Good overall experience, nice website, great product range and very competitive pricing inc free next day delivery. The only negative was the “delivery” aspect, I ordered at 2:20pm on 22nd and... Voir plus
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Lisez les avis des autres
Content was good as previously, contained in hessian bags further enclosed in cardoard boxes which strained to constrain the bags! It was easier to move the bags, which, although heavier, were better... Voir plus
L'entreprise a répondu
Incredibly pleased with this purchase. I didn’t expect to be able to light a large log burner with just 1 eco firefighter, but have now done so on each of the 3 occasions I have tried. So a great savi... Voir plus
L'entreprise a répondu
This was my 2nd order of these firelighters. I discovered that the first order front September 2025 , whilst they work well, were used up sooner than expected and calculated the box had contain a max... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de ecoblaze
Écrit par l'entreprise
Ecoblaze stands as a champion for natural, sustainable, quality products. We have worked with the same suppliers for many years. This ensures consistent quality and as we grow, our partners grow with us.
We are part of White Horse Energy, the largest online retailer of wood based home fuels in the UK. We have achieved this through a commitment to product quality, backed up by a dedicated and passionate team. If you aren't yet an Ecoblaze customer, you might want to check out what our customers say about us
We are part of White Horse Energy, the largest online retailer of wood based home fuels in the UK. We have achieved this through a commitment to product quality, backed up by a dedicated and passionate team. If you aren't yet an Ecoblaze customer, you might want to check out what our customers say about us
Coordonnées de contact
White Horse Energy, 1st Floor, Globe House, Love Lane, GL7 1YG, Cirencester, Royaume-Uni
- 01285402000
- sales@ecoblaze.co.uk
- ecoblaze.co.uk
4,4
Excellent
534 avis
A répondu à 80 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Excellent service
Excellent service. Free postage and packaging. Logs and fire lighters super quality. Will definitely buy again.
24 mars 2026
Réponse de ecoblaze
Thank you so much for your fantastic review!
We’re delighted to hear you were happy with the service, as well as the quality of the logs and firelighters. It’s great to know everything met your expectations.
We really appreciate your support and look forward to supplying you again in the future!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Réponse de ecoblaze
Thank you for your review!
We’re really pleased to hear you found the service excellent, though we’re sorry that delivery didn’t arrive the next day as expected. We understand how important timely delivery is and appreciate you bringing this to our attention.
Your feedback helps us improve, and we hope to provide a smoother experience on your next order.
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Réponse de ecoblaze
Thank you for your wonderful review!
We’re thrilled to hear you’re happy with our service and truly appreciate your kind words. It means a lot to us, and we look forward to serving you again soon!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Really good web page,easy to scroll…
Really good web page,easy to scroll through and to order goods. Very good prices. Delivery was very quick, really impressed with this company.
23 mars 2026
Réponse de ecoblaze
Thank you for your fantastic review!
We’re thrilled to hear you found our website easy to use, enjoyed our prices, and were impressed with the speedy delivery. Your kind words mean a lot, and we look forward to serving you again soon!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Miss to deliver some ordered items
19 mars 2026
Réponse de ecoblaze
Dear Rebecca,
Thank you for your feedback. We’re sorry to hear that some items were missing from your order. We understand how frustrating this can be, especially when you are expecting a complete delivery.
We appreciate you taking the time to share your experience, as it helps us review our picking and dispatch processes to ensure orders are fulfilled accurately in future.
Kind regards,
KM
Réponse de ecoblaze
Thank you for your review!
We’re delighted to hear you’re happy with both the wood and our service. Your feedback is greatly appreciated, and we look forward to serving you again!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Not received my order yet
20 mars 2026
Réponse de ecoblaze
Dear Jayne,
Thank you for your feedback. We’re pleased to confirm that your order has now been delivered. We apologise for any concern caused while you were waiting for your delivery.
We appreciate your patience and thank you for taking the time to share your experience.
Kind regards,
KM
Great product boost EVRI
Great product, good offer for firefighters but for goodness sake don’t use EVRI. They are really poor here in rural Devon. Had to redirect to a post office and travel 15 mile round trip to be sure of everything getting parcel
19 mars 2026
Réponse de ecoblaze
Thank you for your feedback!
We’re glad to hear you’re happy with the product and the offer for firefighters. We’re very sorry to hear about the delivery issues with EVRI—especially in rural Devon. We appreciate you letting us know, and we’ll take this into consideration to improve future deliveries.
We hope this hasn’t caused too much inconvenience and look forward to serving you again under smoother delivery conditions!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Excellent product
Excellent product , my husband finds them better than other things we have tried.
15 mars 2026
Réponse de ecoblaze
Thank you for your review!
We’re delighted to hear that you and your husband are happy with the product and that it stands out compared to others you’ve tried. Your feedback is greatly appreciated, and we look forward to serving you again!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
I purchased 200 fire lighters to try…
I purchased 200 fire lighters to try and the are brilliant will definitely be buying more
10 mars 2026
Réponse de ecoblaze
Thank you for your fantastic review!
We’re thrilled to hear that you found the fire lighters brilliant and that you’ll be buying more. We really appreciate your support and look forward to serving you again soon!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Very poor
Very poor. Ordered for next day delivery.. 10 days went by and nothing.. called up multiple times to be told the product was out of stock but coming back in 'tomorrow'. Multiple days went by again and nothing so I called to cancel the order.
19 mars 2026
Réponse de ecoblaze
Dear Katie,
Thank you for your feedback. We’re very sorry to hear about your experience, particularly the delay after selecting next day delivery and the lack of clear communication regarding stock availability. We understand how frustrating it must have been to repeatedly chase for updates, only to be given uncertain timelines.
We appreciate you taking the time to share your experience, as it highlights where improvements are needed in both our stock management and communication processes.
Kind regards,
KM
Eco friendly product.
My order came the next day, excellent service, glad we found you, will re order again, thank you.
17 mars 2026
Réponse de ecoblaze
Thank you for your kind review!
We’re delighted to hear your order arrived the next day and that you were happy with our service. It’s great to know you’ll be reordering, and we look forward to serving you again soon!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Great product at a great price
19 mars 2026
Réponse de ecoblaze
Thank you for your review!
We’re glad to hear you’re happy with both the product and the price. Your feedback is much appreciated, and we look forward to serving you again!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Réponse de ecoblaze
Thank you for your review!
We’re delighted to hear you’re happy with both our service and the product. We really appreciate your feedback and look forward to serving you again!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Réponse de ecoblaze
Thank you for your review!
We’re pleased to hear you’re happy with the value and fast delivery, and it’s great to know you regularly use our products. We really appreciate your support and look forward to serving you again soon!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Great service and firelighters. Shame about EVRI
I ordered a box of Ecoblaze Natural Firelighters. EVRI had emailed saying they had the parcel and would be delivering in a couple of days. After a week I contacted Ecoblaze who suggested I wait until after the weekend and then contact again. A couple of days later I found my packet wedged between the wall and my back gate. No-one had rung the bell and I had no confirmation email or message until later that afternoon. Then I received an email from EVRI saying they had my parcel from Ecoblaze. I thought this was a delay in EVRI's shoddy system but the next day I received another packet of firelighters. Thank you Ecoblaze. The firelighters are the best I have ever used and I will definitely be ordering more.
21 février 2026
Réponse de ecoblaze
It sounds like your firelighters took the "scenic route" through the Evri system, only to end up in a game of hide-and-seek by your back gate! We’re glad our team could step in to make things right, and it looks like you’ve now got a double supply of the "best firelighters ever" to keep those flames roaring. We’ll keep working on our end to ensure the delivery experience eventually matches the 5-star quality of the product itself.
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Kamva - CS Team
Great product love these
Great product love these, really reasonable price and free delivery.
Can't ask much more than that.
14 mars 2026
Réponse de ecoblaze
The "holy trinity" of online shopping: great quality, a fair price, and free delivery! We’re thrilled that we checked every single box for you. It’s a pleasure to know you’re getting exactly what you need without any of the extra fuss—just straightforward value and a great burn.
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Kamva - CS Team
Super fast delivery
I purchased the fire lighters.
Great product at a great price.
Super fast delivery, they came the next day.
6 mars 2026
Réponse de ecoblaze
Thank you for your wonderful review! We're thrilled to hear you’re happy with the fire lighters, the great price, and the next-day delivery. We really appreciate your support and look forward to serving you again soon!
If you have a moment, we’d really appreciate it if you could share your experience with a Google review here:https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Réponse de ecoblaze
Thank you for your review! We're really glad to hear that the delivery was quick and hassle-free, and that you're happy with the product. We appreciate your support and hope to serve you again soon.
If you have a moment, we’d really appreciate it if you could share your experience with a Google review here:https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
Always speedy service and great quality…
Always speedy service and great quality firewood
4 mars 2026
Réponse de ecoblaze
Thank you for your great review! We're so pleased to hear that you're happy with the speedy service and the quality of the firewood. We really appreciate your support and look forward to supplying you again in the future.
If you have a moment, we’d really appreciate it if you could share your experience with a Google review here:https://g.page/r/CUNM9QJ07AXkEBM/review
Kind regards,
NH
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