Ecscard Avis 

No body answer their phone calls no help or support.

They just take your money and never answer the phone, I am very disappointed!

Forever changing goal posts to create more revenue.

They decided my trade didnt exist, I've had to do an electrical test which has nothing to do with my role or my qualifications.
They have now put it on hold till I send a letter from my employer that they have had on file since 2023.

Money grabbing scheme.

I booked for Ecs exam assessment. When I paid them they didn’t send any confirmation. When I tried to reach them through email and phone call no one responded. I booked to other cities and am lucky got the confirmation email. So please,this is totally scam please stay away from them.

In my opinion use a Smart Card and if needed CSCS card.
The ECS card is just more money for nothing.None of the staff know anything about the skillsets they are supposed to be validating. There are different parts of same organization in UK which want you to pay when registering in each Country.
I just would not recommend their only interest is Money not in Validating Trades .

Absolutely awful customer service. Their staff obviously don't know what they're doing. Their website is the most useless, outdated and complicated rubbish. They're quite quick to take your money but don't want to help you. You're better off just looking for work where you don't need a card. I spent 10 years without one so I'll just not bother. And I will be telling as many people as I possibly can.

Every time you try and call them you wait for 15 - 20 mins then it just cuts you off

Get the same old shit at the beginning ( we are experiencing large number of calls blah blah blah all the information you need is on the website blah blah blah) tell you what then hire more staff to answer the calls. Better yer do your job properly so people that pay your wages do not have to call you morons.

I'm already hold SMSTS certification, yet they are still required to complete another health and safety exam. It feels unnecessary and more like a money-collecting exercise than a genuine safety requirement.

Took my £57

Said that i had clicked a button i didn't want a refund.

They haven't even sent my card.

Absolute disgrace....

I've had a gold card for 8 years, with 23 years industry experience.

Out of the blue when renewing, they've changed the criteria and are now stipulating an apprenticeship as part of the signoff.

So the application is on hold, but dont worry they took the money for the H&S assessment and card application first before getting an email a week later to say it's on hold.

Can you get hold of them to sort it? Of course you can't. Pathetic waste of space. Telling people who have decades of experience and qualifications behind them that they need to apply for a labourers card because they don't suit their niche criteria.

Shame on them......

Due renewal of card. Left 4 weeks to carry out H&S test online and renew card. Have all qualifications required for approved Electrician and have had for 20 years. Keep up to date with regs, NICEIC registered etc. My renewal has been sat with a IT issue for 4 weeks which after emails back and forth for four weeks is on their side. My card has now expired leaving me with no card. I now am unable to attend sites where card is required due to this ( site will not accept paper proof of test). Left between a rock and a hard place.

I had my ECS gold for many years and 2025 need to pass again health and safety test. This year ECS changed rules and cancelled my ECS gold, which I had for a years.
Now I need to reapply again.
Its absolutely rubbish to be parts of this organisation. They just cant cancel my card like this surely it's not legal what ECS doing.
Its another money making organisation.
Shame on you.

Absolutely rubbish service. Overload of info, had to play around to find exam. Finally did wasn't compatible with camera or something. Then uploaded the exam, wouldn't let me answer. Then have to contact customer service (no number provided obviously). PILE OF CRAP!

SCAM
paid my money, they robbed my money. online test does not work. wish i had read the reviews first. absolute scam and there is no way of making contact. unbelievable

Paid for the course, money was taken easily ( of course) but the test is impossible to take. Have spent the whole weekend trying to start the course, as I did last weekend too.
Have turned off every device in the house and as soon as I log on, I am logged out within seconds.
Its an absolute joke of a system.
The whole experience does not work and needs urgently looking into, as livelihoods are at stake here.
This is just another ESC money making scam

Absolute joke of a company to deal with. I've been in the industry for 30+ years, but because I don't have apprenticeship deeds, I can no longer get a card for my profession. I've had 2 previous ECS over the years, but they've now changed the rules so I have to get a card for a profession I don't even work in. Everything about the application process is frustrating, time consuming and poorly designed. Why do I need to pay for this every 5 years? I get absolutely nothing for my money except grief.

They advertise online assessments to replace the old test at test centres but it’s impossible to log on. They’ve removed all telephone access to the company and don’t answer technical help emails. This has been ongoing for 6 months!!!!!! I can no longer work on site and electricians have no other options than to go through these. Paid 6 months ago and I’m still trying to make contact, calling and emailing weekly. No work no money and furious. They have too much power and no consideration

got online assessment on 11.05 2025 , start questioning from 50... to 1, spent 5 mins to get from start 1... 50, have hours by when waiting final result ,still pending result , money maker organization.

Same as everyone else it seems, paid for the health and safety assessment online on the 21 of March and
as of 7 of April still can't take the assessment. Emailed them multiple times and tried calling and can't get through to ANYONE! In 10 years I haven't managed a problem free application. This people are a joke and scammers!

edit: after managing to get in touch with JIB the receptionist took my details directly to the ECS floor and things got moving fast after that. Thank you to Maddison from ECS as well.

Paid for online assessment 4 days ago. It doesn't work. No reply to emails or messages sent from within the portal. Telephone numbers are either unrecognised or contain recorded information that is unhelpful and/or irrelevant. Cannot work without my ECS card and I am running out of optioins. The worst customer service I have ever experienced. There is none. Laughably, it says below this box that this message will be forwarded to an ECS email address that I have tried writing to but is no longer in service!

Pooor services never pick up the phone never reply to my emails. Long time waiting for my ECS card.