ECH Group Ltd  Avis 

From the first email contact all staff were very helpful with possible changes to the installation costed. Four other quotes later and I decided to choose ECH Ltd. Installation was just over a week later with the panels fitted very quickly despite them having to fetch the equipment. The electrician explained the equipment with all complete late afternoon. Very happy to recommend this company/

We had been thinking about installing solar panels for several years, and then one of my friends told me he had just had panels and a battery installed by ECH. When he told me how straightforward the experience was, how helpful the team were and how reasonable the financial investment was, we contacted ECH ourselves.
The advice we received in advance, without any sales pressure at all, and the reasonable quote persuaded us to go ahead. The process from there onwards was indeed very straightforward. We had more helpful advice during the on site survey, and installation day itself brought very little disruption. By the end of the day we had a fully-functioning system, which has already saved us money - despite the time of year!
We're glad we have finally installed the panels and battery and glad that we went with ECH.
Paul G

Firstly I used ECH as my friend recommended them and then when I was getting quotes they were the most helpful and patient of suppliers in answering all my questions (I had a lot). They sent someone to assess the set up I wanted first (I asked) and I asked for the same person to do the fitting and they accommodated this. On fit out day we had a bit of fun with the alarm and the electricians were great sorting it out with the alarm company.
Both the team who fitted the panels and the electricians were polite, tidy and helpful.
Solar panels are a big investment and I am happy I chose this company to do this with.

Excellent service from the ECH Group the fitters were prompted and on time very friendly and professional they kepted the area clean and tidy. only comment is more information/ training on the software would be handy, Best price out of 20 company's

From the moment I decided to install solar panels and contacted ECH group I was treated with courtesy and respect. The quotation, acceptance and installation was enacted smoothly and the installers were professional and helpful. I have been pleased to have had this company undertake this installation

Great service from start to finish; advice, planning, survey, installation - highly recommended; my 15 panel + 5.2kwh battery was installed 2 weeks ago and I have to give full thumbs up; only little draw back: I am addicted to the app and monitor the system way to often - I hope this will settle to once a day; all members of the team were knowledgeable, friendly and even if I repeat myself I can highly recommend ECH

ECH advised on the type and capacity of solar storage battery to suit our system and carried out its installation. Their advice and guidance was most helpful and the installation was completed on the promised date. Their installer helped decide the best location for the battery and carried out a first class job, leaving the site clean and tidy. The system has performed faultlessly for the past year.
Follow up has been good and included a firmware update for no charge.
I can thoroughly recommend this company.

• Overall we are very happy with the system now it’s all functioning (9 panels, 5.2kWh battery but more like 4.2kWh usable capacity, Zappi EV charger and iboost water tank heater)
• ECH provided excellent and rapid responses by email to all (or at least most) of our questions and concerns
• The initial site survey seemed rather cursory and they did not seem to want to inspect the loft or discuss with us the details of the proposal and process or recommended options
• It would have been helpful to see a detailed proposal for our home and be kept up to date with delivery dates rather than only in response to our emailed questions. An option for a phone call may have been helpful
• It would have also been helpful to be recommended the Eddi for water heater rather than us having to enquire about a water heating system after finding out about this from my colleague and being provided the inferior but admittedly functional iboost option
• The delivery of panels, inverter, battery, etc turned up on the Monday 24th April in 2 separate shipments but we didn’t receive information about this other than this may be the date so a confirmation of this by email would have been useful (I worked from home on the off chance)
• Similarly, a confirmation about the install date would have been appreciated rather than having to check by email a few days before
• One panel was visibly damaged and the delivery driver suggested they were poorly stacked. I was also left to drag the pallet with the battery to the door past our car so I could get this inside before it poured with rain
• On the install date (26th April) a traffic incident meant most of the team arrived very late and tired, though the electrician did arrive on time and was able to recommend an alternative option of housing the battery and inverter on the side of the house rather than in the loft as was suggested at the site visit
• This confusion over the battery placement meant we hastily arranged to board the loft in advance to speed things up and ensure that it was properly insulated (rather than pay ECH to board a small area around the battery) but this was not needed in the end since the electrician recommended the side wall for battery/inverter
• The electrician was excellent, taking us through the process and the system, recommending options and solving issues
• But there was a mistake with the wiring which unfortunately was made more difficult to identify due to other equipment failure (dud panel, possibly dud optimiser) and perhaps the fact that a traffic incident severely delayed the installers so there was less time available
• The issue was not fixed the next day - the team arrived around 4pm only after a text message exchange which implied they were on site but could not solve the issue despite it being evident they hadn’t yet visited, and when they did it was too wet. We were of course disappointed the issue could not be solved until after the bank holiday weekend but would have understood if we were told it was not possible for the team to attend
• Although we really appreciated the hard work the team put in, the panels did not work for nearly a week and the battery was not operating correctly until nearly a month later following multiple emails and eventually getting the electricial back (the export tariff still took longer to sort out but this was not related to ECH who sorted out the relevant information at handover)
• It would have been far less stressful if all the installation had gone to plan and I know this was a very unusual situation, though the suggestions about the site visit, more information on the proposal, process and dates all still seem relevant. It would also have been appreciated if some kind of compensation for the problems had been offered

Overall, we are very happy with our solar panels, battery and Zappi charger and the iboost is OK for heating the water tank thougfh an Eddi would probably be much better. The price was competitive and email communication was good. My colleague had a smooth instal with this company so I would see the difficulties as a worst case situation though some of the issues could have been dealt with more effectively but I would still recommend this company as one to get a quote from.

Customer service was fantastic
Installers were friendly, helpful, and efficient.
By far the best quote faatest install time when compared to other companies'.

Professional prompt no frills service.
Panels and battery were installed with no fuss.
Price was good and the same as the quote.
This is already helping us to save on our energy bills and be greener for the planet.
Nb The company communicates via email rather than phone.

I am pleased to say ECH Group has recognised the problem with my system and hopefully we will work together to find a solution.
Thank you.

Carl Hughes at ECH Group was very helpful outlining the various options and answering all of my many questions to help me choose a Solar PV installation (including battery storage) that was right for me. He was accommodating when I had some last minute changes a week before the installation to add an additional four panels to a side roof. The day of the installation went smoothly and I was up and running later that afternoon.

The system has been operating for just over four months and I've been completely satisfied. There was an initial mixup in the G99 paperwork submitted (for the SEG application) when the system was first commissioned but Kiera Bird was helpful in getting it resolved.

The GivEnergy app is great to be able to see the generation and usage. I did subsequently get a second battery installed two months later as our usage was more than expected (we have a hot tub) and I'd rather use the electricity instead of exporting it back to the grid. My only observation is that I wish I had asked about netting around the solar panels as there are some pigeons who are insisting on trying to build a nest under them. There are 'bird blocker' products on the market, but it's more cost-efficient to have it installed along with the panels on the day. I don't know if ECH Group offer that as a side product, but is something I would recommend. I've resorted to a squirt gun in the meantime.

All in all, I would highly recommend ECH Group (I was referred to them from a work colleague). Their pricing was very competitive and their installation workmanship was excellent.

Having contacted David about our wifi problem he sorted it out for us in a timely professional manner. I can express how grateful we are. Great service.

I recently had a solar panel installed by ECH, and I must say that I am extremely pleased with the outcome. From start to finish, the entire process was handled with professionalism and efficiency. Allow me to share my experience and highlight the exceptional individuals who made it all possible.

First and foremost, Carl Hughes, who managed the project, ensured that everything ran smoothly. His attention to detail and ability to oversee the entire installation were remarkable. He was always available to address any concerns I had, and his expertise was evident throughout the entire project.

Kiera Bird, the point of contact for communication, was proactive in keeping me informed every step of the way. Her timely responses to my emails and calls were greatly appreciated. Kiera's dedication to ensuring clear and open communication was commendable, making the entire process much more streamlined.

Lucy Watson and Ysabel Francis, the sub-managers of the project, were instrumental in coordinating various aspects of the installation. Their efficiency and organization were truly impressive, ensuring that everything progressed smoothly and on schedule.

Dave Hall, the technician responsible for the solar panel system, showcased excellent knowledge and an in-depth understanding of the technology. Despite the complexity of the system, Dave patiently explained everything to me in simple English. His willingness to go the extra mile and ensure that I fully comprehended the intricate details of the installation was highly commendable.

Lastly, I must acknowledge the installation team consisting of Steve, Sean, Nick, and Adam. Their professionalism and expertise were evident from the moment they arrived. They worked diligently to install the solar panels, leaving no room for error. Their attention to detail and commitment to delivering a high-quality installation were truly commendable.

Although it may be a bit challenging to reach ECH via phone due to their high demand, I discovered that emailing them for a callback proved to be a more efficient method of communication. The team promptly responded to all my emails, exhibiting their proactive approach and ensuring that no queries went unanswered.

From the initial planning stages, ECH's team demonstrated their commitment to providing a personalized solution tailored to my needs. They actively listened to my requirements and offered valuable suggestions on the optimal placement of the PV system. I was impressed by their efficiency and genuine interest in delivering the best outcome rather than merely pursuing profit.

Having researched and contacted numerous PV system installers, I can confidently state that ECH surpassed all others. Many of the companies I approached seemed focused on making exorbitant profits, while ECH stood out as a genuine and trustworthy option. Their pricing was fair and reasonable, making them the clear choice for me.

The most astonishing aspect of my experience with ECH was their ability to complete the installation within a month's time. Other installers had estimated a minimum of three months, making me skeptical at first. However, ECH's organized and efficient working style exceeded my expectations, allowing me to save time and reap the benefits of solar energy sooner than anticipated.

In conclusion, I am exceptionally satisfied with ECH and the remarkable team behind it. Their professionalism, expertise, and commitment to delivering outstanding service make them the top choice for PV installations in the South West UK. I wholeheartedly recommend ECH to anyone seeking a reliable and reputable solar panel installer.

It's been 3 months since the install and they were excellent. My set up is a little complicated with 2 solar arrays about 30m apart on flat roofs. There were challenges with the MyEnergie "Harvis" communicating because of distance, but ECH sorted out all those challenges (by laying some cable and installing a box on my fence) and more. The result is, I have enough solar at the moment (summer) to pay for all my electricity including the EV charging. The excess flux tarrif also covers all my gas cost at the moment with some money to spare. Other solar companies I contacted said it couldn't be done and some others designed a much more expensive system with 2 batteries. Dave at ECH knows what he's talking about and is able to explain it very well. 6 out of 5 stars! The only regret I have is that I didn't get them in sooner. The only thing they were not accurate on was the payback - with the new flux tarrif it's going to be at least 1 year sooner!

Poor workmanship which was reported during the covid pandemic. But I was told no repairs taking place due to pandemic. Today after months of chasing it up. They tell me I only had 6 months guarantee on a system that cost over £7000.
Awful service. Avoid this cowboy outfit.

I contacted several companies getting quotes before deciding on ECH. It wasn't just the competitive price that made me choose them, I just got a good feeling about the company when speaking with Carl. He listened to my requirements then gave me good advice and various options. Provided me with new quotes each time I tweaked the design slightly without any complaints. He didn't try to over sell me or under sell me a system (some companies don't want to complete the G99 forms so will under sell you a system that doesn't require the form, but may not meet your needs).
Once we agreed on the system, they kept me informed and updated with regards to equipment delivery and so on. On the day of the install they arrived on time, the guys were polite and did a wonderful install. They cleaned up after themselves and I was surprised at how quickly they carried out the install.
Overall I am very happy with the price paid, the system and the install. I would highly recommend ECH to anyone that is interested in getting Solar.

Thanks

Andrew

The team to install the solar panels on the roof arrived promptly at the agreed time. They completed a physical survey then checked with me that I was happy with the layout. Then worked quickly and efficiently to install my 14 panels. All done cleanly and all waste removed.
The team to install the electronics came sometime later and completed a very tidy installation on my garage wall . They also removed all the waste
The system is exporting around 5kw on a sunny day

ECH installed a solar panel array + battery at my house. The initial quotation process was excellent, with David in particular being outstanding in his technical knowledge and willingness to have a long, thorough discussion with me to decide on the optimum system for me (which is somewhat unconventional, in having panels on my NE as well as SW-facing roof sections). The survey team was also excellent, with a practical, no-faffing about attitude. Supply-chain issues caused several delays in installation, but this was not unexpected, ECH kept me reasonably well informed, and, when we were hit by a substantial battery price rise, David worked with me very well to find an acceptable solution. Although we had some glitches connecting over the phone, ECH responded well to emails, so communication overall was fine. Installation was done on the date scheduled, was very efficient and well organised. Most importantly, the system has subsequently worked flawlessly, has exceeded my hopes with respect to power generation, and I am super-happy with it.

They were a recommendation, although having spoken to the recommender again, seems their experience now is much like mine. I had arranged visits they didn't turn up to, or arrangements for them to call that never happened, meaning time I had specifically made available was wasted. Incorrect contact information on emails. No way to contact them as they don't answer their telephone. If there had been an apology rather than just arrogance as a parting shot I might have let it slide, but now I can't - and I am a potential customer looking for panels! UPDATE: For the avoidance of doubt, I did not not receive any the claimed calls!