eflorist.comAvis 

A gift of Flowers, Chocolates and a Card ordered by friends for my husband and I was due for delivery on 05/01/2026.
It is now 09/01/2026 and no delivery received yet.
So far I have written 4 complaint e-mails to E-Florist Customer Services Department, and 4 replies received from differently named persons each time.
Twice I have reiterated that we do Not wish E-Florist to send a replacement for the order not received by us.I have requested details of exactly why delivery not received - where did it go - did delivery driver provide evidence of delivery and if not, why not.
Supposedly, E-Florist are “looking into it”. It’s not rocket science.
Finally I requested that a full refund be made to our friends who placed the order for us and that does not seem to have happened yet. I also stated twice that my husband and I DO NOT REQUIRE the company to re-send the gifts to us. We have now sent 2 e-mails to that effect. Mainly because there is a strong probability that it will “go astray again” !
All we want is our friends to be refunded the amount they paid E-florist (not yet happened)
And
Answers to our questions about where delivery was made to (evidence required) and when.
This is an absolutely ridiculous situation and needs immediate answers.

Eflorist…. Ended up going to trading standards!
Wouldn’t even give this company a one star!!!
Avoid at all costs!
Long story short, paid over £55 for a bunch of sympathy flowers for the company to send out a completely different bunch to what was advertised, tried several times to communicate with the company for them to rectify this problem they caused, to have several of their employees 5-6 different employees email myself back, can’t even keep one person on the complaint, seems like they are all incompetent of doing one job, they have to pass it on to others.
Will be taking this up with trading standards now.
I will add again..paid for a BUNCH ADVERTISED and the company sent A DIFFERENT BUNCH

Attached is a response they sent what a total joke of a company!!

: Hello,

Thank you for your email, we apologise for any disappointment caused.

Having reviewed the photograph you have been kind enough to provide, we are pleased to see that these flowers are fresh, have met the colour scheme of the advertised product, and are to value.

Unfortunately, on this occasion, we are unable to pursue your complaint.

Kind regards
Zoe
Eflorist Customer Service

Avoid at all costs!!! Order flowers to send to a friend as a present for Christmas and they never arrived. I contacted customer service and was offered a replacement, I stupidly gave them the benefit of the doubt and the second delivery never arrived which has left it too late for a Christmas delivery. It is very misleading advertising as and Irish company as the flowers are dispatched from the UK.

Tacky flowers. Nothing like in the pictures given.
This company should not be trading
Totally disgusted

This is the second time I have received flowers from E-florist and both times the flowers and amount of flowers is awful. I would recommend no one to use them, my friend spend a lot of money to send me flowers and what I received was not worth the price, it was 4 flowers in the bouquet.

I sent what i thought was a Paradise bouquet to my friend...she sent me a picture to thank me..and the bunch was nothing like I ordered. Such a rip off.

This is a scam. Read the reviews do not use this company you will be cheated

I paid €40 euros for a medium size bouquet of flowers, and when it arrives the flowers were not exactly the same in the picture. The roses were dying and wasn’t fresh at all, some of the flower buds were dead already, it wasn’t fresh, and they were falling off. I was so embarrassed to give it to a friend for her birthday as it doesn’t look presentable at all. The flowers size wasn’t MEDIUM size at all! Only a few as if it was only picked at the back garden and wrapped it, done! The birthday card was like an A4 paper only cut into a small square. Utterly ridiculous! Don’t waste your money on this shop. At least the flowers in the supermarket are more nicer than this website eflorist.

I’ve used Eflorist for years, but after my recent experience I will never use them again.

I placed an order for flowers to be delivered to a friend, but the parcel was reported as “refused by the recipient.” My friend was not at home, so she definitely didn’t refuse anything. To make matters worse, the courier also marked the parcel as damaged, meaning the flowers weren’t delivered and were in an unusable condition.

When I contacted Eflorist, their customer service was shocking. They repeatedly insisted the item was refused by the recipient — even after I explained this was impossible — and refused to provide a refund or replacement. Every reply came from a different person, all giving the same dismissive response and taking no responsibility at all.

Instead of helping, they told me to “contact the courier myself,” even though my contract was with Eflorist, not the courier. This goes against basic consumer rights and left me with no product and no refund.

I’ve never experienced such poor customer service from a company I previously trusted.
Extremely disappointed, and I won’t be using Eflorist again.

I order the flowers and received an email informing me they would be delivered on the 27th November 2025.
it is now the 1st December and they have still not been delivered

I am extremely disappointed with my experience using Eflorist. The confirmation email stated that a local florist would deliver the flowers, but instead they were sent via Evri. Had I known this, I would not have placed the order.

The flowers were meant to arrive for a birthday yesterday (Thursday), yet no delivery attempt was made either yesterday or today (Friday). The tracking now says "next working day," which means the flowers will arrive late and likely in poor condition (on Monday). This is unacceptable.

States on their site they accept cancellations. THEY DO NOT!!! Attempted a cancellation within minutes of the order, only to be told it wasn't within their time frame.

1 star is lenient they would not cancel my order and would not get a refund I asked to change the name as I put the wrong name that was to much work apparently could not do that don’t shop at this place awful

The worst. Avoid at all costs. I paid the best part of £40 for a large bouquet of flowers for my wife's birthday. What arrived looked like it was picked up for a fiver at a petrol station just before closing time. When I complained to customer service I got told it's because they haven't bloomed yet. It would be funny if it wasn't so tragic. I won't be using them ever again.

Really upset, my dad ordered me flowers for my birthday which I never got for my birthday. Instead they were left by the lift on the common ground floor and no one buzzed the buzzer to inform me there was even a delivery. Never got flowers on my birthday as a result. Awful for an expensive time sensitive gift.

AVOID AVOID AVOID COMPLETE AND UTTER RIP OFF LOOK LIKE SHOP BROUGHT FLOWERS CAME HALF DEAD I HAD ALSO PAID £9 FOR EXPRESS DELIVERY HAD ARRIVED IN THE EVENING THE FLOWERS WAS SUPPOSED TO BE ALL NICELY WRAPPED IN A BOUQET DO NOT WASTE YOUR MONEY‼️‼️

Don’t waist your money with this company. The quality is the same as any other flowers you can find in any supermarket, the price 4times more expensive. Never again. The fotos have nothing to do with what you are actually getting

having used eflorist before, ordered 50 red roses for our 50th wedding anniversary, disaster! what arrived in a broken box was 100 red roses mainly dead, most with broken heads, and missing message card. they did say sorry, although the moment and gesture lost. wont use again.

Do not waste your money. So disappointed. My friends dad passed away, wanted to send flowers. Ordered a big bunch of flowers for next day delivery. Two days later and bashed box was delivered containing a handful of tatty flowers not the big bunch of beautiful flowers ordered. Mortified and annoyed. Look so cheap but were certainly not cheap.