eBazaar Avis 

Réponse de eBazaar

13 mars 2026

Dear Satish Babu Kadrolli,

Thank you for bringing this matter to our attention regarding Order ID #62163 – Aashirvaad Select Atta (SKU: 8901725121228), and we apologize for the delay in responding.

We understand your concern about the printed expiry date (26 SEP 2025) and the export label showing 30 JUN 2026. As explained during our phone conversation, many food products manufactured in India for export markets use the same pouch or packaging as the local market, with additional export labeling applied for international distribution.

Products originally packed for the local Indian market (typically with a 3–6 month shelf life) are often prepared for export using advanced preservation and controlled packaging methods.

One such method is High-Pressure Processing (HPP), an internationally recognized non-thermal food safety technology that helps eliminate harmful microorganisms while preserving taste, nutrients, and texture. This process can significantly extend shelf life depending on the product and packaging conditions.

Because the same packaging is frequently used for both local and international markets, manufacturers or suppliers may apply export labels indicating the revised best-before date for international distribution. During our review after your call, we also checked other brands such as Fortune Atta, Amul Atta, and Udhaiyam Lentils, where similar export-label practices are applied by manufacturers.

Please be assured that EU food safety regulations are extremely strict, and both we and our suppliers fully comply with these standards. We would never knowingly sell expired or unsafe products.

We would also like to inform you that new stock has just arrived, and we are happy to arrange a live video call where you can personally verify the product packaging, batch number, and best-before date directly from our warehouse.

For transparency, we are proud to mention that we are one of the first Indian grocery websites in Ireland to display the Batch Number and Best Before Date on our product pages, allowing customers to check these details before placing an order.

If you would like to proceed with the live stock verification, please feel free to contact us and we will gladly arrange it.

Thank you for your understanding and support.

Kind regards,
Karthikeyan Srinvasan ( Dirctor)

Réponse de eBazaar

13 mars 2026

Dear Customer,

Thank you very much for your kind feedback and for taking the time to share your experience.

Your appreciation truly motivates our team to maintain the highest standards in service, product quality, and delivery. We are delighted to hear that you had a positive experience with us.

We look forward to serving you again soon.

Kind regards,
Customer Support Team

Réponse de eBazaar

13 mars 2026

Dear Customer,

Thank you very much for your kind feedback and for appreciating our on-time delivery and packaging. We truly value your support.

We sincerely apologize for the inconvenience caused by the missing item in your order. Occasionally, during high-volume packing and dispatch, an item may unfortunately be missed, and we always aim to resolve such situations as quickly as possible.

Our support team requested that you send the details via WhatsApp so we can verify the order, check the packing records, and resolve the issue promptly. Please feel free to send us a message with your order number and the missing product details, and our team will immediately review and assist you with the appropriate solution.

Customer satisfaction is very important to us, and we are always here to help.

Thank you again for your understanding and for choosing us.

Kind regards,
(Karthik) Customer Support Team

Réponse de eBazaar

13 mars 2026

Dear Customer,

Thank you very much for your wonderful feedback. We are delighted to hear that you were able to find **Lobia Daal** and other spices through our store, especially when access to a local spice shop is limited.

We truly appreciate your note about the **website speed**, and we are continuously working to improve our platform to provide a smoother and faster shopping experience.

It’s great to know that you were happy with our **quick dispatch and delivery service**. Your support and positive words motivate our team to continue providing quality products and reliable service.

We look forward to serving you again soon.

Kind regards,
Customer Support Team

Réponse de eBazaar

13 mars 2026

Dear Customer,

Thank you for your positive feedback. We’re delighted to hear that your order arrived correctly and that you found the ordering process easy with quick delivery.

Your support means a lot to our team and motivates us to continue providing reliable service and quality products.

We look forward to serving you again in the future.

Kind regards,
Customer Support Team

Réponse de eBazaar

13 mars 2026

Dear Customer,

Thank you for your feedback. We would like to clarify that all products we supply comply with EU food safety regulations and are safe for consumption within the stated best-before date.

Many international grocery products have shorter shelf lives due to natural ingredients and minimal preservatives, which is common for imported food items. However, we ensure that products sold are always within the manufacturer’s recommended date.

If you have received a product that you believe is too close to the best-before date, please contact our support team with your order number and product details, and we will gladly review the matter and assist you.

Your feedback is important to us, and we continuously work with our suppliers to maintain the best quality for our customers.

Kind regards,
Customer Support Team

Réponse de eBazaar

13 mars 2026

Dear Customer,

Thank you very much for your kind feedback. We are delighted to hear that you had an excellent experience with our service.

Your support truly motivates our team to continue maintaining the highest standards in quality, packing, and delivery.

We look forward to serving you again soon.

Kind regards,
Customer Support Team

Réponse de eBazaar

13 mars 2026

Dear Customer,

Thank you very much for your kind feedback and for sharing your experience with our store.

We’re glad to hear that you were happy with our delivery speed, packaging, and order updates. At the same time, we sincerely apologize for the missing item in your order, and we appreciate your understanding while our team processed the refund promptly.

Your feedback motivates us to continue improving our service and ensuring a smooth shopping experience for all our customers.

We look forward to serving you again soon.

Kind regards,
Customer Support Team

Réponse de eBazaar

13 mars 2026

Dear Customer,

Thank you very much for your continued support and for choosing us for Udhaiyam dhal varieties.

We’re delighted to hear that you are happy with the quality of the products and our fast delivery service. Your feedback truly motivates our team to maintain high standards in both product selection and customer service.

We look forward to serving you again soon.

Kind regards,
Customer Support Team

Réponse de eBazaar

13 mars 2026

Dear Customer,

Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused by the damaged wheat flour packet.

We would like to clarify that our team carefully checks and securely packs all products before dispatch. We do not apply tape to damaged flour or atta packets, as such packaging would not hold properly. All items leave our warehouse in good condition.

Unfortunately, once the parcel is handed over to the third-party courier service, the package goes through multiple handling stages during transit. In some cases, rough handling during transportation can cause damage to delicate items such as flour bags.

We truly regret that this happened with your order. Please contact our support team with your order number and photos of the damaged product, and we will review the issue with the courier partner and assist you with the appropriate resolution.

Customer satisfaction is very important to us, and we appreciate your understanding.

Kind regards,
Customer Support Team

Réponse de eBazaar

26 févr. 2026

We are sorry to hear that you were not satisfied with your experience, and we appreciate you taking the time to share your feedback.

At Ebazaar, we always double-check all orders carefully before packing and dispatching to minimise any errors. However, in the rare event that an issue occurs, our standard procedure is to arrange a courier collection of the incorrect items at our own expense and provide a replacement or refund once the products are returned.

In your case, we offered to arrange courier collection from your address and process the appropriate resolution after receiving the returned items. We also offered an alternative option of providing a store coupon for your convenience. Unfortunately, both options were declined, and a refund was requested without returning the products, which is not in line with our returns policy.

As a small business operating in Ireland, courier and transaction costs are significant, and we must follow fair procedures for all customers.

We remain committed to resolving genuine issues in a fair and professional manner and are always happy to assist customers who follow the standard return process. If you are still willing to return the items, we would be glad to arrange the courier collection and resolve this matter.

Thank you again for your feedback.

– Ebazaar Customer Support