I had a wonderful experience with EcoScent, from the moment I purchased the product to actually receiving it, with great communication throughout. I chose the EcoScent Puck+ – New & Improve... Voir plus
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Lisez les avis des autres
We’ve been using Ecoscent since opening our clinic and have been consistently impressed - not only with the quality of the fragrance and devices, but also with their outstanding customer service.... Voir plus
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The scent we chose was out of stock and initially it took a while to tell us. Initially they provided an equivalent which was not our favourite. We are trialing a unit in a reception area and we fed-... Voir plus
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My first experience was great and we love the scent. However when I reordered the package arrived and the glass bottle inside was obviously broken. I have tried emailing to ask for another bottle a... Voir plus
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À propos de l'entreprise
À propos de ecoscent.co.uk
Écrit par l'entreprise
At EcoScent, we are passionate about transforming spaces through the power of scent. As a leading UK-based scent marketing company, we combine innovative fragrance technology with expert knowledge to help businesses and individuals create memorable, immersive environments.
We offer a wide range of premium fragrance oils and advanced scent delivery systems to suit every space. Whether you're enhancing a luxury hotel, retail store, office, or home, our products are designed to boost ambience, increase satisfaction, and leave a lasting impression.
Our mission is to provide outstanding service, trusted expertise, and long-lasting scent solutions that deliver real results. From your first consultation to ongoing support, we’re here to guide you every step of the way.
We proudly serve customers across the globe and are committed to delivering consistent quality in every interaction. At EcoScent, scent is more than just fragrance — it’s an experience that connects people, evokes emotion, and elevates environments.
Discover what scent marketing can do for you. Let EcoScent help you create an unforgettable atmosphere your customers, friends, and family will always remember.
We offer a wide range of premium fragrance oils and advanced scent delivery systems to suit every space. Whether you're enhancing a luxury hotel, retail store, office, or home, our products are designed to boost ambience, increase satisfaction, and leave a lasting impression.
Our mission is to provide outstanding service, trusted expertise, and long-lasting scent solutions that deliver real results. From your first consultation to ongoing support, we’re here to guide you every step of the way.
We proudly serve customers across the globe and are committed to delivering consistent quality in every interaction. At EcoScent, scent is more than just fragrance — it’s an experience that connects people, evokes emotion, and elevates environments.
Discover what scent marketing can do for you. Let EcoScent help you create an unforgettable atmosphere your customers, friends, and family will always remember.
Coordonnées de contact
Unit 17, Greenwich Centre Business Park, 53 Norman Road, SE10 9QF, London, Royaume-Uni
- 02031377283
- ecoscent@ecoscent.co.uk
- ecoscent.co.uk
4,3
Excellent
202 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Hasn’t turned up !
16 avril 2025
Réponse de ecoscent.co.uk
Hello,
Thank you for your feedback. We’re sorry for the delay with your order and any inconvenience this may have caused. There was a slight issue with the order processing between our systems, but we're pleased to let you know this has now been resolved.
Your order is out for delivery today, and as a gesture of goodwill, we’ve refunded your delivery fee.
If there’s anything else you need, we’re always happy to help – you can reach us anytime at ecoscent@ecoscent.co.uk.
Thank you again for your patience and understanding.
The EcoScent Team
delivered on time and product carefully…
delivered on time and product carefully packaged
15 avril 2025
Réponse de ecoscent.co.uk
Hi Angie,
Thank you for your feedback! We’re so pleased to hear your order arrived on time and was carefully packaged. We always aim to deliver a smooth and reliable experience from start to finish.
If there’s anything else we can help with, don’t hesitate to reach out at ecoscent@ecoscent.co.uk—we’re always happy to help!
The EcoScent Team
I bought this after the amazing scent…
I bought this after the amazing scent in my gym from the same system. However despite using it on max settings at 90 percent concentration it doesn’t smell very strong (hardly at all) and is very noisy when spraying. Very expensive for what it is but beautiful packaged
7 avril 2025
Réponse de ecoscent.co.uk
Hi Angie,
Thank you for your honest feedback—we’re glad to hear you were impressed with the scent at your gym and appreciated the packaging, but we’re sorry the experience at home hasn’t matched your expectations.
The scent strength can be influenced by room size, ventilation, and placement, so we’d love to help you optimise the settings for better performance. Regarding the noise, the diffuser operates under 49 dBA, but we understand this can still be noticeable depending on the environment.
Please feel free to reach out to us at ecoscent@ecoscent.co.uk — we’re here to help get things just right for you.
The EcoScent Team
LEGAL ACTION AGAINST ECOSCENT
I am currently in the process of taking them to court as they have sold me an extremely poor quality scent formulation. They keep offering to rework it, but unfortunately the quality is truly subpar, and Shanice Taylor keeps sending me a link to their terms and conditions, not understanding that if a product is poor qualitY, this invalidates their terms and conditions. Quite shocked they would be happy to be taken to court over less than £800, I am guessing business must be bad and they must really need my money. absolutely avoid if you care about your business.
11 avril 2025
Avis spontané
Réponse de ecoscent.co.uk
We’re truly sorry to hear that you feel this way. At EcoScent, we’re passionate about creating beautiful, bespoke fragrances and take great pride in delivering a high standard of service to all our clients.
Your order was for a personalised fragrance, crafted according to your unique brief. As part of this service, we offer up to two reworks to ensure the final scent aligns with your vision – this offer remains open should you wish to continue. As a further gesture of goodwill, we’ve also offered a refund of the delivery fee and arranged the return of the original sample.
Our Terms & Conditions, which are readily available on the website and were agreed to at the time of purchase, are in line with the Consumer Contracts Regulations 2013, which state that bespoke and personalised products are non-refundable. While we fully appreciate that fragrance is subjective, personal preference does not constitute a product fault under consumer law.
That said, we remain entirely committed to finding a constructive and positive resolution. We would be more than happy to continue working with you to refine the scent to your satisfaction. We’re proud to have partnered with hundreds of delighted clients who value the care, craftsmanship, and creativity we bring to every project – and we would very much welcome the opportunity to do the same for you.
Warm regards,
The EcoScent Team
The best home fragrance ever ……
The best home fragrance ever … fantastic customer service…
27 mars 2025
Réponse de ecoscent.co.uk
Hi Sandra,
Thank you so much for your lovely feedback! We're delighted to hear you're enjoying the fragrance and had a great experience with our customer service — that’s exactly what we aim for.
If you ever need anything, we’re always here to help – just drop us a message at ecoscent@ecoscent.co.uk.
The EcoScent Team
Amazing Product! Highly recommend it !
Amazing products with a very extensive list of scents and phenomenal customer service from everyone in the team. EcoScent is a must have for businesses!
13 mars 2025
Avis spontané
Réponse de ecoscent.co.uk
Hi Anita,
Thank you for your amazing feedback! We’re thrilled to hear you’re enjoying our extensive scent range and that our team has provided phenomenal service. It means a lot to us that you’d highly recommend EcoScent!
If you ever need anything, we’re always happy to help—just reach out to us at ecoscent@ecoscent.co.uk.
The EcoScent Team
Attentive team and good communication
Attentive team and good communication.
Good variety of services and products.
Installation of the products is very handy and I trust that if anything goes wrong, they'd be on hand to help.
Shelomi is our main contact and is a great help, meeting in person and showing her the space was a bonus and makes communicating a lot easier.
13 mars 2025
Avis spontané
Réponse de ecoscent.co.uk
Hi Hannah,
Thank you for your kind words! We’re so glad to hear that you’ve had a great experience with our team and found our products and services helpful. It’s wonderful to know that Shelomi has been able to assist you and that meeting in person made things even smoother.
If you ever need anything, we’re always here to help—just reach out to us at ecoscent@ecoscent.co.uk.
The EcoScent Team
Excellent but watch shipping costs
The product quality is excellent. Shipping costs to Ireland were quite high, however I have received feedback from Ecoscent that they are under review and may become more affordable.
3 mars 2025
Réponse de ecoscent.co.uk
Hi Thomas,
Thank you for your feedback. We’re sorry to hear that the international shipping costs were higher than expected. We understand how important affordable delivery is and are always looking for ways to improve our shipping options.
If you’d like to discuss any alternatives or future promotions, feel free to reach out to us at ecoscent@ecoscent.co.uk—we’d love to help.
The EcoScent Team
Lovely high quality scents
Lovely high quality scents! Samples are great and the packaging is lovely!
18 février 2025
Réponse de ecoscent.co.uk
Hi Joanne,
Thank you for your wonderful feedback! We’re so glad you’re enjoying the high-quality scents and that you loved the samples and packaging. We put a lot of care into every detail, so it’s great to hear it made a difference!
If you ever need anything, we’re always happy to help—just reach out to us at ecoscent@ecoscent.co.uk.
The EcoScent Team
Quick service and lovely perfume
Quick service and lovely perfume. Enjoying it daily.
Julie
26 février 2025
Réponse de ecoscent.co.uk
Hi Julie,
Thank you for your kind words! We’re so happy to hear you’re enjoying the fragrance every day and that our service met your expectations.
If you ever need anything, we’re always happy to help—just reach out to us at ecoscent@ecoscent.co.uk.
The EcoScent Team
Good product but very noisy
I bought the ecoscent pro. I have had it for some time now and whilst I really like the scent and the function of the diffuser. It is really loud. I have had to move it out of the rooms we are in the most because it is very noisy when operating.
It says in the description a slight fan noise but I would disagree with the description.
I have to say that I was disappointed, for an otherwise great product
1 mars 2025
Avis spontané
Réponse de ecoscent.co.uk
Hi Nicola,
Thank you for your feedback. We’re glad to hear you’re enjoying the scent and functionality of the EcoScent Mini Pro, but we’re sorry that the noise level hasn’t met your expectations. The diffuser operates at under 55 dBA, as stated in our product specifications, but we understand that sound perception can vary from person to person.
We truly appreciate your honest input and will keep it in mind as we continue to refine our products. If you’d like any assistance in adjusting the settings or finding the best placement for quieter operation, please don’t hesitate to reach out to us at ecoscent@ecoscent.co.uk—we’re happy to help!
The EcoScent Team
Réponse de ecoscent.co.uk
Hi,
Thank you for your feedback. While we’re glad you’re happy with the product, we’re truly sorry to hear that our service didn’t meet your expectations. We’d love the chance to make things right—please reach out to us at ecoscent@ecoscent.co.uk, and we’ll do our best to assist you.
The EcoScent Team
The Rolls Royce of interior scents
The Rolls Royce of interior scents. Not only eco friendly in every way, but, excellent customer service and delivery timescale. An all round professional 5 star company.
5 février 2025
Réponse de ecoscent.co.uk
Hi Jane,
Wow—thank you for such high praise! We’re thrilled to hear you see EcoScent as the Rolls-Royce of interior scents. Providing eco-friendly products, excellent service, and timely delivery is what we strive for, and we’re so happy we could deliver a 5-star experience for you.
If you ever need anything, we’re always happy to help – just reach out to us at ecoscent@ecoscent.co.uk.
The EcoScent Team
The smell is gorgeous
4 février 2025
Réponse de ecoscent.co.uk
Hi Michelle,
Thank you for your kind words! We’re so glad you’re loving the gorgeous scent. If you ever need anything else, we’re always happy to help—just reach out to us at ecoscent@ecoscent.co.uk.
The EcoScent Team
Everything I wanted I got
Everything I wanted I got, so easy to speak to, to help with choice of sent,any question, absolutely over the moon with the product and service!
16 novembre 2024
Avis spontané
Réponse de ecoscent.co.uk
Hi Alexandra,
Thank you for your wonderful feedback! We are thrilled to hear that you found it easy to select your perfect scent and that our team was there to assist you at every step. Knowing that you are delighted with both the product and service truly brightens our day!
The EcoScent Team
I literally love this company- the…
I literally love this company- the quality is just outstanding and the team are really helpful
23 janvier 2025
Réponse de ecoscent.co.uk
Hi Katy,
Wow—thank you for your amazing feedback! We’re so happy to hear that you love EcoScent and that our quality and team have made such a great impression. Your support means the world to us!
EcoScent Team
Thanks Shelomi for a great service
Thanks Shelomi for a great service! My first day with the EcoSent system and it seems to be working well! The little black barrel looks nice too! The Amber Sandlewood and Patchoili smells like the lobby at the Park Lane Hotel in London!
Waseem
30 janvier 2025
Avis spontané
Réponse de ecoscent.co.uk
Hi Waseem,
Thank you for your wonderful feedback! We’re delighted to hear that you’re enjoying your EcoScent system and that it’s off to a great start. It’s great that the Amber Sandalwood & Patchouli fragrance brings back the luxurious aroma of the Park Lane Hotel!
We’ll be sure to pass your kind words along to Shelomi.
If you ever need anything else, we’re here for you! ecoscent@ecoscent.co.uk
EcoScent Team
Great for Serviced Apartments
We use these scent machines in our serviced apartments and they work great! Shelomi in the Sales Team is always on hand to assist with orders and help us use the machines.
28 janvier 2025
Avis spontané
Réponse de ecoscent.co.uk
Hi Olivia,
Thank you for your kind feedback! We’re thrilled to hear that our scent machines are working great in your serviced apartments.
Shelomi and the team are always here to assist, and we’re happy to know she’s been helpful in ensuring you make the most of our products.
Thank you for choosing EcoScent – we’re here whenever you need us!
ecoscent@ecoscent.co.uk
EcoScent Team
Great service and amazing fragrance
20 janvier 2025
Réponse de ecoscent.co.uk
Hi Maja,
Thank you for your kind words! We’re pleased you enjoyed our service and love our fragrance selection. Your satisfaction means everything to us!
Thank you for choosing EcoScent – we’re here whenever you need us!
ecoscent@ecoscent.co.uk
EcoScent Team
Easy to order new fragrances
Easy to order new fragrances, came really well packed. Delivery was on time. Very happy with my purchase.
8 janvier 2025
Réponse de ecoscent.co.uk
Hi Andrew,
Thank you so much for your lovely feedback! We’re so happy to hear that ordering was easy for you and that your package arrived safely and on time.
Making sure you have a smooth and positive experience is what we’re all about, and it’s great to know we got it right for you!
Thank you for choosing EcoScent – we’re here whenever you need us!
ecoscent@ecoscent.co.uk
EcoScent Team
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