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Lisez les avis des autres

Noté 5 sur 5 étoiles

Power box for Yamaha PW-S2 fitted easily, was able to remove housing on Haibike Alltrack 6 without removing crank, and can't go wrong fitting as the 4 plugs are all different so only connect the right... Voir plus

Noté 1 sur 5 étoiles

Do not buy these products What they don’t bother to tell you is that the tuners will destroy your smart system irrevocably. You’ll waste hours and days trying to fix the damage it did, void your... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

I’m on my second box now and still getting Error code W292 Not impressed with the product at all waste of £200 won’t be buying from them again !!!

L'entreprise a répondu

Noté 3 sur 5 étoiles

The team was very responsive to support and help me operate the chip, yet it looks like the chip will not operate on my 3.0 vado engine. Pretty disappointed as I initially checked the pear tune was... Voir plus

À propos de l'entreprise

  1. Magasin de vélos

Écrit par l'entreprise

We’re a independent, UK-based business specialising in premium eBike tuning kits for Bosch, Shimano, Giant, Yamaha & Specialized systems. Trusted by over 11,000 riders worldwide, we offer fast, tracked global shipping, expert support, and hassle-free 30-day returns. Whether you’re looking to ride faster, climb smoother, or unlock your bike’s full potential — we’ve got the right kit for you.


Coordonnées de contact

2,9

Moyen

TrustScore 3 sur 5

51 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

I’m on my second box now and still…

I’m on my second box now and still getting
Error code W292
Not impressed with the product at all waste of £200 won’t be buying from them again !!!

22 avril 2026
Avis spontané
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Réponse de ebiketuner.com

Hi Jonathan,

I’m sorry that your replacement didn’t work out. The EP801 motor is a tricky motor to tune and is more prone to errors that other motor brands. Unfortunately no other tuning kit manufacturers have made kits for the EP801 so I’m unable to offer you an alternative. Instead, you can use our free returns and send it back for a refund.

Noté 1 sur 5 étoiles

Do not buy these products

Do not buy these products
What they don’t bother to tell you is that the tuners will destroy your smart system irrevocably.
You’ll waste hours and days trying to fix the damage it did, void your warranty and you’ll have paid through the nose for the privilege of having all that time and energy wasted.
Don’t do it to yourself.

3 décembre 2025
Avis spontané
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Réponse de ebiketuner.com

Hi Brett,

Sorry to hear about the error code on your bike. I’ve already replied privately, but I want to clarify for anyone reading: the error you’re seeing (523001) is a common Bosch Smart System error and does not mean the motor is permanently damaged or destroyed. It happens on bikes both with and without tuning kits fitted. Most of the time, this error can be cleared by the rider. However, any Bosch dealer can clear it quickly with their diagnostic tool.

When it comes to tuning, it’s always the rider’s decision whether to derestrict their bike, and it’s important to understand the risks. We’re very clear on our website that tuning can trigger errors and may void your warranty.

We’ve sold lots of these kits, and permanent motor issues simply aren’t something we see. Otherwise we wouldn't be in business.

As promised, we’re happy to provide a full refund once the item is returned, and we’ll support you in getting your bike sorted as quickly as possible.

Apologies again for any inconvenience caused to your riding
Best wishes,
George

Noté 1 sur 5 étoiles

Ignoring emails

Ignoring emails, ignoring my request for a refund on there faulty product, and have actually deleted my review on there page!! Utter joke going to ombudsman

24 septembre 2025
Avis spontané
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Réponse de ebiketuner.com

Hi Zak,

We’re really sorry to hear you feel this way. Just to clarify, we received your first email at 6pm yesterday and responded promptly the next day via WhatsApp at 12:20pm - well within 24 hours.

We offered you a full refund, exchange, or replacement which you happily accepted. We've also provided you with a link to our free returns service so that you can send back your original order.

We’ve been completely transparent and responsive throughout, and we absolutely do not ignore customers or delete reviews — we take all feedback seriously, even when it’s negative.

You have us on Whatsapp so please contact us there if you need further help with this matter

Noté 5 sur 5 étoiles

Outstanding

Outstanding. They answered my bazillion emails and questions. They let me know when every step of my order was done and was personal answering my questions. I also had questions after the delivery and they still are helping me. Outstanding company! 100% satisfied! Thank you guys!

21 août 2025
Avis spontané
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Réponse de ebiketuner.com

Thank you so much! Really glad we could help. We appreciate you taking the time to leave a review too.

Noté 5 sur 5 étoiles

Great customer service

Great customer service
Rapid WhatsApp responses
Quick delivery
Product is 10/10
What are you waiting for ? Get yours now!![Shimano ep6 peartune I needed]
Best thing I've ever purchased

26 août 2025
Avis spontané
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Réponse de ebiketuner.com

Thanks Louis, really appreciate the kind words! You know where to find us in future :)

Noté 1 sur 5 étoiles

Speedbox 1.1

The box did not work The shop is a joke emails take hours to respond to ane the phone is never answered 1 man band .you have been warned

2 juin 2025
Avis spontané
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Réponse de ebiketuner.com

Hi there,

Yes we’re a small, independent business and that’s something we’re proud of. We’re passionate about what we do and genuinely care about helping our customers get the most out of their eBikes.

In your case, we replied to your messages promptly, identified the issue, and issued a full refund without delay. During peak season, our phone lines can be limited, which is why we let you know we're unable to take your call. That being said, we make sure every support request gets a proper response by a real person.

We’re sorry the product didn’t meet your expectations, but we handled your case quickly and fairly, as we aim to do with every customer.

Noté 5 sur 5 étoiles

Game-Changer for My Giant E-Bike

Game-Changer for My Giant E-Bike – SpeedBox 3.1 Review
I recently installed the SpeedBox 3.1 B.Tuning on my Giant e-bike (SyncDrive motor), and I couldn't be happier with the results. If you're looking to unlock the full potential of your e-bike, this tuning chip is a total game-changer.

Installation:
The install was surprisingly straightforward. The connectors are color-coded, and with the clear instructions provided, I had everything set up in under 30 minutes. No special tools needed—just a bit of patience and a clean workspace.

Performance:
Once activated, the speed limiter is gone. My bike now comfortably cruises well beyond 25 km/h (15.5 mph), and I’ve hit speeds over 50 km/h on flat stretches. It’s a whole new riding experience—smoother, faster, and way more fun.

App Integration:
The Bluetooth connection to the SpeedBox app is a major bonus. I can monitor my speed, battery, trip data, and even lock the motor remotely. The customization options are awesome—I can tweak speed limits or check diagnostics right from my phone.

Activation:
Turning the tuning on or off is simple. A quick tap of the WALK button (or another control combo) and you're good to go. It's discreet and doesn’t interfere with the standard ride functions.

22 mai 2025
Avis spontané
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Réponse de ebiketuner.com

Thanks for leaving us such a thorough review. If you ever need another kit from us. Send us a DM and we'll make sure you're looked after!

Noté 5 sur 5 étoiles

Great company

Great company, have bought two units so far and both work perfectly. Helpful, detailed instructions always included with the products and always swift email advice if you're unsure of anything.
Superb service.

17 décembre 2024
Avis spontané
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Réponse de ebiketuner.com

Thanks Liam! We appreciate your loyalty and for taking the time to leave a review

Noté 5 sur 5 étoiles

Couldn’t be happier

Couldn’t be happier. Great service great products exactly what they said it would do and super quick delivery would recommend and would buy again Without hesitating.

7 juin 2024
Avis spontané
Noté 5 sur 5 étoiles

Power box for Yamaha PW S2

Power box for Yamaha PW-S2 fitted easily, was able to remove housing on Haibike Alltrack 6 without removing crank, and can't go wrong fitting as the 4 plugs are all different so only connect the right way ! Riding it is so much better as no motor cut- out but pretty safe as limited by gearing as to how fast you can pedal so nice at 25mph. A great product !

6 février 2024
Avis spontané
Noté 5 sur 5 étoiles

Brilliant customer service

Brilliant customer service. Very fast delivery and a superb product. Ordered the Volspeed V4 for my gen4 bosch motor. Installed it in no time. It's transformed my Cannondale Moterra. Can't recommend enough!

9 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

Excellent service

I’ve purchased two Vol speed units from Ebike Tuner (one for Bosch and one for Sync Drive Pro 2) and both work perfectly. Easy to set up annd easy to install. Any questions I have asked have been answered promptly.
I would wholeheartedly recommend using them when purchasing a derestrictor for your ebike.

28 novembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Great customer service and assistance.

I found working with ebiketuner a really good experience. I initially sent them my bike specification and withing a few hours they had responded with the recommended tuner for my bike. Great Start :-). The tuner arrived as promised in 2-3 days. I eventually found a video on youtube for a similar bike install to mine. make sure that you do this piece of research as the manual that comes with the tuner is quite basic and a good video will save a lot of time. On my first attempt I struggled to get all the wiring into the down tube as suggest wit ht he extra connectors. I emailed ebiketuner and again within 24 hours they had responded with a local Ebike shop that would help me with the install. i did manage to do it myself with out the ebike shop however i was really impressed with the customer service and willingness to help.

20 juillet 2023
Avis spontané
Noté 1 sur 5 étoiles

I paid for the best chip they had for…

I paid for the best chip they had for my bike. It worked for about two days and then the system went into limp mode. It wasnt the shop or service either, because they knew it has a chip on, and was fine when it left their shop. You can't get them easily on the phone, and they answer Whatsapp every few days. They suggested I try riding 90 minutes with the assistance off !!!!!!, and never followed up to see if my $450 AUD purchase was working. IF they knew this problem before they sold it to me, are they still allowed to sell the product. This would be called misleading advertising in Australia if that did happen, and would need to be rectified.

5 juillet 2023
Avis spontané
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Réponse de ebiketuner.com

Dear Jim,

We appreciate you taking the time to share your experience, and we apologise for the inconvenience you have faced with our chip for your bike. We understand how frustrating it can be when a product doesn't meet your expectations, especially after investing in the best chip available.

We sincerely apologise for the issue you encountered with the system going into limp mode. This is certainly not the experience we want our customers to have.

As for the suggestion to ride without assistance for 90 minutes, we understand how it may have seemed like an unusual solution. But, this is actually how Bosch ebikes are reset without visiting a bike shop.

We want to assure you that we take customer satisfaction seriously and we strive to rectify any issues promptly. Please reply to the text message we sent on Sunday 16th July at your earliest convenience so we can find a suitable solution for you.

Misleading advertising is never our intention, and we assure you that we comply with all relevant regulations and standards in Australia.

Once again, we apologise for the inconvenience caused, and we value your feedback as it helps us improve our products and services. We hope to have the opportunity to make it right and restore your trust in our brand.

Noté 5 sur 5 étoiles

Very happy!

Really quick arrival after order. Plug and play Speedbox 3. Only took 10 minutes to install, works perfectly. I am very happy, thank you ebiketuner!

16 février 2023

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