Good overall experience, nice website, great product range and very competitive pricing inc free next day delivery. The only negative was the “delivery” aspect, I ordered at 2:20pm on 22nd and... Voir plus
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Lisez les avis des autres
Content was good as previously, contained in hessian bags further enclosed in cardoard boxes which strained to constrain the bags! It was easier to move the bags, which, although heavier, were better... Voir plus
L'entreprise a répondu
Incredibly pleased with this purchase. I didn’t expect to be able to light a large log burner with just 1 eco firefighter, but have now done so on each of the 3 occasions I have tried. So a great savi... Voir plus
L'entreprise a répondu
This was my 2nd order of these firelighters. I discovered that the first order front September 2025 , whilst they work well, were used up sooner than expected and calculated the box had contain a max... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de ecoblaze
Écrit par l'entreprise
Ecoblaze stands as a champion for natural, sustainable, quality products. We have worked with the same suppliers for many years. This ensures consistent quality and as we grow, our partners grow with us.
We are part of White Horse Energy, the largest online retailer of wood based home fuels in the UK. We have achieved this through a commitment to product quality, backed up by a dedicated and passionate team. If you aren't yet an Ecoblaze customer, you might want to check out what our customers say about us
We are part of White Horse Energy, the largest online retailer of wood based home fuels in the UK. We have achieved this through a commitment to product quality, backed up by a dedicated and passionate team. If you aren't yet an Ecoblaze customer, you might want to check out what our customers say about us
Coordonnées de contact
White Horse Energy, 1st Floor, Globe House, Love Lane, GL7 1YG, Cirencester, Royaume-Uni
- 01285402000
- sales@ecoblaze.co.uk
- ecoblaze.co.uk
4,4
Excellent
534 avis
A répondu à 80 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de ecoblaze
Dear James,
Thank you for your feedback. We’re delighted to hear that you’re happy with the product and that it makes lighting fires quick and easy.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
KM
Very speedy delivery
Very speedy delivery; competitively priced and looks like good quality wood
9 avril 2026
Réponse de ecoblaze
Dear Beverly,
Thank you for your feedback. We’re delighted to hear that you were happy with the speedy delivery and found our pricing competitive.
It’s also great to know that the wood looks to be of good quality. We really appreciate you taking the time to share your experience.
If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
KM
Réponse de ecoblaze
Dear Colin,
Thank you for your feedback. We’re pleased to hear that you were happy with the fast, next-day delivery and that your order arrived promptly.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
KM
Great service
Recieved my order free of charge less than 48hrs later. Ordered a 15kg bag of wood pellets that were less than half the price I had seen them elsewhere. What's not to like.
8 avril 2026
Réponse de ecoblaze
Dear Simon,
Thank you for your feedback. We’re delighted to hear that your order arrived quickly and free of charge, and that you found the wood pellets to be excellent value compared to other options available.
It’s great to know you were happy with both the price and the overall service. We really appreciate you taking the time to share your experience.
If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
KM
Amazing value and and a great product
Amazing value and and a great product, all wrapper up with a further £1 discount
8 avril 2026
Réponse de ecoblaze
Dear Michael,
Thank you for your feedback. We’re delighted to hear that you found the product to be amazing value and of great quality, and that the additional discount made it even better.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
KM
Réponse de ecoblaze
Dear Colin,
Thank you for your feedback. We’re pleased to hear that you’re happy with the product and that it has been working well for you. It’s great to know you also found it competitively priced compared to other retailers.
We really appreciate you taking the time to share your experience and look forward to serving you again in the future.
Kind regards,
KM
Illegal!! Misleading consumers and Unsafe marketing of products
Do not order from this website! I ordered ‘quality wood pellets perfect for pizza ovens’ which were sold as food safe and we have received cat litter (labelled as premium cat litter with a picture of a cat on the front) which contain glue and are absolutely not food safe.
The email address on the website does not work, my emails just kept bouncing back and when calling up the number provided on the website, the people were unhelpful and refused to accept liability or provide me with a refund.
I don’t normally complain but this goes against all advertising standards and is exceptionally dangerous to suggest cat litter is food safe. I would strongly encourage EcoBlaze to amend their product pictures and descriptions to ensure they are not misleading their customers which is a legal offence Under the Consumer Protection from Unfair Trading Regulations 2008 and the Digital Markets, Competition and Consumers Act 2024, it is a criminal offence to deceive consumers.
9 avril 2026
Avis spontané
Réponse de ecoblaze
Dear Evie,
Thank you for your feedback. We’re very sorry to hear about your experience and understand the seriousness of the concerns you’ve raised regarding the product received and its suitability for use.
We also regret the difficulties you experienced when trying to contact us and your dissatisfaction with the support provided. This is not the level of service we aim to deliver.
We appreciate you taking the time to share your experience, and your comments will be reviewed carefully to ensure that product information, descriptions, and communication processes are clear, accurate, and meet the required standards.
Kind regards,
KM
Good service
The ecoblaze website is easy to use and find the product you want. Delivery for my order was free and quick given it included Easter. The firelighters are in a cardboard box and were packed into a large plastic bag. During the journey the parcel received some rough handling. The top of the boxes have a perforation to assist opening and one of my boxes had split open. Using a cardboard box for shipping might help. Or perhaps not using Evri as their driver dumped my parcel at my gate so I had no idea it was there.
3 avril 2026
Réponse de ecoblaze
Thank you for your detailed feedback—we really appreciate you taking the time to share your experience.
We’re glad to hear you found the website easy to use and that your delivery arrived quickly, especially over the Easter period. It’s also great to know you’re happy with the firelighters themselves.
We’re sorry, however, to hear about the condition your order arrived in and the delivery experience. This is certainly not the standard we aim for. Your comments regarding the packaging and courier handling are very helpful, and we will pass this feedback on to both our packing team and the courier to help improve our service.
Thank you again for your honest review—it really helps us do better.
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Economical , environmentally sustainable and actually work!
Looking for an economical and environmentally sustainable way of lighting the fire and these seemed to be the best I could find.
Having used now a couple of times they keep the light for the length we need to light our multi fuel (with logs and coal).
The size of box means no scrabbling to buy every couple of weeks and the cost is half that of the local stores.
Will re-order when the time comes.
29 mars 2026
Réponse de ecoblaze
Thank you for your wonderful feedback!
We’re really pleased to hear that you’re finding the firelighters both economical and environmentally sustainable, and that they’re performing well for your multi-fuel setup. It’s great to know the larger box size and value are making things more convenient for you too.
We truly appreciate your support and look forward to your next order!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Terrible product
Terrible product. Do not buy. Full of very small cuttings of firelighters equivalent to about four 10p pieces is stuck together. Complained to them by email rang to check they had the email and heard nothing since (about a week ago). I will never buy from them again.
28 mars 2026
Réponse de ecoblaze
Dear Elisabeth,
Thank you for your feedback. We’re very sorry to hear that you were disappointed with the product and that it did not meet your expectations. We understand how frustrating it must have been to receive an item that was not as described.
We also regret that you did not receive a response after contacting us, and we appreciate you taking the time to share your experience. Your comments will be used to review both our product quality and communication processes to help improve our service going forward.
Kind regards,
KM
Easy to order although next day…
Easy to order although next day delivery was promised which should have been Friday but they did not arrive until Tuesday unfortunately I was not at home but Evri delivered and left parcel where I asked them to.
27 mars 2026
Réponse de ecoblaze
Thank you for your feedback.
We’re glad to hear you found the ordering process easy and that your delivery instructions were followed. However, we’re sorry that your order did not arrive as expected on the promised next day delivery and understand how disappointing that can be.
We appreciate you bringing this to our attention and will share your feedback with the courier to help improve the reliability of our delivery service.
Thank you again for your review—it’s really helpful for us to continue improving.
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Let down by poor delivery service from…
Let down by poor delivery service from EVRI, advertised as delivered by a certain date. Actually delivered 3 days later and in multiple packages.
Products look good but arrived late.
Maybe the delivery date should not be advertised if they can not use a service that actually delivers as advertised
28 mars 2026
Réponse de ecoblaze
Dear David,
Thank you for your feedback. We’re sorry to hear that the delivery did not meet expectations and arrived later than the advertised date, particularly as it was split into multiple packages. We understand how frustrating this can be when you are relying on a specific delivery timeframe.
We’re pleased to hear that the products themselves look good, but we appreciate that the delay impacted your overall experience. Your comments regarding delivery expectations and carrier performance are noted and will be used to review how we communicate delivery times more clearly.
Kind regards,
KM
Réponse de ecoblaze
Dear Dorothy,
Thank you for your feedback. We’re sorry to hear that you have only received part of your order via Evri. We understand how frustrating this can be and appreciate how inconvenient it is when a delivery arrives incomplete.
We will look into this issue with the courier to ensure the remaining items are located and delivered to you as soon as possible. Thank you for bringing this to our attention, and we appreciate your patience while this is being resolved.
Kind regards,
KM
Réponse de ecoblaze
Thank you for your great feedback!
We’re really pleased to hear you found the process smooth and straightforward, and that the product is looking promising. We hope it lives up to expectations once you start using it!
We appreciate your support and look forward to hearing how you get on.
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Réponse de ecoblaze
Thank you for your fantastic feedback!
We’re really pleased to hear you’re happy with the product, the price, and the speedy delivery. That’s exactly the experience we aim to provide.
We truly appreciate your support and hope to serve you again soon!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
As always excellent product and service
30 mars 2026
Réponse de ecoblaze
Thank you for your continued support!
We’re delighted to hear that you’re consistently happy with both our product and service. It really means a lot to us.
We look forward to serving you again soon!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Réponse de ecoblaze
Thank you for your feedback!
We’re really pleased to hear you’re happy with the product. We appreciate your support and hope to serve you again soon!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Ordering was easy.
Ordering was easy.
Kept informed of the progress of my order.
Delivered promptly
26 mars 2026
Réponse de ecoblaze
Thank you for your great feedback!
We’re really pleased to hear that you found the ordering process easy, were kept well informed, and that your delivery arrived promptly.
We truly appreciate your support and hope to serve you again soon!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
I haven’t seen it yet?
25 mars 2026
Réponse de ecoblaze
Dear Alan,
Thank you for your feedback. We understand your concern regarding your order. We’re pleased to confirm that your delivery has now been completed.
We apologise for any uncertainty while you were waiting and appreciate you taking the time to share your experience.
Kind regards,
KM
Réponse de ecoblaze
Thank you for your kind review!
We’re really pleased to hear that you found the product easy to light and that it’s doing the job well. It’s great to know you’re happy with your purchase.
We appreciate you taking the time to share your feedback and hope to serve you again soon!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
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