eflorist.comAvis 

Avoid and do not use unless you want to waste money and let your love ones down

I paid for delivery guaranteed two days before my mother’s birthday. Flowers arrived 24 hours later. They refunded shipping but flowers were wilted and leaves falling off. They asked me to wait 48 hours to see how flowers do. They broke their promise of guaranteed delivery (extra cost) then fob me off with they may look better after 48 hours. Despite success with this company several times before this was unacceptable

Should have refunded money or offered to send another order. They did neither at this point

Aside the shocking state of the flowers, delivered 8 days late, the utterly disgusting customer service, showing no compassion for the circumstances the flowers were ordered in the first place (friend’s husband having passed away).
They refused a refund. Yodel were equally useless.
I did consider ordering through Interflora. Shame I gave EFlorist a chance. Sadly, I hadn’t read the reviews.

I suppose it's my fault for not reading reviews.
Absolutely awful service and equally awful and unhelpful customer service.
Flowers were already dead on arrival, but customer service insisted they were just fine and made no attempt at all to address my complaint.
Please do save your money and save yourselves the embarrassement of sending a loved ones wilted flowers! I will be escalating my complaint to trading standards, they should not get away with this and steal anyone else's money

Just received flowers sent by my sister and they were in a flat box and wilted.

Very poor performance, flowers just chucked into the box without any moisture source( as promised)for it to survive 24 hrs after dispatching. Dead bouquet delivered.

BETWEEN 7-8 PM , 23rd December, Amazon dumped my flowers, sent from my son in Spain , on the outside door step. Did not ring the bell or knock although we were all at home, lights on, cars on drive! A chilly damp night. Did not follow the instructions on the delivery label to leave in a safe place, our outside door has clearly got a sign saying - Please leave parcels inside unlocked porch! The box had been slightly squashed so I guess the driver didnt want to face us! My son has sent me lots of flowers before, i love the arrangements and the mini box of chocolates and greeting card. Very fortunately a neighbour popped around with a card so she found the box and gave it to us. So sort out your deliveries eflorist I was lucky but others might not be. Fortunately the flowers, a lovely Christmassy selection were intact - BUT the delivery driver did not know that!!!!!!

Ordered next day flowers as per their website.
They emailed me to tell me they had a technical fault. After lots of emails and an ignored request for a refund, flowers eventually arrived three days later.
Customer service was spectacularly unhelpful.
Flowers when they did arrive were dehydrated.

Third and final time I used this company. Flowers were delivered a day late and had clearly been out of water too long as some were dead. Very dubious practice of putting doubt in your mind whether to pay for standard or premium delivery, these were for my girlfriend's birthday. Customer service were no help. Over 90% of reviews being one star says it all. Avoid.

I wish I had read the reviews before I ordered.
Total dissapointment.
Nothing like its described on the Web site.
Flowers arrived fully open not in bud as advertised.
Several flowers were dead.
Far to much foliage to make up for lack of flowers.
Customer services are a waste of time.
Asked them to call me but they never have.
AVOID THIS COOMPANY SO AS TO AVOID DISSAPOINTMENT FOR THE RECIPIENT.

So much foliage and lack of flowers.

This is a scam you don't get what you pay for. You get shite. You won't get what is advertised

I should have read the reviews before ordering! Awful company and customer service! Ordered days ago still no update! Very unreliable.

Delivery delayed despite ‘premium delivery service’. Customer service immediately blamed courier.
Spoke with courier….havent even received flowers.

Absolutely useless. Never use again. This is Friday, god knows what the flowers will be like IF they arrive on monday

Flowers are no longer delivered as a bouquet but in a box sent from Amazon and left on a doorstep.
Hugely disappointed as this company used to be very good.

Just received a flower arrangement from my niece as a Christmas gift. Flowers are mostly dead or close to it. No protective packaging and flowers had no moisture wrap at the base of the stems and arrived in a bashed up box. She must have paid a lot to send me these. Absolutely disgraceful.

Terrible bouquet and rubbish customer service . They kept sending care of flowers link . It's a bunch of flowers not a puppy !!! More foliage than blooms and very dark colours even though the bouquet was named Radiant. Avoid

Very disappointed. Im currently over seas for many months and wanted to send a nice bunch of flowers to my mother for Christmas, i paid over £30 for my flowers for half of them to be dead and the roses to be all wilted. They had arrived by the delivery date but i was just gutted and embarrassed when i was told most of them are dead. Such a shame & a waste of money.

Absolutely disgusted. The bouquet was described as large but was just 10 roses, a few buds and a bit of foliage. Cost £29 (apparently reduced from £40) plus delivery and could have got the equivalent for about £10 in a supermarket. If this is a large bouquet I can’t imagine what a small one could be. I will never use again. AVOID!

I really wish I'd checked their reviews.
No flowers turned up , even though they were ordered a day in advance.
No phone number , won't reply to emails , AVOID AT ALL COSTS.
Thank goodness I paid through Paypal and have raised a case.

Flowers ordered for a birthday. Paid additional charge to make sure they were delivered on the day. When they failed to deliver I emailed customer service requesting a refund. They apologised but only offered to refund the delivery charge. Emailed them again, cancelling my order and requesting a refund. So far no response. Will never use Eflorist again and caution anyone to think carefully before placing an order. I'm £34.98 out of pocket.