Ordered an item from EconoMed which was taking longer than expected to arrive. Contacted their team online via the chat function and was assisted by Amelia. She was open and honest and said that there... Voir plus
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Placed order on 3rd Dec 25, only once payment taken did thy state delivery would be in 1-2 wks. No order received. No reply to online web contact form, no reply to emails. Phone number is a London num... Voir plus
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A Great Customer service team that rushed through a very urgent order and assisted with a warranty issue equally as urgent.
L'entreprise a répondu
Ordered something almost TWO months ago and haven’t received the products or any updates at all. Emailed (only contact method available) twice and received exactly the same standard / automatic reply... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
EconoMed is a UK-based supplier of medical consumables, healthcare equipment and clinical accessories. We supply products to healthcare organisations, private clinics, businesses, practitioners and customers who require reliable medical and healthcare supplies from a UK-registered company. Our online catalogue focuses on products that are available through our UK fulfilment process, with clear product information, visible pricing, delivery details and customer support available before purchase. EconoMed is operated by Economedical Ltd, a company registered in England and Wales.
Coordonnées de contact
Warwick, Royaume-Uni
- 07723523264
- info@economed.co.uk
- economed.co.uk
3,1
Moyen
23 avis
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A répondu à 92 % de ses avis négatifs
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A Great Customer service team.
A Great Customer service team that rushed through a very urgent order and assisted with a warranty issue equally as urgent.
3 juin 2026
Avis spontané
Réponse de EconoMed
Thank you for taking the time to leave this lovely review, Rick! We're delighted that we could assist with your urgent order and get everything sorted out swiftly for you. It was an absolute pleasure helping you!
EconoMed Review
Ordered an item from EconoMed which was taking longer than expected to arrive. Contacted their team online via the chat function and was assisted by Amelia. She was open and honest and said that there had been an error and that the shipment had been sent back to the supplier in Germany. Amelia apologised for the delay and kept in contact every few days to keep me updated about my purchase. I appreciated the consistency of dealing with the same person and their honesty. Hassle free and now fully resolved.
5 mai 2026
Avis spontané
Réponse de EconoMed
Hi Jamie, thank you for the feedback. We are really glad that Amelia could help with this.
Thank you for your patience while we got your items delivered to you, and thank you for choosing EconoMed. If you ever need anything else, please just drop our team an email at info@economed.co.uk.
Great communication
Great communication, arrived as expected. Thank you so much!
17 avril 2026
Avis spontané
Réponse de EconoMed
Hi Lottie, thank you so much for the review! We are glad to hear everything arrived safely and as expected. We really appreciate your feedback and your business!
Ordered a number of supplies for our…
Ordered a number of supplies for our first aid kits - express shipping, great comms and very happy with the stock we received.
6 avril 2026
Avis spontané
Multiple products - great service
I ordered a number of products. All arrived with great communication around anticipated delivery etc. Great value for money vs peers, couldn’t be happier.
20 avril 2026
Avis spontané
Réponse de EconoMed
Hi Martha,
We really appreciate your feedback! Providing great communication and competitive value is exactly what we strive for, so it’s fantastic to hear we hit the mark for you.
Thank you for your support, and please let us know whenever we can help you again.
Kind regards,
The EconoMed Team
Helpful experience
Helpful experience - we ordered x3 products and they delivered on time, no fuss.
14 janvier 2026
Avis spontané
Quick and efficient service
Very good service - we needed multiple stock items in a hurry and Economed delivered on time and efficiently.
1 avril 2026
Avis spontané
Great experience with EconoMed
Great experience with EconoMed. I chose express shipping and my order arrived the next day. Best price I could find and great quality product. Will be using them again! Thank you
6 avril 2026
Avis spontané
Great experience, would recommend
Very smooth experience with Economed from start to finish. Communication was clear, and my order was handled quickly.
The pricing was competitive, and the overall customer service exceeded my expectations. I will definitely be returning as a customer in the future. Thank you.
6 mars 2026
Avis spontané
I had a very frustrating experience…
I had a very frustrating experience with Economed.
I ordered a chair in black, but was sent the wrong colour (white). I contacted them immediately, and while they acknowledged the mistake, the way this was handled afterwards has been completely unacceptable.
The incorrect item was eventually collected from me last week, and I was told that the correct item would be sent out. Since then, I have received no update, no dispatch confirmation, and no delivery date. I am now left without the item I paid for and with no clear communication from the company.
This has been a long, drawn-out process with constant back and forth, and very poor customer service throughout. It should not take this much effort to resolve a simple mistake on the company’s part.
I would strongly advise others to be cautious when ordering, as the aftercare and communication have been extremely disappointing.
5 mars 2026
Avis spontané
Réponse de EconoMed
Hi Akhil,
Please accept our sincere apologies for the frustrating experience and the breakdown in communication you encountered with your order. Sending the incorrect item and failing to provide timely updates does not reflect our standards, and we completely understand your disappointment.
We want to assure you that your feedback has driven direct operational changes within our company. We have since restructured our team and appointed a new Head of Customer Services, Amelia, who now personally oversees our administrative desk to ensure all fulfillment inquiries, tracking updates, and exchanges are handled rapidly and transparently.
Kind regards, The EconoMed Team
SCAM?
Ordered something almost TWO months ago and haven’t received the products or any updates at all. Emailed (only contact method available) twice and received exactly the same standard / automatic reply saying that there is a “delay due to slower-than-usual customs processing” and offering me a 10% off discount code for next order. Is it a real company with genuine business or just a scam?
18 janvier 2026
Avis spontané
Réponse de EconoMed
Hello Kit,
I am incredibly sorry that you’ve been left in the dark for two months. Reading your feedback, I completely understand why you’d be frustrated—and concerned. Please rest assured that we are a genuine business, but in this instance, we have clearly failed to provide the level of service you deserve.
Automated replies are meant to provide quick updates, but I realize that receiving the same generic message twice feels dismissive when you are waiting on an order. That is not the experience we want for you.
I have personally taken over your case. I am currently investigating the exact status of your shipment with our logistics partner to see why it had stalled beyond the usual customs delays.
Thank you for your patience, even though it has been tested. We are committed to making this right.
Best regards,
Fred Hopkinson
CEO
My personal phone number has been…
My personal phone number has been listed on this business profile by mistake.
I am not connected to this company in any way. Because of this error, I am receiving many calls from customers about orders and problems related to this business.
This is causing serious inconvenience and confusion.
Please urgently remove my phone number from this listing and investigate this issue.
13 février 2026
Avis spontané
Réponse de EconoMed
Dear Adnan,
Thank you for bringing this to our attention. Please accept our sincerest apologies for the frustration this has caused; we understand how vital clear communication is, and we are genuinely sorry for the lapse.
The number you mentioned is indeed our official company line. We are currently investigating why it appears to have been changed or disconnected, as this was certainly not intentional. To help us get to the bottom of this and resolve it for you immediately, could you please let us know how long you have had this specific number for us? This will help us determine if there has been a technical migration error or a mistake in our records.
We are committed to fixing this right away. In the meantime, please feel free to reach us via 07723523264 and info@economed.co.uk so we can assist you with your original inquiry.
We value your patience while we straighten this out.
Best regards,
Serious concerns regarding non-delivery and lack of communication
I am extremely concerned about my experience with Economed and feel it is important to raise this publicly.
We placed and prepaid for an order in October 2025. It is now February 2026, and despite repeated follow-ups over several months, we have still not received the goods we paid for. As things stand, we are completely out of pocket.
What is particularly alarming is that there is no telephone contact number listed for the company. In hindsight, this should have been a significant red flag. All communication directs customers to an info@ email address, yet no one ever responds, making it a complete waste of time and leaving customers with no meaningful way to resolve issues.
This is genuinely disappointing, as we are a business that could have placed substantial ongoing orders. Unfortunately, based on this experience, I would not recommend ordering from Economed under any circumstances.
The lack of delivery, transparency, and basic customer support raises serious concerns about the legitimacy and reliability of this company.
5 février 2026
Avis spontané
Réponse de EconoMed
Dear Customer,
Thank you for bringing this to our attention. Please accept our unreserved apologies for the significant delay in your order and the subsequent lack of communication. We understand your frustration; four months is an unacceptable timeframe, and we recognize the impact this has on your business operations.
We want to clarify that we take your concerns regarding our legitimacy very seriously. While we utilize an email-based support system to keep our overheads low and pass those savings on to our customers, it is clear that in this instance, we have failed to meet the standard of service you deserve.
To resolve this immediately, we have taken the following steps:
Priority Escalation: I have personally flagged your case with our logistics and senior management teams.
Direct Investigation: We are currently investigating the status of your October shipment to determine if there was a fulfillment error or a courier loss.
Immediate Contact: A senior member of our team will contact you via your registered email address within the next 24 hours with a definitive update, a tracking number, or a full refund option.
We value the potential partnership you mentioned and truly regret that this has been your first experience with us. We are committed to making this right.
Sincerely,
The Economed Team
Order never shipped
I ordered on the 30th November 2025. I sent them two emails asking for info about the order (16th December 2025 and 4th January 2026) to which they replied and actually said my order should be released ‘Today’ (it didn’t). And of course, just as I mention I would like a refund on my last email (27th Jan), I have yet not received any response from them.
30 novembre 2025
Avis spontané
Réponse de EconoMed
Thank you for bringing this to our attention. Please accept our unreserved apologies for the significant delay in your order and the subsequent lack of communication. We understand your frustration; four months is an unacceptable timeframe, and we recognise the impact this has on your business operations.
We want to clarify that we take your concerns regarding our legitimacy very seriously. While we utilise an email-based support system to keep our overheads low and pass those savings on to our customers, it is clear that in this instance, we have failed to meet the standard of service you deserve.
To resolve this immediately, we have taken the following steps:
Priority Escalation: I have personally flagged your case with our logistics and senior management teams.
Direct Investigation: We are currently investigating the status of your November shipment to determine if there was a fulfilment error or a courier loss.
Immediate Contact: A senior member of our team will contact you via your registered email address within the next 24 hours with a definitive update, a tracking number, or a full refund option.
We value the potential partnership you mentioned and truly regret that this has been your first experience with us. We are committed to making this right.
Please send an email to me directly at fred@economed.co.uk with your order number and i will do my best to resolve the issue.
Sincerely,
The Economed Team
Possible SCAM?
This company have processed my payment for a chair, not sent confirmation of the order and now will not respond to email or messages on their online chat!
I'd love someone to get in touch.
Unfortunately the number I have for the company goes through to an automated machine saying "out of town" very ominous!
2 février 2026
Avis spontané
Réponse de EconoMed
Hi Emma,
Thank you for your feedback. We take all order inquiries incredibly seriously and want to clarify the status of your transaction.
Our records show that your order was canceled and a full refund of £122.04 was processed back to your original Visa card (ending in 5036) on 7 February. An automated refund confirmation email was sent to your registered email address at that time.
We are very sorry for the frustration and communication delay you experienced surrounding your order.
Kind regards,
The EconoMed Team
Scammers
Scammers - beware! Ordered 16th Dec - no delivery - no update - just take your money and state 1-2 week delivery. Thankfully, paid by PayPal so have escalated there. Economed tried to fend off the claim on PayPal even before I escalated it there. They know what they’re doing in advance. Clearly scamming customers.
16 décembre 2025
Avis spontané
Réponse de EconoMed
Hi,
We are deeply concerned by your comments and sincerely apologise for the lack of updates regarding your order. We understand that a delay followed by a lack of communication creates a very poor experience, but we want to reassure you and other customers that we are a legitimate UK business and not a "scam."
Regarding the PayPal claim: When a dispute is opened, our system automatically provides the current status of the order to the portal. This is not an attempt to "fend off" a legitimate concern, but a requirement of the PayPal process. We fully respect your decision to escalate this, and we are cooperating with PayPal to ensure your funds are protected.
We have experienced a severe courier backlog, which has impacted our fulfilment times.
We would value the opportunity to speak with you directly to resolve this. Please contact us at info@economed.co.uk so we can put this right immediately.
Kind regards,
The Management Team at Economed
I placed an order on 30/11/25
I placed an order on 30/11/25 , it stated will deliver in 2 weeks, now I wait for more than a month, no update on the status, I have emailed and filled the form but no reply from this company. So frustrating.
30 novembre 2025
Avis spontané
Placed order on 3rd Dec 25
Placed order on 3rd Dec 25, only once payment taken did thy state delivery would be in 1-2 wks. No order received. No reply to online web contact form, no reply to emails. Phone number is a London number and no reply. Business address in a residential flat in Warwickshire. Appears to be a sham, will be contacting trading standards Avoid at all costs!!!!!!
7 janvier 2026
Avis spontané
Réponse de EconoMed
Dear Nicola,
Thank you for bringing this to our attention. Please accept our sincerest apologies for the lack of communication and the delay in receiving your order. We understand your frustration and can assure you that we are a legitimate business currently experiencing unexpected seasonal delays.
We have located your order from December 3rd and it is currently in transit.
Regarding our address, we operate as a registered UK business and, like many modern companies, utilise a registered office address for administrative purposes. We would like to speak with you directly to resolve this; please look out for an email from our management team today,
Best regards,
The Management Team at EconoMed
Placed an order on the 15th of December…
Placed an order on the 15th of December with express shipment which was 1-2 days, we paid additional fees for this. We never received the goods, the contact number doesn't work and they don't reply to the chat portal online nor by email. I ordered something, with the need to get this in quick for an order, we never received this, very disappointed.
15 décembre 2025
Avis spontané
Réponse de EconoMed
I am so sorry that we’ve let you down. We know that when you pay for express shipping, you are counting on us to deliver on time, and it’s clear we failed to do that and failed to keep you informed.
I have alerted our warehouse and support teams to look into your order from December 15th immediately. Please send a quick note to info@economed.co.uk so I can personally ensure this is resolved for you today, whether that is a priority replacement or a full refund.
Sincerely, Fred Hopkinson
Founder
Avoid. They take your money and don’t deliver the goods. They ignore your emails.
I ordered items on the 10th of November. No items, no communication, no refund. Avoid.
10 novembre 2025
Avis spontané
Réponse de EconoMed
Dear Ann-Louise,
We are truly sorry to read your review and deeply regret that we failed to deliver your order on time. We understand your frustration and disappointment, and we sincerely apologise for the inconvenience this has caused you.
Please be assured that we have already cancelled your order and processed a full refund for the purchase price.
You should see the refund deposited in your account within 3-5 business days.
We are currently reviewing our delivery and processing procedures to ensure that this type of delay does not happen again. Thank you for your patience, and we hope you will give us another opportunity to provide you with the excellent service you deserve in the future.
If you have any questions regarding the refund process or anything else, please do not hesitate to contact our customer service team directly.
Sincerely,
Fred
Customer Service Manager
EconoMed
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