ECH Group Ltd  Avis 

After my prefect initial solar installation by ECH (see previous review) I then required an EV charger installed. ECH guided me through my EV options and I also decided to have another battery installed on my solar setup at the same time, all at a great price.
As usual with ECH the installation of both components was seamless and professional. I recommend ECH without hesitation.
I work as a building inspector directly for the UK government as my day job and if all companies were as competent as ECH, I would have a very easy life.

After contacting a number of solar suppliers which unearthed a lot of different options it was very good to have discussions with Carl to help me understand the differences, resulting in several phone calls from myself to clarify. With Carl’s recommendations we came up with a very good solution for our property. The work was completed in April by a professional team. I find it hard to fault anything they did. It is now mid June and is generating slightly more than predicted and I am receiving good money from export. Highly recommend this company for anyone considering a solar and/or battery installation.

Had solar panels installed April 2023. At that point couldn’t fault the customer service and the installation.

However by November 2023 the system hardware had a fault on it preventing from reporting through the app. ECH initially tried to remotely fix but required us as customers to unwire and rewire components in the electricity box which we were not keen to do. The correspondence was incredibly slow eventually stopping in its entirety. No calls were returned, phones answered, emails replied to after February 2024.

Eventually I managed to resolve the issue by contacting the hardware manufacturer (MyEnergi) directly who informed me they could have resolved in the first place. I finally contacted ECH leaving feedback directly with their customer feedback contact stating my disappointment in their customer service. Again I’ve had no response to this.

ECH Group were quick to install panels and battery, were polite and tidy. Performance of the panels and battery is great.

On time, quick and tidy workmanship. They were able to install a better configuration than the survey. All working seamlessly.

I enquired about a battery pack to go with my existing solar panels. I received fantastic service from start to finish. Everyone I had contact with was very polite, answered promptly with all the information I needed. The kit is really premium quality, as was the installation. Our new battery appears to be saving us money already. Absolutely no hesitation in recommending this company.

Great company, great customer service, brilliant work force, fast and efficient and most of all great product and prices. I look forward to our next meet for more panels. Thank you

Very happy with the design, execution, staff and equipment included in my Solar PV and battery installation. The whole process was easy and the result has been as I’d hoped.

Incredible service from start to finish. Really helpful and great advice during the decisioning process. Install team were fantastic and very efficient

Fast communication & install, hard working crew. Carl was very helpful and the ground team also pulled out all the stops to do the job right. I'd recommend people use ECH, already done so. Only gripe is that perhaps they do too many installs... still not sure what I've had fitted as getting mixed messages from ground and management, but hopefully the information pack they will send after the instal will help with understanding the system a bit better. Even so, I would use them again.

For me the one thing that stood out was my conversation with Carl. Although at this present time i was not in a position to take up the very good offer on the solar system, carl was still able to answer my questions. It is clear to me that Carl had a depth of knowledge and integrity, was proffesional and very helpful. I will invest in their services at ECH once i am in the position to do so. I would recomend anyone who has been bombarded with solar installers to seek out ECH and speak with carl, they have a long history in this business which for me counts as a big positive.

Great service the installer was superb and one minor issue was fixed the next day couldn’t fault them

Very satisfied!!! Amazing work!!! Thank you very much for all your help!!!

We had solar panels installed in July 2023. All of the panels are working extremely well and have reduced our energy bills. We spent a lot of time researching various installers and found ECH to be the most competitive. They also managed to add more panels than others said was possible and didn't quote ridiculous prices for scaffolding. The crew that installed it were great. Carl and the rest of the team were always very helpful. We had a slight issue recently and they came straight out and sorted it, which was a huge surprise. No fuss or delay, they just sorted the issue. I would definitely recommend them and will definitely get a quote from them for other solar projects we may have at other properties.

Great service! Installation process was easy and final product exceeded expectations. Highly recommended.

We're very happy with the experience from start to finish. Following the initial enquiry there was no hard sell, just helpful factual answers from Carl. The equipment installed appears to be of a high standard and working just fine. The installation was as advised and all went well although I wouldn't recommend watching the guy on the roof! That's not something I would volunteer for.
I'm very happy to recommend them to others.

My system has at last settled down into a more reliable state. Not all the problems were down to ECH but I think the group is more aware of the need to check for updates on customers hardware they have installed. I believe the problems stemmed from a lack of update to the LuxPower hardware and further advice from LuxPower on the residual energy needed on the batteries to reduce errors reported from the LuxPower unit.

ECH arranged the installation of my solar panels in November 2023. I had obtained other estimates before deciding to offer the contract to ECH. I found them easy to deal with and they were able to answer all my questions about the installation, etc. I thought they were open and honest in explaining the benefits of solar panels, the likely electricity generation, and the optimum number required for my property and needs. There was no 'hard sell' and I was confident that they were recommending what was right for me.
The installation was over two days. The fitters worked quickly and the panes were in place by the end of the first morning and they left Aaron, the electrician, to complete the connection and all the associated electrical work. He explained everything to me before he left. All three guys were polite and friendly. They cleared up as they went along.
The solar panels are working and generating electricity even on a cloudy day. The real benefits lie in the months ahead when the sun shines!
So, in summary. Dealing with ECH was a good experience and I would have no hesitation in recommending them. Alan

A local friend recommended ECH after they had a positive experience with the company. Like our friends, we found Carl and the team very helpful and patient on the phone as we asked many questions over multiple phone calls. I didn't feel pressured to make a decision which was nice. The only reason I haven't given 5 stars is that the online survey which provided an aerial view of where the panels could be fitted didn't prove particularly accurate. When the two installation men turned up on the day to fit the panels, they performed some measurements of the roof and told me the panels wouldn't fit on the front of the house (due to a combination of velux windows and our neighbours house). To be fair to the installation men they suggested an alternative set-up as it turned out we could get additional panels on a different roof. This worked out pretty well but I was working from home and had to make quick decisions on the day which I was hoping to avoid via all the questions ahead of time. I should point out that our house has an unusual set-up of various facing rooves, and so I don't think our installation was very standard. I do wonder, however, if the onsite survey could be a bit more thorough with roof measurements performed so that it's crystal clear where the panels will fit when it comes to the install. Having said that, I would recommend ECH to others. Their post-install advice and speed of providing documentation was also very good.

Everything went very smoothly - from the initial quote to Carl's helpful advice.
The quote was less than the equivalent from the council sponsored "Solar Together" scheme. I prefer to deal with a local company anyhow.
The girls in the office dealt with everything promptly and the whole system was installed in a matter of a few weeks.
The system is working well - just need some more sunshine now! :-)