ECH Group Ltd  Avis 

We were really impressed with ECH Group from start to finish. We took a while to decide what we wanted and there were only occasional friendly emails to see if we had decided, we didn’t feel harassed like with other companies we had engaged with. When the installation day came we were really impressed with the team that fitted them, so quickly and professionally installed, and left everything neater than they found it. We are also really impressed with the performance of the Solar Panels and battery that we had fitted, especially as fitted during a rainy period.

I was considering getting a battery and wasn't sure if I needed one with the amount of panels I had. Most of my roofs face north. My south facing roof is fairly small, which has the panels. I also got my panels free from the government scheme in the summer of last year. I phoned ECH and explained the situation and was advised about taking note of my winter and summer fuel usage and they would be prepared to come out and assess the situation once I had these figures. The information given, over the phone, was extremely helpful and I will be going back to them for the possible installation of a battery. One of the few companies who explained in depth the pros and cons of needing a battery. Also had a branch locally to where I live.

If I could give no stars I would! This is a shocking company. I have been trying since March 2022 to get them to pay me the money I am owed from the feed-in tariff for my solar panels. The office telephone number is an answer machine that just tells you to email the person you wish to speak to or complete the online complaints form. Neither of which ever respond. I have reported them to the Financial Service Ombudsman and am awaiting the outcome.

ECH were suggested by a collegue, on doing some research they still came out top. Pre installation wasa bit difficult due to volume of work. Went they startedthe installation they we excellent, sorted all the small niggly issues which were not there fault and the after service has been great

This company is excellent both in delivery and service. Delivered when promised, fitted on schedule and by a very competent installer. Highly recommended.

Trust is everything, you can certainly trust them to deliver as promised. Well done

ECH were one of 10 companies I invited to provide me with solar panels and batteries for my home. Their proposal was extremely attractive, very price competitive and of high quality. Their representative, Carl Hughes was excellent, being informative, understanding and helpful. I cannot speak too highly of the company

Good communications - there was delay due to global shipping and ECH kept me up to date.
Install went smoothly and guys were willing to go extra mile.
Advice and guidance from Dave and the team spot on.
Certificates etc sent in timely manner and competitive quote - what's not to like! Can't comment regarding ongoing support as nothing gone wrong yet.

Extremely competent team came and installed all the systems. They were very patient too, taking the time to explain the various software's and links to control the equipment remotely. That was really needed and appreciated.
Would definitely recommend and use again.

I selected ECH Group as the best value of 6 quotations received for a 12 panel, 5.2kWh battery and iBoost water heater system. The quotation process was straightforward and efficient, and all my questions were answered in full and quickly by email, pre-arranged phone calls and a visit to the office - all by people with genuine expertise. There were no salespeople involved. I accepted the quotation with an installation date around 2 months later. At my request, aluminium-coloured rails were swapped for black ones at no charge. The installation team arrived on the due date and completed the work to a very high standard, providing me with a good brief on system operation at the end of the day. All warranties, MCS certification and DNO approval were provided quickly. The installation is working as expected and looks very neat. Everyone involved, from the office team to the installation team, have been efficient and a pleasure to work with - I don't want to single anyone out because they were all good. It has been an exceptionally good experience.

Note: Usually feedbacks are provided when we are unhappy or extremely happy with the service received at given point of time. But to provide honest feedback without any personally biased view I am providing a delayed feedback. This is to also ensure consistency in services received over a period.

I contacted ECH group in the month of December 2021 for getting quotes for installation of solar panels with battery along with other similar service providers. Positive oint duting cycle was their promptness in providing transparent, competitive and flexible quotes based on your need. Sometimes I received revised quotes in few minutes from Carl Hughes. I didn't find any negatives during sales cycle. Procurement cycle was long due to supply chain issues which ECH didn't have any control (Large global companies e.g Tesla, Ford were also struggling 😀). However ECH team were professional and tried their best specifically Lucy who kept me informed and prioritised my installation. Installation was smooth and above expectation.Special call out for Nick, the electrician who went above and beyond to connect my zappi CT clamp to the solar system. Finally the system is running without any issues since last 6 months and reducing my grid dependence on every day.

I would have given 4.5/5 but giving 5/5 as ECH team were going above n beyond for managing things which are not in their control. I have already given their reference to my friends and colleagues. Highly recommended installer for solar panels n battery. I have installed 16X405W LG panel with 9.5 KWH givenergy system

The quote and installation were fine, but ECH had to return a few days later to fit (rather messily) the anti-bird mesh. The system included a battery and software from GivEnergy. All worked OK well until the start of the year, at which time the dongle on the inverter no longer communicated with the software. I contacted GivEnergy and they referred me to ECH as the dongle and inverter are not GivEnergy products. As with many other reviewers, communicating with ECH is impossible. They don't answer the telephone and tell callers to email, but they obviously can't be bothered to reply to them. How can one deal with a company that, effectively, is incommunicado? All in all, I can only advise potential customers to avoid ECH as either they are going bust (so no longer has a broadband supplier) or have made so much money that they can now retire and forget about all those who have paid them and move to Spain.

We had several quotes for the work - panels and battery - which were similar in cost but all with different combinations of equipment. ECH seemed to suggest the most apt and efficient system so we went with their quote. We had to wait a couple of months as they're very busy but they came on the date planned and fitted the system which is up and running with no apparent problems. The installation is very neat and tidy and all rubbish cleared. We're very pleased and looking forward to many years of savings.

Quotation, installation and commissioning all went very smoothly and the technical support from Phill Keeler was excellent throughout.
Unprecedented demand for solar at this time lead to lengthy delays with MCS paperwork and warranty documentation, but Kiera Bird progressed everything perfectly.
Very satisfied with the installation and glad I went with a larger battery storage unit as this really offset costs during winter.

Ordering my Solar Panels through ECH couldn't have been anymore straightforward and I wouldn't look anywhere else for any of my future needs. Service was fantastic from start to finish with simple quoting, set-up reviewed and assessed really quickly and installation organised in advance and all completed to plan.

Our second installation an upgrade on panels and battery, the team turned up on time and completed the job within the day, left all neat and tidy with a clear comprehensive handover. ECH are a delight to deal with and i have no hesitation in recommending them to anyone. The cost seems very competitive compared to the ads that FB floods me with as well.

Ech are the people to buy Solar from. They are clearly very knowledgeable in the field and have an excellent team behind them both from a management perspective, as well the office support teams. I experienced the field team today and they were amazing. All very hard working and down to earth guys. Ryan and his colleague did a great job re the roofing works and Aaron and Gary the Electricians we’re brilliant in every aspect. They worked late and ensured everything was to my satisfaction and even set up the app account etc. They were very competitive price wise and the communications via email and phone was excellent. Well done and keep up the hard work.

I initially looked into ECH Group in the Autumn and they’ve been so busy the earliest install date was January.

I had another look into their reviews shortly before paying the deposit and I was a little concerned about a few recent bad reviews.
So I e-mailed them asking for a call to discuss and Carl explained all the issues raised and I was happy with the explanations.

I then paid the deposit and since then it’s been great.
We have had excellent communication throughout with ECH, my e-mails were responded to in good time and they called me back when requested.

We had 14 panels and a 5.2kw battery fitted delivered a couple of days before install and I am very impressed with both the install and the workmanship.
The engineers that installed the kit were very knowledgeable and always respectful of our house.

Overall I’d definitely recommend ECH Group to anyone who is interested in having a Solar kit installed.

From start to finish, Excellent!

Yesterday (10th January) we had a second battery added to the existing original PV and storage installation completed in June 2022. Not only was the price very competitive but the lead time was very good considering the current demand levels. The guys turned up late yesterday evening to complete the work despite their previous job being tricky due to the dismal rain soaked day yesterday. On arrival they were still cheerful and polite but also incredibly professional. No doubt their day finished later than they would have liked but they still saw it through and completed the install and kicked off the commission and calibration work. I did query their non arrival earlier during the day and ECH called me back within minutes of my email to reassure me they would be coming albeit later than anticipated. I would highly recommend ECH, Carl and his team have been exemplary on both the original install and yesterday's addition, plus they have upped their game on the communication side....my previous minor gripe.

ECH are clearly very busy and it can be frustrating not to speak to anyone or even have a site visit BUT they gave sufficient and honest advice by e-mail, they installed on the agreed day, the installation team were fantastic - on time, polite, efficient, cleared up their mess, answered my dumb questions. Most importantly it all seems to work so far (2 days in). Only black mark was some confusion over delivery of materials prior to work commencing. I am particularly pleased that despite it being January and not great weather, and having an East / West facing roof we seem to be generating lots of power - enough to power house and charge the battery. Thanks