Good product, good heat, no mess & ideal for burning in stoves. Environmentally good Only have to clean out ashes twice weekly. Delivery on 3/4 pallet so can store enough for the winter in a small... Voir plus
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We preordered Pinikay ecologs, these came in earlier than expected and were delivered the next day. We got a text message and a phone call to let us know, cannot fault the service! The delivery driver... Voir plus
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More RUF briquettes ordered, as I find them absolutely fantastic in my stove. They throw out great heat with little ash remains. Small bit of a delay on dispatch but kept updated on same. Also, cred... Voir plus
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Ordered Friday 20th December. Got immediate check in call from Ecologs Logistics to ask if Monday delivery - 23rd December - was OK? It was more than OK. Delivered Monday 23rd early afternoon.... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Ecologs.ie is Ireland’s trusted supplier of eco-friendly wood fuels since 2009. We deliver premium eco logs, wood briquettes, kiln dried firewood, and eco firelighters with Free Nationwide Delivery. We focus on sustainable and quality wood fuels that bring warmth and comfort to your home.
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4,9
Excellent
331 avis
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Good products , excellent support!
I purchased RUF briquettes, beech wood, kindling and natural firelighters. Good quality and fast Delivery.
Customer service excellent too, sending me a small video on how to light briquettes! Thank you Michael!
7 novembre 2023
Réponse de Ecologs.ie
Thank you!
Can't really see how you could improve…
Can't really see how you could improve the service. Logs delivered on scheduled very soon after order made. Happy with product.
2 novembre 2023
Réponse de Ecologs.ie
thank you!
Ruf eco logs wouldn’t be for me
Ruf eco logs wouldn’t be for me. Smokey and slow to light, ok once burning but very ‘dusty’ while storing so won’t be buying again.
3 novembre 2023
Réponse de Ecologs.ie
Thank you for leaving your feedback. The larger RUF sample pack you bought are dense and need to be started properly, to make stronger initial fire in order to achieve clean burning. Being "smokey" is a sign you have not established the fire hot enough and your system is not at operational heat, possibly airflow restricted. We have a handy video on the product page how to light the RUF on fire and it is very easy once you follow the little system, once these are lit on fire the heat is enormous. Please note we do other products that might be better suited to your personal liking, easier and faster to establish on fire. We are open to advise anyone in their choice via our com channels.
Réponse de Ecologs.ie
Thank you.
Réponse de Ecologs.ie
Thank you.
Super heat from the logs
We have just lit up a fire with the wood we received recently, the logs are very dry and there is a super heat from the fuel. Delivered on time, happy overall.
22 septembre 2023
Very helpful
Any time I had a query, Michael was on hand to help me with it. Very helpful and timely. Highly recommended.
4 octobre 2023
Réponse de Ecologs.ie
Thank you!
Quick delivery and great communication
Quick delivery and great communication. Would recommend to anyone
25 septembre 2023
Réponse de Ecologs.ie
Thank you!
My daughter got the logs very quickly…
My daughter got the logs very quickly after I ordered them. They were well protected from rain and the driver rang her before they delivered. Thank you
Sincerely,
Gay Brown
28 septembre 2023
Réponse de Ecologs.ie
Thank you!
Product as described
Product as described, delivered in timely fashion, good communication from the office, helpful service, will return again once I run out from the wood briquettes.
22 septembre 2023
Réponse de Ecologs.ie
Thanks!
Good product but price has nearly…
Good product but price has nearly doubled in the last years. Looking forward to the old prices in the coming years as energy prices decline? 5 Stars for service, response and delivery. Very professional. The price is competitive ie compares to rival suppliers even those that manufacture here in Ireland!
27 septembre 2023
Doubled in price in 1 year.
I give 3 stars for the almost double price increase. Last year it was €390/pallet, this year €659. Otherwise it is a good service, fast delivery, etc.
13 septembre 2023
Réponse de Ecologs.ie
Thank you for taking the time to leave us a review. Unfortunately this is a negative worldwide phenomenon and it is not a secret that the cost of wood material and energy have spiraled in recent years. As much as we dislike it we were forced to adjust the prices as other merchants in order to continue to serve our customers. Rest assured we remain competitive at this economic climate. Thank you for your continuing support!
Excellent and efficient service
Excellent and efficient service. Have recommended to my neighbour also.
22 septembre 2023
Réponse de Ecologs.ie
Thank you!
Great product and prompt service with…
Great product and prompt service with great communication from company
21 septembre 2023
Réponse de Ecologs.ie
Thank you!
Great logs and service
Love the rocket blaze logs…great heat from just a few logs in the stove. Delivery was very fast and Ecologs kept us informed of dispatch date. Highly recommend.
20 septembre 2023
Réponse de Ecologs.ie
Thank you!
Quality products, reliable service
As expected, good quality products, reliable and friendly service. Will buy again.
22 septembre 2023
Réponse de Ecologs.ie
Thank you!
Rain damaged product
I received my order on a rainy day and wasn't at home to take it in. Some product got wet and damaged. I contacted the company and this was sorted out. Might be better to use waterproof packaging.
14 septembre 2023
Avis spontané
Réponse de Ecologs.ie
Thank you for taking the time to review us. We are sorry to hear you are dissatisfied. Please note we have delivered the product in perfect shape and communicated this all along. Our T&C are very clear and state that once delivered the product is in the care of the customer. The packaging is not sub-standard, only not waterproof and that is clearly disclosed on our website and on the dispatch communication. The product is not meant to be left under the elements as the wood briquettes absorb water and this was clearly the case. In fact we take pride in our CS and we never disregard any of our our customer's emails, ph. calls, chats etc., we provide clear and transparent information along with quality products!
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