❣️
Well packed, fast delivery and professional
Thank you

20 novembre 2023
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Réponse de Eazycolours

Thank you Anita. Very happy to serve you :)

Noté 5 sur 5 étoiles

Easy to order quick delivery

Easy to order quick delivery. Love all the colours how little you have to use love all the fragrances.

21 novembre 2023
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Réponse de Eazycolours

Thank you for your continuous custom Nicola. It is an absolute pleasure doing busness with you.

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