ECH Group Ltd  Avis 

Very knowledgeable and helpful in all aspects. Can't recommend enough.

Install Team fantastic, knowledgeable and punctual. Office communicated and made me feel at ease.

Absolutely First Class Company. Carl and the team are fantastic. No pressure selling. First rate advice. I accidentally came across this company but I’m really happy that I did. I have never ever had such a pleasurable purchase. ECH - Carl is genuine, sincere and honest. I bought solar PV approximately 2years ago. It is outstanding. Today I wanted to purchase a Solar battery for storage. Carl and ECH could have sold me a product that at this point in time I do not need. I will return to ECH in the future for batteries when my tariff changes. I very highly recommend ECH and their products. Anyone who wants to make a Solar purchase will not be disappointed by ask ECH for a quotation. If I could give 10 stars I would. Carl made me feel totally at ease. Within the first minutes of our conversation I knew he was the right person and I totally trust him and ECH.
The fitters who installed my system were very clever guys. There was no mess and they were extremely tidy. Fantastic.

I would highly recommend Carl and the team at ECH for our recent solar PV and battery storage installation.

Everyone we had the pleasure to deal with were polite, helpful and knowledgeable and couldn’t do enough to help.

The solar PV & battery industry is exploding and naturally businesses such as ECH are extremely busy. So long as you are aware from the outset that because of the turmoil in the industry they may not answer a phone immediately or at all sometimes, or take a day or two to answer an email, but we found that someone always replied/responded to us when they were able to given how hard they are all working right know.

Thank you everyone at ECH for your hard work and dedication during what must be stressful times - we appreciate all your hard work.

This company are initially friendly and happy to answer your questions, albeit usually with single sentence responses, until you sign your contract and pay a deposit. Then their willingness to communicate drops right off.

My concerns were raised when they insisted a site visit would not be necessary. Thus my quote was presumably based solely upon what could be seen on the likes of Google Street View and therefore open to all sorts of last minute changes.

Come the day of installation, nobody showed up and nobody contacted me. I tried ringing, but even though their literature invites you to call them with any questions, all you ever get is a recorded message saying they don’t deal with phone calls.

My neighbour, who was due to get his installation from ECH the following day, was told their supplier could not deliver the parts, despite us signing our contracts over two months earlier.

Being left in the dark for two days, I emailed ECH to request a phone conversation in order to find out first hand what the problems were and when our installation might happen. Carl, the owner said he had space to call me in five days time!

Not surprisingly he never phoned.

My deposit was refunded at my request as I had no idea if and when they would fulfil their contract.

Three weeks on and they have never updated me or apologised for their very unprofessional service. Just a generic email to notify me that if I wish to proceed, the price of my installation has gone up £1000.

My advice to anybody looking to buy solar panels: There are plenty of good companies out there who offer a professional service; who are willing and able to communicate properly with their customers and are unlikely to waste three months of your time. ECH Group is just not one of them. Avoid.

I have given ECH Group Ltd. a 5 star review because, overall and despite some problems, this is what I feel they deserve. My initial contact with the company was great. Knowledgeable, friendly and helpful, explaining what type of Solar PV and battery system would be best for me and answering any questions I had immediately. Unfortunately, Covid, the global shortage of silicone chips, the global financial crisis and latterly the energy crisis seem to have made things difficult for both ECH and for me as their customer. From the broken cover of the battery unit to the installation problems noted by the GivEnergy engineer when he attended after my inverter failed, all of these have been eventually fixed/replaced.
My main disappointment has been with their communication and how it has impacted their customer care, with emails going unanswered and the removal of the ability to phone the company directly. However, I do understand why this has happened in our present global situation and I believe that GivEnergy accept that this is a problem and are doing their best to improve things.
The bottom line is, I am extremely happy with the advice given, the price I paid and the system quality and efficiency as it is now.

Terrible experience.
Unreliable, faulty install,
Solar installers Didn't turn up so had no solar but battery ,
Etc etc

We got an estimated quote from these guys and wanted to proceed to an in person meet to discuss our needs and get a full quote and they no showed. I emailed the day before to confirm and got no reply. Very unprofessional company that I'll be avoiding.

Very neat work by Nick from ECH Group.
Helpful and knowledgeable on all my questions.
Inverter and battery fitted.
Clean the workplace and gone by 16.30h.
Only issue I have is that my micronverters stopped sending data to the Gateway.
Other than that very pleased with everything.
Thanks

I strongly advise against employing ECH. Their installation of panels, batteries and associated inverters was undertaken by an electrician who:
• Connected both panel and battery inverters to the consumer unit through a single 20amp trip when each should have gone through a dedicated trip; one of 20 amp the other 32amp!!!
• Misconnected the control wire from the battery to its inverter.
• Positioned the sensor clamp around the wrong cable in the meter box.
• Failed to install a generation meter.
It took ECH over 18 months to fully address these issues. The two honest and competent electricians who eventually attended to identify and address these faults were no longer employed by ECH a few days later.
ECH decline to provide a valid NIC EIC certificate for the installation, despite repeated requests. Similarly ECH decline to make good their erroneous submission to ESP (the governing authority) for a 3.6 kW installation, whereas a 5.0 kW approval is needed. I am trying to make good both deficiencies myself c/o the professional bodies that ECH claim to have membership. It may well cost me another £1,500 to gain approval from ESP.
If you live in the Salisbury area I’d recommend using Energy-Tec who have demonstrated reliability, competence and honesty.
Geoff Greenland – Wilton, Wiltshire

ECH installed Solar PV and arranged installation of a battery with another company. In a word, they are excellent. Carl is very knowledgeable and competitive. The company that installed with battery is excellent as well. Highly recommended. There are some unfair reviews arising from shortages in the market and everyone wanting solar - my recommendation is that people need to be patient and understanding of the wider market.

A very good experience, with a timely response to my request for information and then progressed to a quote within a week. The installation date was scheduled, and the kit arrived in good time beforehand - with the engineers arriving promptly on the day to complete the install. Just a return visit for the electrical elements to be finished before we could use the panels for our home and car. The DIO registration took months to complete however, and we have still not had a response from the local energy provided for the energy we are giving back to the grid - so my recommendation is to use as much as you can during the sunny times!

We found ECH from a recommendation and would not hesitate to pass on this recommendation. The installers were very good and polite. All working well and paperwork all received. Might need to work on communication skills but they are trustworthy

Very happy with the advice received when deciding on the system, and with the installation. Everything went smoothly, a very neat installation job, nice staff, and the system is up and running.
The Givenergy app is really good too.
Would recommend ECH and the products.

I made an enquiry to a website about installing home batteries to complement my solar panel array. They recommended that I approached ECH group to get this work done. A price and time scale was giiven quickly and I agreed to proceed. The necessary equipment arrived the day before installation was due but then I received a phone call informing me that the job would be delayed due to ilness. A few day later the installation was carried out. The tradesmen were courteous and competent, the job being fully completed within a day. The sytem is now working and I am extremely happy wiith the end result saving me lots of money. Thanks ECH Group. I am a very satisfied customer.

Despite the current delays from manufacturers and lack of supplies, ECF managed to complete the installation with minimal delays.
Dealing with the sales team was easy via email, but as the phones are off and it is easier to ask questions and have a bit of back and forth over the phone, I had to request and book in a timeslot. This wasn't a problem and the team had some helpful advice particular to my needs & requirements.

On the install day, the team started at 0730, which is early, but in this heat, I wouldn't want anyone working in the afternoon sun!

The roofers were polite, accepting of my son talking to them (incessantly) and very quick.

The electrician was amazing - the setup looks very professional and the cables are all tidy.

Overall, I'm very pleased with everything.

This was my second install from ECH, all completed on time and the system is working well. They were very tidy when working and the staff were friendly and polite. Each time they guided me through the app to monitor the system and took the time to walk me through everything. I would highly recommend ECH.

While things didn't go perfectly, I am pleased with the result. Life is full of surprises and in my case, ECH didn't do a site survey and found that they needed some scaffolding to access parts of my roof when they first turned up to install. Installation /scaffolding was rearranged and the install team were very good - neat install, rubbish taken away and system working well. Lessons learned: I should have ordered a bigger battery (mine is 5kwh and does not meet my overnight electricity use).

TRUST PILOT - you removed the below review. Can you please explain why, I have email evidence confirming all of the below. Why did you remove it, it is factually 100% correct. Please contact me to advise, or post.

Didnt turn up on install date - go elsewhere
I contacted ECH in Jan 2022 - the first thing I told them, I live in Chester, would you be interested (theyre based down south) . They confirmed they would. I discussed with Carl the sort of system I was after and he provided some great advice. On the 22nd March they confirmed they would install on the 16th May. Not having heard from them I emailed on the 11th May to confirm when they would arrive, no response. I followed up on the 13th May, no response. I called on the morning of the 16th May (the automated message tells you to contact your installer), so I emailed again at 9.22am on the 16th. At 4.22pm on the 16th I receive the response that due to staff shortages and issues with materials our install was "missed in terms that no one had contacted you". I mailed back on the 16th May asking for the new install timeframe, no response, mailed back for a final time on the 18th May, no response. My Octopus fixed rate ended on the 26th May. ECH let me down hugely. Apparently they are a firm that trades on great customer service, we have differing opinions of what that means. I hate posting negative reviews, but clearly you engage with these people at your peril. They wasted 4 months of my time and I've had to start again. There are plenty of other installers and I'd do yourself a favour and go elsewhere.

Edit: ECHs reply below is a 100% lie unfortunately (Trust Pilot insist on a quote to allow a review to stand), if anyone would like an email with my quote attached and follow up correspondence confirming the install date then drop me an email at simonlazarus2012 at gmail.com. Unfortunately I dont have any correspondence advising that they wouldnt install as they never provided any. They just didnt turn up.

ECH: this really doesnt look good for you. I have all your emails confirming you will be attending for a site survey, your quote and your confirmation that you'll be attending to install in May - as do you and Trustpilot.

I very rarely leave reviews but when my neighbour showed concern from reading the poor reviews after my husband and I recommended ECH to them, I felt I had to write one as some of these are very undeserving. My husband and I have recently had our install completed by them and we could not recommend this company enough so it makes me wonder truly if these 1 star reviews are because of ECH or the customer..

From start to finish, the company remained very professional even with a few slight issues (made by their supplier, not them) and we never had an issue with communication despite mostly being done via email which my husband and I had no problems with. The installers were also very friendly and very helpful. After our install, my husband received a telephone call from
David who was able to talk us through our system and give us a better understanding. It was made clear ECH are very knowledgeable about what they sell and install.

We also found the cost to be very reasonable. After doing some hunting around, ECH came out one of the best.

I really hope people are not put off by the 1 star reviews as it’s undeserving. A great team in a very busy industry.

Thank you ECH. We cannot wait to start seeing the benefits.

Frank and Jean Lewis