Spirometer took longer to be delivered than we were first told. Disposable Mouth Pieces for Peak Flow do not fit and have emailed to let you know but not had a reply and also have called your office a... Voir plus
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Lisez les avis des autres
Really easy to navigate through website, found what I was looking for and delivered in a few days, great quality
L'entreprise a répondu
Awful. Customer service non existent. Never received my order. Waited to supposed delivery date and nothing received, so I call, they said they would call me back, they never did! So I emailed and the... Voir plus
L'entreprise a répondu
As many of the other reviews suggest, I find this company’s service quite concerning. This is the second order I have attempted to place, and once again, I have received no updates regarding it... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de matériel médical
- aussi dans
- Centre médical
- Fabricant de matériel médical
- Fournisseur d'équpement médical
- Groupe médical
- Services médicaux de proximité
Écrit par l'entreprise
Vena Cava is a UK-based supplier of high-quality medical equipment, clinical consumables, and healthcare essentials, serving NHS organisations, private clinics, care homes, universities, and individual healthcare professionals. Built with a strong focus on reliability, efficiency, and value, we aim to simplify the sourcing of medical supplies for professionals who need dependable products without delays or complications. Our product range covers everything from diagnostic equipment and stethoscopes to infection control products, medical furniture, and everyday clinical consumables. We work closely with trusted manufacturers and recognised healthcare brands to ensure that every product we supply meets strict quality and performance standards expected in modern clinical environments. At Vena Cava, we understand that timely delivery and clear communication are critical in healthcare. That’s why we prioritise fast dispatch, transparent order updates, and responsive customer support. Whether you are placing a routine order or sourcing specialised equipment, our goal is to make the process seamless and stress-free. We are continuously expanding our catalogue and improving our service to meet the evolving needs of the healthcare sector. With a growing customer base across the UK, Vena Cava is committed to becoming a trusted long-term partner for medical procurement. Explore our full range at www.venacava.co.uk and discover a smarter way to source medical supplies.
Coordonnées de contact
20 Wenlock Road, N1 7GU, London, Royaume-Uni
- +442080583531
- contact@venacava.co.uk
- www.venacava.co.uk
2,8
Moyen
56 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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CLAIM 5588
El dia 16 de septiembre hize una compra y la entrega estaba pautada para el 26 de septiembre el 30 envíe un reclamo con mi número de orden 5589 y me respondieron que hubo un problema y me devolvería mi dinero y YO LE ESCRIBI Y LES DIJE QUE MI TARJETA ERA DE VENEZUELA Y LOS BANCOS ME EXIGEN EL ARN (transacion bancaria ) para devolver mi dinero y HOY 11 DE OCTUBRE NO ME HAN ENVIADO NADA
16 septembre 2026
Avis spontané
Réponse de Vena Cava
Hola,
Te hemos enviado por correo electrónico el número de referencia de la transacción (ARN) de tu reembolso: 85383906275500026322563. Puedes compartirlo con tu banco para que localicen el reembolso.
Te pedimos disculpas por la demora y las molestias ocasionadas. Si consideras que el asunto ya está resuelto, te agradeceríamos que actualizaras o retiraras tu reseña. Por supuesto, queda completamente a tu criterio.
Saludos cordiales,
Atención al Cliente
Scalpel blades
Really easy to navigate through website, found what I was looking for and delivered in a few days, great quality
9 octobre 2026
Avis spontané
Réponse de Vena Cava
Thank you for your lovely feedback! We’re pleased you found our website easy to navigate and that your order arrived promptly. It’s great to hear you’re happy with the quality too.
We appreciate your support and look forward to welcoming you back.
For medical supplies you would think…
For medical supplies you would think they'd treat them with urgency. It's been a whole week and they haven't dispatched it.
27 septembre 2026
Avis spontané
Réponse de Vena Cava
We’re very sorry that your order was not dispatched after a week. We understand the importance of receiving medical supplies promptly, and we apologise for the delay and inconvenience caused.
A refund has now been processed to your original payment method. We appreciate that this does not undo the frustration of waiting, and we’re sorry we let you down on this occasion.
Kind regards,
The Vena Cava Team
Really good service
Really good service, there was a small problem with my order which they were quick to contact me about and got sorted out without any problems
24 septembre 2026
Avis spontané
Réponse de Vena Cava
Thank you for your kind review. We’re pleased that we were able to contact you quickly and resolve the issue with your order smoothly. We really appreciate your understanding and support!
Good quality and fast delivery
Good quality and fast delivery, will order again. Thank you!
25 septembre 2026
Avis spontané
Réponse de Vena Cava
Thank you, Sherry, for your lovely 5-star review. We’re delighted to hear that you were pleased with the quality and fast delivery. We really appreciate your support and look forward to serving you again!
Needed a replacement battery for AED
Needed a replacement battery for AED. This was in stock. Arrived in 2 days. Very happy!
15 septembre 2026
Avis spontané
Réponse de Vena Cava
Thank you for your excellent review! We’re delighted that we had the AED replacement battery in stock and that it arrived quickly. We really appreciate your business and hope to serve you again in the future.
Prompt delivery
I bought the Micro-Fine insulin syringe, box of 100. The delivery was prompt and i received it on time.
1 septembre 2026
Avis spontané
Réponse de Vena Cava
Thank you for your review! We’re delighted your Micro-Fine insulin syringes arrived promptly and on time. We really appreciate your order.
Orders never arrive
As many of the other reviews suggest, I find this company’s service quite concerning.
This is the second order I have attempted to place, and once again, I have received no updates regarding its progress. When I contacted customer service, I was told they would need to check with the warehouse and would call me back. I never received a call back.
I did eventually receive a refund for my first order, but the amount of time wasted waiting for stock that I needed was extremely frustrating. The fact that I have now experienced the same issue twice is very concerning.
Based on my experience, I would not recommend this company.
24 août 2026
Avis spontané
Réponse de Vena Cava
We’re very sorry for the poor experience you’ve had with both of your orders. We completely understand your frustration, particularly with the lack of updates and the promised callback not being made.
Please accept our sincere apologies for the inconvenience and time wasted. We are reviewing this internally to help prevent this happening again.
Thank you for your prompt service
Thank you for your prompt service, the battery arrived earlier than advised, which is rare as we live in quite a remote area.
11 août 2026
Réponse de Vena Cava
Thank you so much for your kind review. We’re delighted to hear your battery arrived earlier than expected, especially given your location. We really appreciate your feedback and your business.
Réponse de Vena Cava
Thank you for your kind review! We’re really pleased to hear everything went smoothly. We appreciate your support.
Wrong order recieved
Wrong order recieved, contacted for refund but recieved no response
10 août 2026
Réponse de Vena Cava
We’re very sorry about this. Receiving the wrong order is frustrating enough, and you should also have received a prompt response from us. Please accept our sincere apologies for the inconvenience caused.
Spirometer took longer to be delivered…
Spirometer took longer to be delivered than we were first told. Disposable Mouth Pieces for Peak Flow do not fit and have emailed to let you know but not had a reply and also have called your office and asked for a call back to discuss
10 août 2026
Réponse de Vena Cava
We’re very sorry for the delay with your spirometer and for the issue with the mouthpieces. We also apologise that your email and request for a callback were not responded to promptly. Please accept our sincere apologies for the inconvenience caused.
No response when try to get in touch…
No response when try to get in touch with them , order hasn’t arrived and is past the due date
1 août 2026
Avis spontané
Réponse de Vena Cava
We’re very sorry for the delay and the lack of response. Please could you provide your order number so we can look into this for you as quickly as possible?
Ordered almost 2 months ago and have…
Ordered over 2 months ago and have not received my order and my follow up emails have been ignored. Scam company
23 mai 2026
Avis spontané
Réponse de Vena Cava
We sincerely apologise for the delay and the lack of communication. The item was on back order, which unfortunately delayed dispatch. Your order has now been fully refunded. We are sorry for the inconvenience and frustration caused.
Do not order from this company it’s a…
Do not order from this company it’s a scam. Ordered acupuncture needles at the beginning of May, it’s now end of July and I still haven’t received. I have sent multiple emails with no response. Avoid at all costs.
20 juillet 2026
Avis spontané
Réponse de Vena Cava
We sincerely apologise for the unacceptable delay with your order and for the lack of communication you experienced. We can confirm that your order has now been delivered.
We completely understand your frustration and are sorry that your experience fell well below the standard we aim to provide. As the order has now arrived, we would be grateful if you could amend your review to reflect the final outcome.
Once again, please accept our sincere apologies for the delay and inconvenience caused.
We have not received our order
We have not received our order. We have emailed them 2 times and called two times. The tracking says awaiting information. I will now put in a dispute with our bank and order from elsewhere. I wish I had read reviews first as this is clearly a issue with this supplier and I wont be using them again.
11 mai 2026
Avis spontané
Réponse de Vena Cava
We are very sorry to hear about your experience and understand your frustration.
Please note that your order has now been fully refunded. We sincerely apologise for the delay and the communication issues you experienced regarding the tracking update.
We appreciate your feedback, as it helps us improve our service and processes moving forward.
poor customer service
Hi !
i have placed an Order #4474 on 26th march and its not delivered till today, no one is giving me reply and no refund. i need the supply and no response. please talk with them before placing any order as they dont respond after placing order.
26 mars 2026
Avis spontané
Réponse de Vena Cava
We sincerely apologise for the delay and the lack of communication regarding your order.
Please note that a full refund for Order #4474 has now been issued. We understand your frustration and are sorry that your experience did not meet the standard we aim to provide.
Thank you for your feedback, and we apologise again for the inconvenience caused.
Never know what you are going to get
Very frustrating to wait for your parcel too long and then find what you have got is the wrong size.I ordered small dry wipes,and you del medium when on the packaging it clearly had medium,I advise you to send your staff to secsavers but I will never be ordering from hyou again.
23 janvier 2026
Réponse de Vena Cava
Thank you for taking the time to leave your feedback. We’re genuinely sorry to hear about your experience and understand how frustrating it must have been to wait for your order only to receive the incorrect size.
This is certainly not the level of service we aim to provide. If the item delivered was incorrectly labelled or picked, we would have been more than happy to arrange a replacement or refund had we been given the opportunity to resolve this for you.
Please accept our apologies for the inconvenience caused. We take feedback like this seriously and will be reviewing our picking and packing process to help prevent this from happening again.
If you would like us to look into this further, you’re welcome to contact our customer support team directly with your order details.
Item never arrived! Scam!
Item never arrived, raised my concerns via phone, online chat and email with Venacava.co.uk, they ignored all my messages.
After almost 2 months of silence, I raised a case with PayPal, venacava.co.uk failed to respond to PayPal and thankfully, PayPal refunded the full amount.
Company is either a scam or the don't care about its customers.
12 décembre 2025
Avis spontané
Réponse de Vena Cava
We’re very sorry to hear about your experience and understand why you’re upset.
A missed delivery combined with a lack of timely communication is not acceptable, and we sincerely apologise for the frustration this caused. While we are relieved that PayPal was able to resolve the matter for you, we regret that we did not address this sooner or more effectively on our side.
We want to be clear that we are a legitimate UK medical supplier, and situations like this are taken seriously and reviewed internally to prevent recurrence. We would welcome the opportunity to look into what went wrong with your order and the breakdown in communication, so we can learn from it and improve.
If you are open to it, please contact us directly at contact@venacava.co.uk
with your order details, referencing this review, and a senior member of our team will review the case.
Thank you for taking the time to share your feedback.
An extremely organised operation
Had my hospital appointment on the Wednesday and my first parcel arrived on the Friday. This was followed up by a telephone call a few days later when it was explained what the procedure was for future supplies and also the back up help that was available.
12 janvier 2026
Réponse de Vena Cava
Thank you for sharing your experience.
We’re glad to hear your first delivery arrived promptly following your hospital appointment and that our team was able to follow up with a call to explain the process for future supplies and the support available. Continuity of care and clear communication are very important to us, so it’s great to know this was helpful.
Thank you for choosing Vena Cava — we’re always here if you need further assistance.
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