Ecscard Avis 

Absolute scam....called 5 x and get cut off ..."when the robot says transferring you now"...i have a card, need to renew but all of my details have been deleted, i login to a blank page, emailed cpuntless times and get no response, how the hell does an industry so regulated get governerrned by this pathetic exvuse of a money making scam????

It's all a money making scam. Why do I have to take some dumb H&S exam every time my card expires for the rest of my life. I scored 100% on the last exam. It's stupid I refuse. You are ruining the trade and ruining the country. Scammers. After applying once it should all be free.

Staff on the phone are absolutely useless, pay this money to sit an exam and they sit around all day and take their time getting stuff finalised. Worse company I have ever dealt with.

Absolute Joke off a company , so this is the organization that so call governs our industry . You can’t even reach them too sort things out they just take your money and run . This would be illegal or fraud if a person tried setting up what these do ! Or should I say don’t do !!

Absolutely awful. Scandalous organisation...Took my £100+ and can't log in...staff are useless. Even emailed top man Jay Parmer, to email address on the website only for that to be bounced back to me saying it can't be delivered, then have the audacity to say there's a "shortage" of electricians. I'm not surprised...tried to get help on X (Twitter), despite being told the site is monitored, no reply to my DM or my post even being acknowledged. The JIB/ECS are not fit for purpose. If it was a horse it would have been shot a long time ago...The government needs to look into this scam site. I was once proud to be a part of the JIB, not any more...

Cant even login to take it. Tried MacBook and Chromebook with all blockers off and still no good. Have been trying for weeks now.

Absolutely crap, an absolute waste of time.

Awful experience , terrible service....

Terrible website, Error 404 on MyECS
£56 for online tick box exam took 11 mins
now I've got to do another £56 online tick box exam.
If I manage to pass this its £45 + VAT for the card.
Every 3 years
Just to walk on site!

I bet they cannot believe their luck, absolute thievery

Disgusting service….i sat my test and passed in January and I’m still waiting for my card!!! I’ve paid twice as they told me they had sent it out twice and wouldn’t do it anymore without another payment. I still haven’t got it, now been out of work 6 months waiting for this card. The system stinks!!! 🤬🤬🤬

I wish I'd read the reviews....paid the money, can't even get to question 1 this is total rubbish.....have emailed them.....no reply

compete rubbish money grabbing difficult job costing rubish!!! 4 years of qualifications not worth a carrot!

Absolute joke! They failed me on the online test because I "Glanced away from the screen a couple of times" So now they are demanding I pay another £50 odd pound to take the test again! What a complete Racket! - I will be reporting to the ombudsmen this is a complete joke!

The online test is completely rubbish and when you call them to find out why they tell you to go to a test centre because of all the problems so don't trust the on line test its a waste of time

50 questions in 30 mins turned into 50 questions in 18 minutes due to the time it takes to load the next question. Utterly scandalous way of doing things, expectations of doing the exam and not having adequate time to complete it. Now as i have done twice test and failed when i have read the course three times and achieved fifty out off fifty in moc tests this needs to be sorted times are hard every one is struggling for momey and it should be a money making Maschine rather training institution i have to say with very regret even giving one star

Update: I managed to sit exam when I got home this evening (I didn't get a page 404 error this time). Only to have a similar experience of the site freezing mid exam and the timer keeps ticking! I had 10 questions left with 15 mins to go and by the time I managed to get it going again (different error message about proctoring service on accessable) I had 3 minutes left. I've emailed ECS to get answers because for a nationally rolled out scheme this really is unacceptably poor.

Wish I'd read the reviews before paying and signing up for the H & S online assessment. Tried numerous times and it only takes me through some initial personal questions and won't load onto next page. It's not the computer as it's a Mac and internet connection is strong. There's no email or direct customer service contact only a number to call midweek which I'll have to try but the whole point of doing online is "you can do it any time anywhere" so they say.

They want me to re-take a training course 2 years early, which should be valid for 5 years, just because their own H&S exam had to be renewed at 3 years, what has that got to do with it?

They also don't spend any time to validate the documents they are sent and will want the same documents to be resubmitted again and again.

The website is very clunky and glitchy.

The only thing they're good at is taking your money...

Just spent all afternoon trying to log onto the Health and Safety test, to no avail. Useless! Wish I had gone to a test centre. Luckily I am retiring in a couple of years…….but if I cannot renew my card it may be much sooner…what a disgrace and complete rip off!

After week of stress and multiple tries to start a test.
Tens of minutes spent on a phone to contact support team.
Finally got it! Just to find out that test came to the end with non of the questions answered.
Thanks

Customer support is impossible to get in touch with, application requires additional documents which can’t be uploaded as the section is not unlocked.