ECH Group Ltd  Avis 

The battery installation was fine. The company is not so good at aftercare. 2 examples: 1 we also had a fast car charger installed which never worked as described (timed charging), despite months seeking solutions. The company was swift to try to offload responsibility for this, and we had to involve the credit card company to get a refund as not fit for purpose. 2 While attending to remove the charging device, the engineer spent less than 2 minutes resetting the battery to respond to our new router, for which they charged £150. Price gouging and mean-spirited. We intend to install a second battery but will not use this company again.

I received brilliant service from ECH; Carl was very knowledgeable when I enquired and the quote was very reasonable; install went perfectly and everyone was professional and tidy.

Had 2 issues post install; neither due to ECH but David sorted both quickly and efficiently as well as giving me some useful advice.

Highly recommend

Excellent company, very professional and very tidy work and friendly staff.

Thank you very much.

I'm six months in with the panels now, wanted to give it some time before writing a review. This is both about ECH and SolaX, though I'm less critical of the SolaX direct service even though it's in China - they at least have helped with an app fault related to a lack of front end information.

The ECH installation had a few early red flags. The workmen mucked about quite a bit, kicking a football that was in my garden about and generally being loud and laddish. Still, the job got done and the installation standard seems fine.

On the digital side the setup of the system in line with my mobile app was really lacking. We pretty much didn't get to the point of it communicating with the app before they left. Thereafter I've spent occasional days messaging China to get things lined up as ECH kept shifting the blame onto SolaX talking about firmware updates etc. the eventual part resolution was nothing to do with a firmware update and the error in reporting was fixed remotely.

However, still every single day for the first few hours of the day I get repeated error messages as the panels come online, two fault codes in particular. I sent these to ECH a handful of times, quite often replies would not come at all until I hassled the boss of the company and screenshotted other poor Trustpilot reviews asking if this was the norm. I have since seen some of those reviews disappear so I wonder if they are asking for removals.

Anyway, the panels basically don't work for the first few hours of the day while the system gets over these startup faults. So day by day I'm losing value, even though they do eventually begin to work properly and when they do they're fine.

I've given up asking ECH to help, they keep telling me the system is fine, but every day I get 2 particular error codes repeatedly. It's not fine and having asked them to take the time to come out and check they insist it's a remote fix. It's still not fixed.

This smacks of a company that gets your money and once banked loses interest in the customer, which is a big shame as I would be in the market for a battery upgrade if my experience was different.

All in all, use someone else and lean on China for help if you want a resolution, despite being a world away they at least take an interest in fixing issues.

I have also just noticed a review, posted in my name this month, giving the company five stars! I did not wrote this! Either a fluke and another customer with my name, or posted by someone else.

I see your reply, ECH - Go on then, tell me what's inaccurate about my review? All you offer below is deflection. And more than that - why is there a fake review in my name!

From start to finish the advice provided was very good at all stages and then the delivery of goods and installation was all received on the dates agreed.
Great job

Everything from first contact to installing the equipment went like a dream. Friendly, efficient and tidy.

In August, I had a 28-solar-panel system with 20KW Solareage batteries installed by ECH Company. While the installation seemed professional, the system was not functional for an entire month due to issues connecting the batteries to the inverter. This delay was inconvenient and frustrating.

Earlier this month, the system stopped working due to the initial issue of batteries connecting on and off with the inverter. I contacted the ECH team for assistance, expecting prompt resolution under the full warranty coverage. Unfortunately, I was informed they would only investigate the issue if I paid a £350 fee in advance. Additionally, they mentioned that they would only visit if they happened to be in the area; otherwise, I am sure the fee could be a lot more if you want them earlier.

This approach to post-installation service is profoundly disappointing and unacceptable. The lack of accountability and unwillingness to honour the warranty without imposing extra costs on the customer is alarming. As a result, I would strongly caution others to consider ECH for solar installations. If any issues arise with your system, you might face the same poor service and exorbitant charges for something that should be covered under full warranty.
I hope ECH takes this feedback seriously and improves its post-installation care to meet basic customer expectations and comply with consumer protection standards.

turned up on time, installed to a good standard, staff were polite. a good experience. system seems to work as designed. would recomend.

I can't fault these guys!

From the very start, Carl was incredibly helpful in designing the system, ensuring it integrated seamlessly with what I already had installed. On top of that, their pricing was very competitive compared to other options I explored!

On installation day, the team arrived just before 9 am and finished by around 2 pm, giving me the chance to make the most of the last few hours of sunlight. Considering they installed 16 panels, I think that’s pretty impressive!

Throughout the process, they discussed every detail with me, from panel placement to cable routing, before proceeding. The team of three were polite, friendly, and professional throughout.

I’d highly recommend ECH to anyone considering renewables—great service, great team!

did not pressure me into making a decision, friendly and helpful team managed expectations well, delivered when they said they would, installed when they said they would, with little fuss and no mess.

Was not sure who to use for my solar on my home. I was recommended ECH . Carl explained what I would need and how it works. There was no hard sale. The price was very good too.
The staff who came to my home were very professional and approachable. Did an amazing job on the survey and installation day. Nothing was too much trouble. They explained everything and were very patient. Thank you.
We’re already saving on our electric even this time of year.
I will be recommending ECH to anyone who is interested.

ECH group ltd , I had 3 like for like quotes ECH were attentive but not to pushie , Carl answered all my questions , Arron came and did a survey and gave me a better insight into Solar , with this information I upgraded my system and re quoted , ECH came out on top.
The install was arranged promptly , the team arrived and did install promptly and efficiently , and did a good hand over.
Just waiting for paper work to follow.
Thanks a lot Guys very impressed .
Just got to learn how to drive it?.

Great experience start to finish.
We had 16 x Aiko panels and 11.5kw of FoxESS battery along with 6kw inverter installed. The experience with ECH has been excellent.
I always think that the best measure of a company is how they deal with things when they go wrong. We did have some teething issues with the equipment, this was mostly FoxESS at fault and ECH were superb at chasing FoxESS to sort it out. Essentially we needed some firmware updates to the equipment and then it was all fine.
The install itself was smooth with a very professional team who left zero mess afterwards.
I'd go back to ECH again, and will in fact be doing so for another property in coming years.

From quotation to installation, really clear and responsive, great price quick service and always on time , the installation team were polite and cleaned up afterwards - would highly recommend.

Seamless from start to finish tidy and efficient a great team

We have just had 14 panels an inverter and battery fitted, the installation went very smoothly and only took a very short time to install. The workmen were very helpful ,polite and courteous, and cleared up and mess that was created. The whole process was very good and before they left, they made sure everything was working as it should and explained it all.
Well done

We have just had 7 x 500w PV panels installed, together with Fox ESS modular storage batteries.
The whole experience with the team from ECH was very positive, they were courteous and explained everything.
The panels look very good on the roof and the Inverter and Battery installation in the loft space also is very good and it’s a pity that they won’t be on display!
If you are considering having solar panels installed you would not be wasting your time by talking to ECH, and if chosen, you will not be disappointed,

The weather was terrible but they worked around it to get the job finished. Very happy workers who kept me informed of what they were doing and how they were going to do it. Took the time to answer any questions i had. From the start the company was not pushy to get my order. If you dont know about solar this is a company to ask. Did a tidy job and left no mess.

Office, survey and fitters all friendly, efficient and helpful. Only problem came over communication over delays on the fitting day. The fitters worked hard and easily made up the time.

Excellent service from initial conversation to actual install. The install engineers were professional, efficient and polite and very informative. A very tidy install and so far very happy! Thank you Carl and team.