There was a problem with the address on my order. At first I had a hard time getting hold of them , but when I eventually did, they fixed the problem very quickly , and my order was delivered to the E... Voir plus
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Lisez les avis des autres
Amazing Service from a business owner that has put her heart ❤️ and soul into building this company. Absolutely gutted that it's her time to retire but we all have to look after number one. Working 1... Voir plus
I have used EazyColours for years now, I'm sad that Maria is retiring, but she has made it clear in her Facebook group that one way or another we will still be able to get the oils and colours that ar... Voir plus
The website states an international delivery time of 5–7 days. As of today, I still haven’t received my order placed on 05/11/2025, and it’s now 23/11/2025. This is my second order, and unfortunate... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Ingredients for the cosmetic industry
Coordonnées de contact
Hassall Road, PE25 3TB, Skegness, Royaume-Uni
- eazycolours.co.uk
4,0
Bien
241 avis
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Worst ever customer service
It would appear you only get a great service from this company if nothing goes wrong or you don't have to make a complaint as this is where the whole thing falls apart.
The worst customer service i have ever experienced not only is Maria (The owner) very rude whenever you message politely with a question or requesting an update on your order she also cancels your order if you dare to point out that she is being rude. I have honestly never received such awful customer service and by looking at the other reviews I'm by no means the first person to experience this. Unfortunately for Maria i have all the rude messages she has ever sent me and will most definatly be kept for future reference. My advice stay well clear.
13 novembre 2023
Réponse de Eazycolours
When you asked where your order was I replied with
''Hello Warren, you only ordered a couple of days ago and it does say on the website that due to excess in orders (because of run up to Christmas) orders will be a day or two later than normal. It will be out by end of tomorrow as we will be working on Monday's orders.'' Your response to me was ''Well iv now ordered over a week ago and my order still doesn't say its been despatched every time i have to contact you (Ver politely to just ask where my order is) i get a very rude response from you. So very politely can i please ask if this has been despatched yet as i was promised it was going to be done last Friday. I dont need any sarcastic replies just a simple answer to my question.''
I then responded with ''Hi Warren, at no point am I rude to you and do not know why you think I am. I am merely giving you a polite answer to your question.'' I will let people judge for themselves who the rude one is.
Seeing as you have been ordeing of us for years I would say that the problem lies with you, otherwise you would have written a bad review a long time ago.
I love shopping at Eazycolours
I love shopping at Eazycolours - price, quality and excellent customer service - the best.
10 novembre 2023
Réponse de Eazycolours
Thank you for your lovely review. It is very much appreciated :)
Omg I can't prise this company enough…
Omg I can't prise this company enough what fantastic colours my first time using the red and green Christmas colours I'm so happy, I will upload pictures as soon as I can thank you xx
7 novembre 2023
Réponse de Eazycolours
Thank you so much for your lovely review And thank you for shopping with us.
Always amazing service 😊 fast shipping…
Always amazing service 😊 fast shipping even when they are super busy. Products always perfect
6 novembre 2023
Réponse de Eazycolours
Thank you for your lovely review and thank you for shopping with EazyColours.
Excellent
I’ve had several products from Eazycolours including moulds, bath bomb dyes, SLSA etc. Every one has been of fantastic quality & I’ve just placed yet another order.
Maria at Eazycolours is absolutely fabulous, very quick to answer any queries & recently went above and beyond trying to trace a missing order for me ( the courier company lost it, finally found it & sent back to Eazycolours rather than me 🤦🏽♀️) and she got the items re-sent to me on speedy delivery. It wasn’t an order for thousands - just a few pounds - and that just shows the fantastic level of customer care no matter how little or much you spend. Maria kept in touch with me over the period of a week or more, trying to sort this out for me.
Aside from the courier company going slightly potty recently, items always arrive promptly and well/safely packaged.
So, excellent products, excellent customer service, yes I would recommend.
17 octobre 2023
Réponse de Eazycolours
Thank you for a good review. We really appreciate your business :)
Very fast service 💐
27 octobre 2023
Réponse de Eazycolours
Thank you, Dawn. We are doing our best through this very busy period :)
Maria was very helpful with my…
Maria was very helpful with my questions, and ordering was vert easy.
25 octobre 2023
Réponse de Eazycolours
Thank you, Laurie. Its good to see happy customers.
orders
lovely products, its just the orders I received 2 wrong items in 2 separate orders in the past but this order was ok at last
16 octobre 2023
Réponse de Eazycolours
Always check your order as accidents do happen in a fast paced environment, so I am sorry you had this problem not once, but twice. We will always rectify a wrong order or exchange a product if you changed your mind and the item hasn't been opened. When we have new people they sometimes get things like an Eazy Red Mica and an Eazy Red WS mixed up. Its an easy mistake to make, but at last you are happy now. Thank you for using EazyColours
Amazing company
Eazycolours is such an amazing company. Not only are their products the best! Their customer service is also absolutely brilliant. Maria went above and beyond for me. Couldn’t recommmend enough. Thank you so much for such a speedy delivery. Now to get making xxx
20 octobre 2023
Avis spontané
Réponse de Eazycolours
We do everything we can to ensure a smooth transaction and journey through cosmetic safety. Thank you for choosing EazyColours :)
Réponse de Eazycolours
Thank you so much for your lovely review. Having seen your products I can see you use ours to their full potential and with great skill. Thank you for choosing EazyColours :)
Very clear instructions.
Very clear instructions.
Easy to use and make.
Quality ingredients
Fast delivery
4 octobre 2023
Réponse de Eazycolours
Thank you for your review. It's always a pleasure to deal with genuine people.
I have ordered a week ago and still not…
I have ordered a week ago and still not shipped....
11 septembre 2023
Réponse de Eazycolours
As explained in our response to your email your order has to join the queue once printed off. It was due to go out today but the wrong sprinkles had been put in - wizard mix instead of witch mix. Royal Mail came to pick up before we got chance to do the swap so your parcel is going out tomorrow. As we have had a weekend during that week and as explained, kids have gone back to school meaning we are very busy, it has actually only taken 4 days.
Great products and great customer service!
I am delighted with the products I got from this shop and the customer service was excellent. Thank you!
28 août 2023
Réponse de Eazycolours
Thank you so much for your lovely review Mariam. I hope we can serve you even more in the future.
Always joy when I receive my products
3 septembre 2023
Réponse de Eazycolours
Thank you for the lovely review, Nicola. We hope to see you in the future :)
Awful behaviour!
If I could give a zero I would ! I bought some moulds which I had delivered to someone else’s address. Little did I know that the lady who owns Eazycolours has an issue with the lady I had them posted to. This was then made apparent by the childish writing she had written all over my parcel. This was my first order, and I found it so unprofessional. I emailed Maria from Easycolours asking why my parcel has arrived with the writing all over, she thought I was the lady she has an issue with, and was rude. She would not listen to a word I was saying. She clearly didn’t take note of my personal details on the order. This would clearly state I am not the lady she has an issue with. Saying that, even if you have an issue with someone, this is your business, stay professional. Unfortunately she did not. I did call her mentally unstable due to the abuse I was getting back in emails. I probably shouldn’t have, but I have never been in such a bizarre situation before. Her behaviour was so erratic and strange. Again, this is not professional! Safe to say I will never use the company again. All I wanted was some bath bomb moulds ! Wish I hadn’t bothered.
Edited to your expected response and after you calling me a see you next Tuesday to the lady in question. When I did my order it was all in my name and my address was on it. It had her name and address for the delivery only. You should know how your system works. And you should really take note of your paperwork. All my details was in my name as I was the one who bought them not her. Own up you made a mistake and stop throwing insults and abuse around.
28 août 2023
Réponse de Eazycolours
I wrote GENUINE MOULDS on a parcel and when asked by someone why I had put that I said 'you know why Emma'. This is because I had been accused as selling fake moulds. The person that contacted me was showing as using someone elses account. I didn't see anything rude in what I said but of course this person decided to make a big deal of it. Even when I pointed out that this person was showing as someone else she was sending a barrage of emails late at night. I have them all including all the emails that asked her to stop contacting me. The only issue I had was that someone said I had sent a fake mould out so on this particular box I wrote that it was genuine. What's wrong with that? And its EaZyColours!
If you use someone elses name you need to expect that they will think you are that someone else! I am not talking about what's on the order, I am talking about the name on all correspondance which I sent over to show this person. And still the lies and insults continue. I have the screenshot to prove it :) I cannot and will not deal with people that have less than one brain cell that gets others to leave fake reviews. Like I said on my review... GROW UP!
Happy with the order process and…
Happy with the order process and delivery times, if the colours work well for us we will be back!
12 août 2023
Réponse de Eazycolours
Thank you, Liz. if you need any help on how to use them to their full potential please do not hesitate in contacting us :)
very helpfull
Maria is very helpfull going out of her way to make sure you get the products that are right for you, great customer service :)
17 août 2023
Réponse de Eazycolours
Thank you Lisa. Its a pleasure doing business with you. I hope you will enjoy your new products.
Absolutely love eazycolours.
Absolutely love eazycolours.
Maria is always their to help even when she is run of her feet.
18 août 2023
Réponse de Eazycolours
Always happy to help and readily available.
Réponse de Eazycolours
Thank you. Always happy to help.
Perfect company
I love eazy colours Maria is a great lady her products are amazing and she is always happy to help you
23 juillet 2023
Réponse de Eazycolours
Thank you, Lisa. Always here to help should you need it :)
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