Ordered on the 7th February today 21st of February still 🤪 have nothing 🙃 processed the DPD parcel with tracking generated next day. Only email communications, one man show... Buying cheaper fro... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Clearly inundated and presumably an online middle man seller importing against sales.Anyway and despite some bad reviews they did reply to holdups and did deliver what they promised .They are not sca... Voir plus
L'entreprise a répondu
Would give zero stars!!! Returned an item completely unopened, returned by tracked, they acknowledged receipt of return, been waiting nearly a month for refund, they keep fobbing me off, 3 times now m... Voir plus
L'entreprise a répondu
I made two separate purchases. The first took a while to arrive, but I was kept informed of progress and offer of refund. As the price could not be met by any other supplier, I stuck with it. The good... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Entreprise d'électronique
- aussi dans
- Magasin d'électronique
- Magasin de téléphonie mobile
- Ordinateur et accessoires
Écrit par l'entreprise
At eGadgetsdeal, explore our diverse collection of cutting-edge gadgets, electronics, and accessories at competitive prices. From smartphones to laptops and smart home devices, find exactly what you need. Benefit from swift shipping, secure payments, and responsive customer support. Trust us for your satisfaction.
Coordonnées de contact
Royaume-Uni
- contact@egadgetsdeal.co.uk
- egadgetsdeal.co.uk
2,1
Bas
318 avis
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Les gens ont aussi consulté
Terrible service and still no refund
Terrible service and still no refund. I ordered a phone on 23rd December, eventually mid January they said they could not supply the phone and would issue a refund. I am still waiting for this refund, over £600 out of pocket currently and not very happy.
22 janvier 2025
Avis spontané
Réponse de eGadgetsdeal
Dear Customer,
We are truly sorry for the frustration and inconvenience caused by your recent experience with us. We understand how concerning it must have been to deal with delays and unclear communication, especially for a high-value purchase.
After thoroughly reviewing your case, we can confirm that your full refund, including the delivery fee, has been processed. You should have received the funds in your account by now. If there are any discrepancies, please reach out to us directly, and we will resolve them immediately.
At eGadgetsdeal, we strive to provide reliable service and are committed to learning from this situation to prevent similar issues in the future. The delays and stock issues you encountered were not in line with our standards, and we deeply regret the impact they had on your experience.
We appreciate your patience throughout this process and hope you will give us another opportunity in the future to provide the level of service we are known for.
Sincerely,
eGadgetsdeal
Best place to buy gift
Best place to buy gift! Really happy to got my switch on time!
31 décembre 2024
Avis spontané
Réponse de eGadgetsdeal
Dear Customer,
Thank you so much for your positive review! We're thrilled to hear that you were happy with your purchase and that your Nintendo Switch arrived on time. It’s always our goal to make gift shopping easy and reliable, and we’re delighted we could deliver that for you.
We look forward to serving you again in the future. Enjoy your Switch and happy gaming!
Sincerely,
eGadgetsdeal
Ordered a smartwatch Novermer for…
Ordered a smartwatch Novermer for Christmas, Never happened. And if you ask for updates they say they busy, after 3 months I just got fed up and wanted a refund. Now they are saying the same thing that thy're busy eveb if I have given them more than double the time they wanted fot refund. F*ckin Scammers! Give me my money back, I have worked hard for that!
20 novembre 2024
Avis spontané
Réponse de eGadgetsdeal
Dear Customer,
We sincerely apologise for the inconvenience and frustration caused by the delays with your order. We understand how disappointing this experience must have been, and we deeply regret the disruption it caused.
After reviewing your case, we can confirm that your refund has been fully processed. You should have already received the funds in your account. If you encounter any issues, please don’t hesitate to contact us, and we will address it immediately.
At eGadgetsdeal, we are committed to providing a reliable and transparent service to all our customers. While unforeseen logistical issues impacted your order, we are continuously working to improve our processes to prevent such occurrences in the future.
We appreciate your patience throughout this process and hope you will give us another chance in the future to provide the seamless experience we aim for.
Sincerely,
eGadgetsdeal
SCAM artists do not buy
Its been over a month since I placed my order for Samsung ear buds. I still haven't received them so I asked for a refund about a week ago, and to no surprise they don't respond
19 janvier 2025
Avis spontané
Réponse de eGadgetsdeal
Dear Customer,
Thank you for your continued feedback. We noticed that additional reviews have been posted using different accounts, and we would like to clarify that we are fully committed to resolving any issues you may have encountered.
We understand that our previous responses may not have met your expectations, and for that, we sincerely apologise. Our aim is to provide a seamless experience for all customers, and we are actively working to improve our processes to prevent future delays.
If you are still facing any concerns regarding your order or refund, we would be more than happy to assist you directly and ensure that everything is fully resolved to your satisfaction. Please feel free to reach out to us through the support channels provided, and we’ll ensure you are given the attention you deserve.
We value honest feedback from our customers, as it helps us grow and serve you better. We hope to regain your trust and continue improving your experience with us.
Sincerely,
eGadgetsdeal
If i could 0 stars i would.
If i could 0 stars i would.
i placed my order a month ago and still haven't received it. I asked for a refund but they are just ignoring all the emails i sent
19 janvier 2025
Avis spontané
Réponse de eGadgetsdeal
Dear Customer,
Thank you for sharing your feedback. We genuinely apologise for the delay in both the response and your refund. We understand how frustrating this must be and appreciate your patience.
Due to a significant volume of inquiries, our customer service team has been working hard to respond to everyone as quickly as possible. Please rest assured that we are doing everything in our power to ensure we resolve every situation.
Regarding your refund, it is currently under review through PayPal, and unfortunately, we can only process the refund once the PayPal case is fully resolved. We understand this delay is inconvenient, but we are closely monitoring the situation to ensure it is completed as soon as possible.
We take full responsibility for any inconvenience caused and will continue to work diligently to ensure your experience is resolved in the most satisfactory way. We truly value our customers and strive to maintain trust through transparency and prompt action.
If you have any further questions or need assistance, please don't hesitate to get in touch.
Sincerely,
eGadgetsdeal
No uk adapter for echo dot
2 janvier 2025
Réponse de eGadgetsdeal
Dear Customer,
Thank you for your feedback, and we sincerely apologise for the inconvenience caused by the adapter included with your Echo Dot.
We sell international versions of products that are fully compatible with UK standards. The adapter we provide is a generic one designed to work with UK outlets. However, we understand that this might not have met your expectations, and we regret any frustration this has caused.
Your feedback helps us improve, and we appreciate your understanding as we strive to provide the best possible service.
Sincerely,
eGadgetsdeal
Scam website
Scam website - no communication with email provided, phone number is not active. Fake shipping details and tracking numbers provided. Will be reporting and taking action through my bank.
They have stated the refund is in progress, will update when and if it gets completed
17 janvier 2025
Avis spontané
Réponse de eGadgetsdeal
Dear Customer,
Firstly, we would like to sincerely apologise for the frustration you've experienced. We understand your disappointment, and we want to assure you that this situation does not reflect our usual level of service.
We have been in communication with you regarding the delay in your order, and we regret that the shipping process was affected by the high volume of shipments during this busy period. We also acknowledge that the situation caused you further stress, and for that, we truly apologise.
We are actively processing your refund request, and we’ve provided the necessary steps to ensure the transaction is completed securely. We understand the urgency, and we're committed to resolving this matter as quickly as possible.
Please know that we value our customers and are continuously working to improve our service. If you have any further questions or need assistance, we are here to help.
Thank you for your patience and understanding.
Sincerely,
eGadgetsdeal
Never Received the Mobile Phone!
We placed an order on December and it was supposed to be 4-6 days delivery time. The company falsely provided a royal mail tracking number which stayed at the same status as 'Item Dispatched by Company' for 2 weeks. When I chased them, they just apologised and kept saying it will be dispatched next few days! I don't believe they will be able to deliver and requested for refund which they haven't agreed! Very unprofessional company and I would avoid them!
2 janvier 2025
Réponse de eGadgetsdeal
Dear Customer,
We deeply regret the experience you’ve had and sincerely apologise for the delays in both the delivery of your order and the processing of your refund. We understand how frustrating this must be and take full responsibility for not meeting your expectations.
Regarding your refund, we have already escalated your request to our accounting department and are prioritising its processing. You can expect the funds to be credited to your account within the next 1–2 working days. Once the refund is processed, we will notify you immediately.
We assure you that we take customer concerns seriously and are committed to resolving issues transparently. We have also reviewed our processes to ensure this does not happen again in the future.
Thank you for your patience and understanding during this time. We hope this resolution helps to rebuild your confidence in us.
Sincerely,
eGadgetsdeal
I ordered an Ipad mini 14 days ago
I ordered an Ipad mini 14 days ago. Still not received and when you ring the number on the website no answer. They also did not give any update to the order until I contacted them by email.
Update: whilst there was troubles in getting delivery egadgets did reply to my emails within 24 hours and managed to get the parcel to me for Saturday. I am now satisfied with the product and would buy from them again.
2 janvier 2025
Réponse de eGadgetsdeal
Dear Customer,
Thank you for sharing your feedback, and we sincerely apologise for any frustration caused by your experience.
We understand how important it is to receive your order on time, especially when it’s a gift. Upon checking, we can confirm that your iPad Mini was delivered on 18th January 2025 as per the tracking number provided (OF511701731GB), which shows successful delivery via Royal Mail. If you have not received it, we strongly recommend contacting us directly or Royal Mail to investigate further and resolve the issue promptly.
We truly regret any distress this situation has caused and remain committed to ensuring every customer receives their order or a satisfactory resolution. Please do not hesitate to reach out to us at contact@egadgetsdeal.co.uk or by replying to our previous emails.
Thank you for your patience, and we hope to resolve this matter to your satisfaction.
Sincerely,
eGadgetsdeal
Pretty good service!
The package arrived today.
7 working days from date of order.
4-6 working day was estimated but taking into account New Year holidays I think that was pretty good.
The correct product and the lowest price.
That’s perfect in my opinion.
13 janvier 2025
Avis spontané
Réponse de eGadgetsdeal
Dear Customer,
Thank you so much for your thoughtful review! We're glad to hear that the package arrived safely and that you were happy with the product and the price. We truly appreciate your understanding regarding the slight delay due to the New Year holidays, and we're pleased that the overall experience met your expectations.
We always strive to provide the best service, and your feedback helps us improve. If there's anything we can do to make your next experience even better, please don't hesitate to let us know.
We look forward to serving you again!
Sincerely,
eGadgetsdeal
Price was super
Price was super, goods as advertised. Took a while but arrived by post. Thumbs up
2 janvier 2025
Réponse de eGadgetsdeal
Dear Customer,
Thank you so much for your kind words and for taking the time to leave us a five-star review! We’re thrilled to hear that you were happy with both the price and the goods you received.
We truly appreciate your patience with the delivery process, and we’re glad that the item eventually arrived safely. Your feedback means a lot to us, and we’re grateful for your support.
If you need anything else or have any further questions, don’t hesitate to get in touch. We look forward to serving you again in the future!
Sincerely,
eGadgetsdeal
Samsung s24 fe
After a good 7-8 emails & them saying my order (a Samsung s24 fe smartphone) was 'due to be shipped later this week' it finally arrived just over a month after placing the order even though they state 4-6 working days. I did take into account it being over the Christmas period & expected it to take a bit longer but was about to take further action as I never thought I'd get what I orderd. Saying this. They always replies to my emails and the phone-when it finally did arrive - is fantastic and over £100 cheaper than anywhere else I looked at buying it. So if you're prepared to wait & be patient it's worth giving these a go. But don't be fooled by the short delivery time promise.
2 décembre 2024
Avis spontané
Réponse de eGadgetsdeal
Dear Customer,
Thank you for taking the time to share your detailed feedback. We truly appreciate your patience and understanding during the delay in delivering your Samsung S24 FE smartphone.
We sincerely apologise for not meeting the 4-6 working day delivery promise on this occasion. We understand how important timely delivery is, especially during the holiday period. While the Christmas season can sometimes extend delivery times due to high demand, we acknowledge that your order took longer than anticipated, and we regret any inconvenience this caused.
Your feedback about our communication is also appreciated; our team strives to keep customers informed throughout the process, even during unexpected delays. We’re continuously working to improve our delivery process to ensure future orders arrive as promised.
Thank you again for your honest review and for giving us the opportunity to make things right. If there’s anything else we can assist you with, please don’t hesitate to contact us directly.
Sincerely,
eGadgetsdeal
Probably Imported products but thats ok!
Ordered a Switch Lite as a Christmas Gift for my Child.
Initially I was skeptical because of the low price point but I thought its worth a punt.
Granted the Switch turned up about a week later than scheduled due to “Black Friday Demand” but as I only needed it for Christmas this wasnt an issue.
Once it arrived it was indeed an official Ninteno switch lite but I think it was imported from Japan. It had a basic 3rd party power adaptor for a UK plug put into the box prior to shipment.
I dont mind this because Nintendo Switch isnt region locked so it doesn’t matter where it comes from in the world and language selection is the first thing that comes up when you turn it on.
I’d just recommend having a USB-C power cable to charge it.
I will be buying from this company again. Just take delivery time with a pinch of salt.
19 novembre 2024
Avis spontané
Réponse de eGadgetsdeal
Dear Customer,
Thank you for your kind feedback! We’re delighted to hear that your child is enjoying the Nintendo Switch Lite, and we appreciate your understanding regarding the delivery time during the busy Black Friday period.
We’re glad that the product met your expectations, and we appreciate your valuable feedback about the power adaptor. We will certainly take your suggestion into account to improve our future offerings.
We truly value your trust in us and are thrilled to hear that you plan to shop with us again. Please don’t hesitate to reach out if you need anything in the future.
Sincerely,
eGadgetsdeal
Excellent service - with tiny drawback
The Echo dot was delivered safely, on time and at a price no one else could match. Would have been perfect if it had been dellivered with Englsh instructions and plug. In fact everything was Japanese - plug and instructions! To be fair, there was a supplied adaptor for English socket use, but it was a surprise. Perhaps I didn't read the small print!
6 janvier 2025
Avis spontané
Réponse de eGadgetsdeal
Dear Customer,
Thank you for your positive feedback! We're glad to hear that the Echo Dot arrived on time and at a great price.
Your satisfaction is very important to us, and we truly appreciate your understanding. If there’s anything else we can assist with, please don’t hesitate to get in touch.
Sincerely,
eGadgetsdeal
Full refund provided
Ordered a Samsung tablet for my wife as a Christmas present but they were unable to provide the colour I had originally requested. As I didn't want the alternative colour offered, I requested a full refund. Although payment of the refund took longer than they stated it would (primarily I believe due to Christmas pressures) I was recharged in full. Replies to my emails were also fairly prompt (within 24 hours) so overall I'm a satisfied customer.
10 janvier 2025
Avis spontané
Réponse de eGadgetsdeal
Dear Customer,
Thank you so much for your kind feedback! We truly appreciate your understanding during the busy Christmas period, and we’re glad to hear that you are satisfied with the resolution.
We always strive to deliver the best service, and it’s great to know that our team’s prompt responses to your emails were appreciated. We apologise for any delay in processing your refund and are grateful for your patience throughout the process.
Your satisfaction is very important to us, and we hope to have the opportunity to serve you again in the future.
If there’s anything else we can assist with, please don’t hesitate to get in touch.
Sincerely,
eGadgetsdeal
Ordered a new iPad on line and pleased…
Ordered a new iPad on line and pleased to say that this was delivered in perfect condition by Royal Mail in the 6 working days stated when I ordered. Therefore very happy with my experience
7 janvier 2025
Avis spontané
Réponse de eGadgetsdeal
Dear Customer,
Thank you for your wonderful review! We’re thrilled to hear that your new iPad arrived in perfect condition and on time as promised. It's great to know that your experience with us met your expectations.
Your satisfaction is our priority, and it’s fantastic to see that reflected in your feedback. We truly appreciate your support and look forward to serving you again in the future!
If there’s anything else we can assist with, please don’t hesitate to reach out.
Sincerely,
eGadgetsdeal
All good
I’m always worried using this type of online company but everything ran smoothly, comms were good and the product arrived in a timely manner. Based on my experience I wouldn’t hesitate to recommend eGadgetsdeal.
31 décembre 2024
Avis spontané
Réponse de eGadgetsdeal
Dear Customer,
Thank you so much for your fantastic review! We understand that shopping online can sometimes feel uncertain, so we’re thrilled to hear that everything ran smoothly for you. Your kind words about our communication and timely delivery mean a lot to us.
We’re honoured that you would recommend eGadgetsdeal based on your experience. Your trust and satisfaction are incredibly important to us, and we’ll continue working hard to maintain that level of service.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again soon!
Sincerely,
eGadgetsdeal
Efficient delivery
I ordered my product on the Saturday and it arrived promptly on the following Thursday. I was very pleased with the service and delivery was right on schedule.
9 janvier 2025
Avis spontané
Réponse de eGadgetsdeal
Dear Customer,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We’re delighted to hear that your order arrived promptly and that you were pleased with our service.
Providing a reliable and efficient experience is our top priority, and it’s wonderful to know we met your expectations. Your feedback truly motivates our team to continue delivering exceptional service.
If there’s anything else we can assist you with, please don’t hesitate to get in touch. We look forward to serving you again in the future!
Sincerely,
eGadgetsdeal
Réponse de eGadgetsdeal
Dear Customer,
Thank you for your feedback, and please accept our sincere apologies for any confusion or inconvenience caused. We deeply value all our customers and take your concerns very seriously, as they help us continue improving our services.
After reviewing your order, we can confirm that it was delivered on 11-01-2025, as shown by Royal Mail tracking (https://www.royalmail.com/track-your-item#/tracking-results/OF511702136GB). We regret that there may have been a miscommunication, and we want to assure you that we are here to address any outstanding issues promptly.
At eGadgetsdeal, we are committed to providing a dependable service and always strive to ship within the estimated timeframes, ensuring your products arrive safely.
We truly appreciate your understanding and hope you might consider updating your review to reflect your overall experience with us. Your feedback is invaluable in helping us grow, and we are committed to making things right whenever needed.
Thank you for your patience and trust in eGadgetsdeal. If there’s anything further we can do to assist, please don’t hesitate to reach out.
Sincerely,
eGadgetsdeal
Received confirmation then.notification of despatch but no item received.Ordered airpods on 21 Dec with a 4-6…
Ordered airpods on 21 Dec with a 4-6 working day delivery time scale. On 23 Dec received email stating item had been despatched. As no item received by day 6, I checked tracking and saw that royal mail had not received the item. Emailed company asking for an update and was then told that they received notification that the item had been lost in transit and offering to refund plus £5 for inconvenience. I asked for an immediate refund only to then be told that they were unable to reverse the payment without my bank details. I said I didn't feel comfortable doing that and was surprised that in this day and age such a process wasn't possible. Will be raising this with my bank as too many question marks associated with this process.
8 janvier 2025
Avis spontané
Réponse de eGadgetsdeal
Dear Customer,
We sincerely apologise for the inconvenience caused during your recent experience with us. We fully understand your frustration and regret that we were unable to meet your expectations on this occasion.
Due to the holiday season and an unusually high volume of orders, our accounting team has been processing refunds in sequence to ensure accuracy and compliance. We deeply regret the delays and any distress caused in the meantime. Please rest assured that we are reviewing our internal processes to prevent such issues from happening again in the future, especially during peak seasons.
Your feedback is invaluable to us, and we appreciate your patience and understanding during this time. Should you have any further concerns, please feel free to contact us directly at contact@egadgetsdeal.co.uk.
Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future.
Sincerely,
eGadgetsdeal
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