Great experience from start to finish. The guys arrived promptly at the said time. I had a new boiler installed and loft insulation on the same day. All went smoothly and according to plan. Would reco... Voir plus
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Excellent service from start to finish. Polite, tidy and very hard working. Highly recommend. Laiba was very efficient with messaging me and keeping me up to date with the whole process. Eco 4 scheme... Voir plus
L'entreprise a répondu
Someone who barely spoke English called me using a phony English name. Didn't introduce his organisation, and started talking about a boiler replacement. When I finally found out who he was and who he... Voir plus
L'entreprise a répondu
The registration & eligibility process was made simple. The admin staff were friendly and efficient. Snow delayed the work but we were kept informed throughout. The men doing the work were hardworking... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
ECO Energy Services offers the Government Funded ECO4 Scheme for free boiler replacement with Installation. Other Grants; 1- First-time central Heating Grant 2- Air-Source heat Pump Grant 3- Insulations Grant. Experience exceptional energy savings with our wide range of free grants provided to low-income household. Save money on energy bills, improve EPC ratings and enjoy sustainable warmth all year.. A Gateway to Boost your EPC Rating & Warmth.
Coordonnées de contact
124-128 City Road, EC1V 2NX, London, Royaume-Uni
- +442045259721
- hello@ecoenergyservices.com
- ecoenergyservices.co.uk
4,3
Excellent
787 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 60 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Got on with the job
Got on with the job, knowledgeable and tidy. Took all rubbish away. Friendly and thoughtful.
4 mars 2025
Réponse de ECO ENERGY SERVICES LTD.
Thank you, Linda. We're glad to hear everything was handled professionally and respectfully. Your kind words about the team's tidiness and thoughtfulness mean a lot.
ECO 4 grant - Poor customer service
Applied, sent in all the relevant information and a survey was set-up for this morning. When a no-show I had to phone them. Spoke to agent, Emma Smith, who then told me I was not eligible despite previous emails saying I was eligible.
I had not received an email to this effect, nor told the survey had been cancelled. She claimed to have phoned me several times. This was not true as there was no missed calls from their number. Wasted a whole morning.
17 juillet 2025
Avis spontané
Réponse de ECO ENERGY SERVICES LTD.
Dear Dr. Lewry,
We’re sorry for the inconvenience and appreciate you bringing this to our attention.
You were initially marked eligible based on ESA, but upon reviewing your documents, it was confirmed to be contribution-based ESA, which unfortunately doesn’t qualify under ECO4 guidelines. We understand this was frustrating, especially after your time was set aside.
We always aim to verify details thoroughly to avoid future issues for our customers. Thank you for your understanding, and we wish you all the best
Réponse de ECO ENERGY SERVICES LTD.
Thank you, John. We appreciate your feedback; it’s great to know you found the team friendly and polite.
So professional and very Easy to talk…
So professional and very Easy to talk and listen too vey quick in installing the new boiler no mess and once again so professional a big thank you 👍
9 juin 2025
Réponse de ECO ENERGY SERVICES LTD.
Thank you, Ward. We're really pleased to hear that you found the process smooth and professional. It’s great to know our team made things easy and left everything tidy. Much appreciated!
Réponse de ECO ENERGY SERVICES LTD.
Thank you, Emma! We're glad to hear you were happy with the work. Our team always aims to give their best; we really appreciate your kind words!
they meet the allocated time
They fix it and able to complete on time and they are professionals, knows what they are doing.
9 mai 2025
Réponse de ECO ENERGY SERVICES LTD.
Thank you, Lulit! We're pleased to hear everything was completed on time and to your satisfaction. Our team always strives to deliver professional and efficient service.
It was great fitted very quickly…
It was great fitted very quickly efficiently a working fine very happy with the job essentially in system is a+
20 juin 2025
Réponse de ECO ENERGY SERVICES LTD.
Thank you, Aaron. We’re pleased to know the installation was completed quickly and efficiently, and that everything is working perfectly. We're delighted you're happy with the system.
Good installation
Polite and very helpful in all areas nothing was any trouble for them
13 décembre 2024
Réponse de ECO ENERGY SERVICES LTD.
Thank you, Gerard! We're glad to hear the team was polite, helpful, and made the process hassle-free for you. We truly appreciate your kind words.
The team of lads you sent to do the job…
The team of lads you sent to do the job were brilliant, friendly and helpful, would recommend to anyone
5 février 2025
Réponse de ECO ENERGY SERVICES LTD.
Thank you, Andrew. We're so pleased to hear that the team made a great impression with their friendly and helpful attitude. Your recommendation means a lot to us!
Very happy with the service
Very happy with the service, replaced my boiler under the ECO government scheme,. Very quick and efficient and great job done.
25 février 2025
Réponse de ECO ENERGY SERVICES LTD.
Thank you for your kind words! We're glad to hear you're happy with the service and that the boiler replacement under the ECO scheme went smoothly. Your satisfaction means a lot to us.
Réponse de ECO ENERGY SERVICES LTD.
Thank you, Akram! We're glad to hear you're happy with your new boiler installation. If you need anything in the future, we're just a call away.
Professional Installation
Very prompt service and professional service. New boiler installed and old back boiler removed.
Had some issues after installation. A bit difficult to get customer service initially. Once we got through, the issue was not related to the new boiler
6 février 2025
Réponse de ECO ENERGY SERVICES LTD.
Thank you for your feedback. We are glad to hear that you were pleased with the installation and the professionalism of the team. We appreciate your patience with the follow-up and are pleased to learn that the issue was not related to the new boiler. If you ever need us again, we are here to help.
They arrived on time the staff was…
They arrived on time the staff was pleasant and efficient
12 février 2025
Réponse de ECO ENERGY SERVICES LTD.
Thank you for your kind words. We're glad to hear everything ran on time and that you found the team pleasant and efficient. We really appreciate it.
The work was completed to my…satisfaction
The work was completed to a professional standard
6 février 2025
Réponse de ECO ENERGY SERVICES LTD.
Thank you, Adeola! We're pleased to hear that the work met your expectations and was completed to a professional standard. Your satisfaction means a lot to us.
Réponse de ECO ENERGY SERVICES LTD.
Thank you for your kind words! We're glad to hear everything went smoothly and that you found our team polite and helpful.
Réponse de ECO ENERGY SERVICES LTD.
Thank you, Jane! We're so pleased to hear you found our service reliable and efficient. It's great to know our engineers made a positive impression too.
❌workmen stole money and jewellery ❌
❌❌❌😡One of the workmen stole £500 and jewellery when they was supposedly doing the work in the loft 😡❌❌❌ BEWARE
13 mai 2025
Avis spontané
Réponse de ECO ENERGY SERVICES LTD.
Thank you for taking the time to share your concerns, and we’re genuinely sorry to hear how you’re feeling.
We want to make it clear that Eco Energy Services takes such allegations very seriously. All our team members are carefully vetted and work under nationally recognized standards, including TrustMark and MCS certifications, which are in place to protect and reassure customers like yourself.
We have a long-standing record of successfully resolving any installation-related concerns, and many of our customers have expressed satisfaction with the way we've handled issues swiftly and professionally—always with the aim of relieving any stress or inconvenience.
To date, we’ve not had any confirmed incidents of this nature, but we are committed to fully investigating any claims that arise. We kindly ask that you reach out to us via the official email listed on our website so we can look into this matter thoroughly and support you further.
Customer trust means everything to us, and we will do everything we can to ensure your concerns are properly addressed
Liars and Fake people
7 avril 2025
Avis spontané
Réponse de ECO ENERGY SERVICES LTD.
We’re genuinely sorry to see a review like this, especially without any detail for us to understand what may have gone wrong.
At Eco Energy Services, we take pride in being honest, transparent, and committed to delivering real results under the ECO4 Scheme. We always aim to resolve any issues promptly, as reflected by the many positive experiences shared by our customers.
If you’ve had a disappointing experience, please reach out to us via the official email listed on our website—we would truly appreciate the opportunity to understand your concerns and make things right.
This company is just a nuisance I am…
This company is just a nuisance I am referring to their phone calls. Every day. Told to remove my name I am not interested. But they take no notice. I am sick of them.
15 mai 2025
Avis spontané
Réponse de ECO ENERGY SERVICES LTD.
Thank you, Sue, for your feedback, and we're genuinely sorry to hear that you’ve felt frustrated by our contact attempts.
Please allow us to clarify that we only reach out to individuals who have shown interest in the ECO4 grant and have provided their contact details—along with preferred times for communication—through an application or enquiry. We strictly follow GDPR guidelines and do not contact individuals without consent.
Our aim is to assist households who are eligible for the grant and may benefit from energy-saving improvements, not to cause any inconvenience. If your contact preferences have changed or you no longer wish to be contacted, we sincerely apologise and encourage you to email us via the official address listed on our website so we can update our records immediately
Many Thanks
After care service is shocking
After care service is shocking
I was called to have a follow up inspection for work done..that’s a whole other episode…
They didn’t turn up. A day out of my life for nothing..
A further phone conversation to re book another visit to inspect work…I say this lightly.
And guess what!!!another fail to show..
Just another government funded make money don’t worry about the end product scheme.
I’m sure there is better out there.
8 mai 2025
Avis spontané
Réponse de ECO ENERGY SERVICES LTD.
We completely understand how frustrating it must be to set aside your time for a visit that doesn’t go ahead,not just once, but twice. That’s genuinely not the experience we want anyone to have, and we’re really sorry for the inconvenience this has caused.
Follow-up inspections are in place to make sure everything meets the standards our customers deserve, and we regret missing the mark in your case. Things like this are certainly not ignored on our end; we take them seriously, and when issues arise, we work hard behind the scenes to fix them quickly.
The ECO4 scheme is designed to help people improve their homes, not to cause more hassle. If you’re open to it, we’d appreciate a quick message to our official email (you’ll find it on the website) so we can personally ensure the matter is dealt with properly.
Thanks again for bringing it to our attention; we really do want to get this sorted for you
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